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WARRANTY
®
Your Oar Board
fit-on-top SUP rowing/sculling unit is manufactured with fittings designed
for use in salt water or fresh. All metal parts are sleeved where they would come in contact
with dissimilar metals. Always ensure that your nylon sleeves are in place where stainless
steel bolts go through any part of the aluminum structure.
Your Kwik Lok straps stainless steel buckles must always be closed on the inside surface of
your unit's base and never against the surface of your SUP.
e recommend that you
release the Kwik Lok strap tension on the board when not in use to prevent strap imprinting
on the surface of your SUP. Follow the set up instructions provided with your unit.
For safety during transport by road ensure that your unit is securely fastened to the vehicle's
roof rack. ouble-checking is always advised.
For maintenance we recommend hosing the entire unit off with fresh water and wiping down
with a cloth after use to minimi e salt corrosion of the metal parts and/or excess scratching
and wear on the tracks due to salt crystals, sand, mud or grit. Occasional spraying with a
silicon-based spray will help keep metal parts from oxidi ing and reduce friction.
®
We warrant this Oar Board
fit-on-top SUP rowing/sculling unit to the original owner for a
period of two years. In the event that the unit should be defective or develop a functional
problem
hitehall Rowing & Sail will, at their discretion, either (a) provide the needed
replacement part(s) or (b) re uest that the unit be returned for repair or replacement.
First to establish a warranty claim for your unit with
hitehall Rowing & Sail send your proof
of purchase to us via email, fax or mail. Next either phone, fax, email or write us to describe
the problem (with photos if possible) then wait to receive confirmation of your claim. Provide
us with the best way to reach you including time of day if a phone call is the preferred
contact method.
e will endeavour to respond before the end of 4 business days.
o not return the item until you receive our instructions on where to send it and we have
gone over the unit's problem with you to determine the best plan of action.
Once we confirm with you that the return of the unit is re uired,
hitehall Rowing & Sail
accepts the return of the unit for repair or replacement during the warranty period (providing
you are the original owner and have already sent your proof of purchase to us via email,
mail or fax). Return the unit to us by carefully packaging all parts up with appropriate
packing material, in a similar manner to its original packaging, to prevent any scratching or
damage to parts during transport and ship to the address we will provide to you. If the
unit arrives incomplete the warranty is nullified. This return shipping cost is to be at your
own expense.
Whitehall Rowing & Sail
85 Dallas Road, Victoria, BC
Canada V8W 1A1
Ph: 250-384-6574
Fax: 250-384-6506
Email: info@whitehallrow.com
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