Alcatel Omni Office 4019 User Manual

Basic Call Handling
Make an internal call
Make an external call
Receive a call
Hold a call
Retrieve a held call
Transfer a call
Retrieve a call [If extn busy or no reply]
Last number redial
Redial List [View list of numbers dialed]
Dial by name
Further telephone features
Call back on a busy extension
Cancel call back
Park a call
Retrieve parked call
Tannoy / Broadcast through the phones
3 way conference call
Exit conference call
Pick up a specific extn [In or out of group]
Pick up a call in your group
Touch Tone dialing
Omni Office 4019 / 4018 User Guide
Dial extension number
Dial '9' and telephone number
Lift receiver
Press 'Hold' key or dial 2 [Line key will flash green]
Press the line key next to the green flashing light
Dial extension number, announce caller and press 'Transfer'
Key or replace receiver
Press the release key
green light
Press the redial key
Press
and OK to dial
Press
say Type Surname, use the number pad [alphanumeric
letters] to dial an entry, e.g. to search for South West Comms
type 7[S] 6[O] 8[U] for SOU and it will offer you the options
available, press OK to dial
Dial extension, display will show Wait press # key or the
and OK and replace receiver
Display will show "Active Callback", press # key to cancel
Dial 12 [Display will show "Parking accepted"]
Lift receiver, dial 12 and extn number where call was parked
Lift receiver, dial broadcast group number 41 – 48
Whilst on a call, dial 3
"Conference" key or dial 50 to join all 3 together
Press "Conference" key or dial 50 and press transfer key or
replace receiver
Lift receiver, dial 13 and ringing extn number
Lift receiver, dial 14 or press Pick up key [The system will give
you the longest ringing call]
When on a call dial 69, press "Touch Tones" key or press
and this will activate touch tones
(Default)
and then press the key next to
key, press 2, press
key and 7 to access dial by name, the screen will
party, when they answer, press
rd
to scroll through numbers
key
2