Denon AVR-S730H Troubleshooting Manual
Hdmi diagnostics
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Also See for AVR-S730H:
- Owner's manual (264 pages) ,
- Service manual (149 pages) ,
- Quick start manual (12 pages)
Related Manuals for Denon AVR-S730H
Summary of Contents for Denon AVR-S730H
- Page 1 Introduction How to operate Cable Test Limit mode Log & EDID Troubleshooting HDMI Diagnostics and Troubleshooting...
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Page 2: Table Of Contents
Introduction How to operate Cable Test Limit mode Log & EDID Troubleshooting Limit mode Introduction Limit Mode Menu HDMI Diagnostics and Troubleshooting Source Selection Compatible Models Setting How to operate Max Resolution HDCP2.2 / HDR / Deep Color / Dolby Vision / DTS:X / Dolby Atmos / PCM 2ch only How to operate Reset Starting HDMI DIAGNOSTICS Mode... - Page 3 Introduction How to operate Cable Test Limit mode Log & EDID Troubleshooting Log & EDID Procedure Troubleshooting Trouble shooting Guide for HDMI Diagnostics (Video Test, Audio Test, Auto Test) Video Flow V1-01 Video Flow V1-02/06/10 Video Flow V1-03/04/05/08/09 Video Flow V1-07 Video Flow V2-01/05 V3-01/05 Video Flow V2-02/03/04/06 V3-02/03/04/06 Audio Flow A1-01...
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Page 4: Introduction
HDMI Diagnostics and Troubleshooting Compatible Models The objective of this guide is provide support for users experiencing HDMI The following Denon AV Receiver products support the HDMI Diagnostics feature. connectivity issues. Products This guide should be used in combination with the AV Receiver's HDMI AVR-S730H DIAGNOSTICS feature. -
Page 5: How To Operate
Please turn off the AV Receiver and contact customer service in your area. （For contact service, refer to “Customer Support” (v p. 9)） Model Button [A] Button [B] AVR-S730H Front panel display sample (e.g. AVR-X2400H) AVR-S930H ZONE2 TUNER AVR-X1400H... -
Page 6: Hdmi Diagnostics Menu
Introduction How to operate Cable Test Limit mode Log & EDID Troubleshooting HDMI DIAGNOSTICS Menu When the Hardware Self-Diagnostics Test is passed, the AV Receiver displays the HDMI DIAGNOSTICS Menu below. Use ui to select the menu to be set or operated, then press ENTER. Front panel display sample (e.g.AVR-X2400H) 1 Auto Test Item... -
Page 7: To Exit Hdmi Diagnostics Mode
You can operate each menu using the Cursors, Enter and Back buttons on the remote control or the main unit. In the case of models that there is no cursor button on the main unit, the following buttons will work as the cursor buttons during HDMI Diagnostics mode. Main unit buttons RC buttons AVR-S730H AVR-X1400H AVR-S930H AVR-X2400H... -
Page 8: Initialization
Select "Reset" from the Limit mode menu. Release the buttons after confirming that the front panel display Select ”All source", then press ENTER. flashes at 1-second intervals. Model Button [A] Button [B] AVR-S730H TUNER TUNE - AVR-S930H PRESET CH + AVR-X1400H ZONE2 SOURCE... -
Page 9: Customer Support
Log & EDID Troubleshooting Customer Support If you need additional help in solving problems, contact the nearest HDMI DIAGNOSTICS customer service in your area. For US & Canada o Denon US https://usa.denon.com/us/support/home o Denon Canada https://ca.denon.com/ca/support/home For Europe o Denon UK https://www.denon.co.uk/uk/support/home... -
Page 10: Cable Test
Introduction How to operate Cable Test Limit mode Log & EDID Troubleshooting To check the HDMI Cable integrity, signal quality and resolution capability. Procedure Select "Start", then press ENTER. Use ui to select "4 Cable Test" in the HDMI Diagnostics mode, then press ENTER. -
Page 11: Test Item & Test Result
Introduction How to operate Cable Test Limit mode Log & EDID Troubleshooting Test Item & Test Result Test whether there are issues in the HDMI cable communication line and whether the line is compatible with the transfer domains of the resolutions in the table below. After you finish the cable test, if you still have any issues, please try the following solution. -
Page 12: Limit Mode Log & Edid Troubleshooting
Introduction How to operate Cable Test Limit mode Log & EDID Troubleshooting To limit the Video/Audio output try the (EDID) or HDCP method to properly display picture on the TV and to correct sound issues. Limit Mode Menu The AV Receiver has various options for Limit Mode. These limit modes are stored for each Video input source. -
Page 13: Setting
✔ ✔ ✔ ✔ ✔ z1 On the AVR-S730H and AVR-X1400H, “720p” is the default setting for audio input 24,30,36bit sources such as Tuner and HEOS Music. “No Limit”, “4K(3G) ” and “1080p” cannot be 1080p 24 YCbCr4:4:4 set for these sources. -
Page 14: Hdcp2.2 / Hdr / Deep Color / Dolby Vision / Dts:x / Dolby Atmos / Pcm 2Ch Only
Introduction How to operate Cable Test Limit mode Log & EDID Troubleshooting HDCP2.2 / HDR / Deep Color / Dolby Vision / Reset DTS:X / Dolby Atmos / PCM 2ch only You can reset the limit mode settings to the factory default values. Settings other than limit mode are not reset. -
Page 15: Procedure (Max Resolution)
Introduction How to operate Cable Test Limit mode Log & EDID Troubleshooting Procedure (Max Resolution) When the TV doesn't play a video's content (4K), there are two approaches to this Select the maximum resolution to be set and press the ENTER issue. - Page 16 Introduction How to operate Cable Test Limit mode Log & EDID Troubleshooting The video is displayed. Save the settings if necessary. To reflect the settings only on the current input source, select “Current source” and press the ENTER button. To reflect the same settings on all input sources, select “All source” and press the ENTER button.
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Page 17: Tips For Limit Mode Setup
Introduction How to operate Cable Test Limit mode Log & EDID Troubleshooting Tips for Limit Mode Setup The restriction modes may solve the issue when used in the following cases. 4 HDR Use them according to the issue that is occurring. There are some cases in which a video's color is incorrect when connecting an 2 Max Resolution HDR compatible projector, and HDR content is played. -
Page 18: Dts:x
Introduction How to operate Cable Test Limit mode Log & EDID Troubleshooting 7 DTS:X When a DTS:X compatible AV Receiver connects to a specific older DTS:X incompatible player, and it plays DTS-HD, there are some cases in which a player plays DTS Surround, not DTS-HD. There is a possibility that the player will play DTS-HD correctly by limiting the DTS:X capability of AV Receiver. -
Page 19: Log & Edid
Introduction How to operate Cable Test Limit mode Log & EDID Troubleshooting Save logs or EDID information on a USB memory device or our server via the network. This menu is for developers. Please use it only when requested by customer service. Use a USB memory device formatted to FAT32 format. -
Page 20: Trouble Shooting Guide For Hdmi Diagnostics (Video Test, Audio Test, Auto Test)
Introduction How to operate Cable Test Limit mode Log & EDID Troubleshooting Trouble shooting Guide for HDMI Diagnostics (Video Test, Audio Test, Auto Test) If an error ID is displayed when running tests from the Video Test/Audio Test/Auto Test menus, check in accordance with the flow of the appropriate error ID number. If “PASS”... - Page 21 Introduction How to operate Cable Test Limit mode Log & EDID Troubleshooting Description Video TX (Monitor1) V2-01 Miscommunication with Monitor at output terminal (HPD always low). V2-02 Miscommunication with Monitor at output terminal (4K60 output setting error). V2-03 Miscommunication with Monitor at output terminal (HPD continuous assert error). V2-04 Miscommunication with Monitor at output terminal (Rx Sense continuous assert error).
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Page 22: Video Flow V1-01
Introduction How to operate Cable Test Limit mode Log & EDID Troubleshooting Video Flow V1-01 Description “V1-01”: Cannot detect the HDMI cable connected to the AVR input terminal (as detection of 5V from Source Device). "V1-01" Try *** :Item of AVR operation Question * :Item of Question to answer user Try Cable Test (Input side) Note 1 : Source Device check item (For details (v p. -
Page 23: Video Flow V1-02/06/10
Introduction How to operate Cable Test Limit mode Log & EDID Troubleshooting Video Flow V1-02/06/10 Try *** "V1-02/06/10" :AVR operation Question * Question 3 :Question for user to answer Try Cable Test (Input side) Do you want to limit the video to deep color? Please connect the source device cable between HDMI1 IN If the input source is audio only, go to "No". - Page 24 Introduction How to operate Cable Test Limit mode Log & EDID Troubleshooting Description “V1-02”: Cannot detect the HDMI signal from the source device at the AVR input terminal (as TMDS Rx PLL UnLock). Description “V1-06”: Copyright Protection certification Error with Source Device.
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Page 25: Video Flow V1-03/04/05/08/09
Introduction How to operate Cable Test Limit mode Log & EDID Troubleshooting Video Flow V1-03/04/05/08/09 Description "V1-03": Cannot detect the HDMI signal from the source device at the AVR input terminal (TMDS Rx PLL Lock, but SCDT(CKDT) OFF). "V1-03/04/05/08/09" Description "V1-04": Missing Video Info, or receiving Info Error (AVI Info does not exist). -
Page 26: Video Flow V1-07
Introduction How to operate Cable Test Limit mode Log & EDID Troubleshooting Video Flow V1-07 Description "V1-07": HDCP2.2/Stream ID Type mismatch (ie. Stream ID = 1, but Monitor's HDCP = V1.4). "V1-07" Try *** :AVR operation Question * :Question for user to answer Question 1 Note 1 : Source Device check item (For details (v p. -
Page 27: Video Flow V2-01/05 V3-01/05
Introduction How to operate Cable Test Limit mode Log & EDID Troubleshooting Video Flow V2-01/05 V3-01/05 Description "V*-01": Miscommunication with Monitor at output terminal (HPD always low). "V2-01/05" “V3-01/05” Description "V*-05": Cannot get Monitor information (EDID from Monitor). Try *** :AVR operation V2-** : Monitor1 error Try Cable Test (Input side) -
Page 28: Video Flow V2-02/03/04/06 V3-02/03/04/06
Introduction How to operate Cable Test Limit mode Log & EDID Troubleshooting Video Flow V2-02/03/04/06 V3-02/03/04/06 :AVR operation Try *** "V2-02/03/04/06" "V3-02/03/04/06" :Question for user to answer Question * V2-** : Monitor1 error Question 3 V3-** : Monitor2 error Try Cable Test (Output side) Do you want to limit the video to deep color? Please connect the monitor output cable between HDMI 1 IN If the input source is audio only, go to "No". - Page 29 Introduction How to operate Cable Test Limit mode Log & EDID Troubleshooting Description "V*-02": Miscommunication with Monitor at output terminal (4K60 output setting error). Description "V*-03": Miscommunication with Monitor at output terminal (HPD continuous assert error). Description "V*-04": Miscommunication with Monitor at output terminal (Rx Sense continuous assert error).
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Page 30: Audio Flow A1-01
Introduction How to operate Cable Test Limit mode Log & EDID Troubleshooting Audio Flow A1-01 Description "A1-01": Audio Packet doesn't come from Source (DVI). "A1-01" Try *** :AVR operation Question * :Question for user to answer Try Limit mode (Max Res.) Note 1 : Source Device check item (For details (v p. -
Page 31: Audio Flow A1-02
Introduction How to operate Cable Test Limit mode Log & EDID Troubleshooting Audio Flow A1-02 Description "A1-02": HDMI Rx Information is not correct. "A1-02" Question * :Question for user to answer Note 1 : Source Device check item (For details (v p. 40)) Note 2 : AV Receiver check item (For details (v p. -
Page 32: Audio Flow A1-03
Introduction How to operate Cable Test Limit mode Log & EDID Troubleshooting Audio Flow A1-03 Description "A1-03": Information mismatch HDMI device and DSP device (N, CTS, Channel Status, Audio Info, Layout). "A1-03" Try *** :AVR operation Question 1 Question * :Question for user to answer Would you like to limit the audio format to "PCM2ch"... -
Page 33: Audio/Video Flow Other
Introduction How to operate Cable Test Limit mode Log & EDID Troubleshooting Audio/video Flow Other "Other" Question 1 Do you have an issue? Proceed to “Video” or “Audio” in accordance with the symptoms. Proceed to “None” if there are no problems. None Audio Video... -
Page 34: Other Video Case1
Introduction How to operate Cable Test Limit mode Log & EDID Troubleshooting Other Video Case1 Try *** :AVR operation "Video Case1" Question * :Question for user to answer Try Cable Test (Output side) Please connect the monitor output cable between HDMI 1 IN and MONITOR (1) OUT”, then start a "Cable Test". What is the test result ? CABLE TEST-FAIL CABLE TEST-PASS... -
Page 35: Cable Test
Introduction How to operate Cable Test Limit mode Log & EDID Troubleshooting Question 8 Question 4 Has your issue been fixed? Has your issue been fixed? Question 9 Try Cable Test (Input side) Do you want to limit Please connect the source device cable between HDMI1 IN the video to deep color? and MONITOR(1) OUT, then start the Cable Test. - Page 36 Introduction How to operate Cable Test Limit mode Log & EDID Troubleshooting Note 2 : AV Receiver check item (For details (v p. 40)) Note 3 : Monitor Device check item (For details (v p. 40)) Note 4 : Try Limit Mode (For details (v p. 40))
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Page 37: Other Video Case2
Introduction How to operate Cable Test Limit mode Log & EDID Troubleshooting Other Video Case2 Try *** :AVR operation "Video Case2" Question * :Question for user to answer Note 2 : AV Receiver check item (For details (v p. 40)) Note 3 : Monitor Device check item (For details (v p. -
Page 38: Other Audio Case1
Introduction How to operate Cable Test Limit mode Log & EDID Troubleshooting Other Audio Case1 Try *** :AVR operation "Audio Case1" Question * :Question for user to answer Note 1 : Source Device check item (For details (v p. 40)) Note 2 : AV Receiver check item (For details (v p. -
Page 39: Other Audio Case2
Introduction How to operate Cable Test Limit mode Log & EDID Troubleshooting Other Audio Case2 Try *** :AVR operation "Audio Case2" Question * :Question for user to answer Note 1 : Source Device check item (For details (v p. 40)) Note 2 : AV Receiver check item (For details (v p. -
Page 40: Appendix
Introduction How to operate Cable Test Limit mode Log & EDID Troubleshooting Appendix Note1: Source Device check item Note3: Monitor Device check item (Try) AC Off/On (Try) AC Off/On (Try) Standby/Power On (Try) Standby/Power On (Check or change) Video setting (Resolution, etc...) (Check or change) HDCP Ver. - Page 41 3520 10548 00AD Copyright © 2017 D&M Holdings Inc. All Rights Reserved.