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Advanced Energy
AE GLOBAL SERVICES
Please contact AE Global Services if you have questions or problems that cannot be resolved by
working through the provided troubleshooting. When you call Global Services, make sure to have the
unit serial number and part number. These numbers are available on unit labels.
☞
Important
For returns and repairs, please call AE Global Services to get the correct shipping address.
Table 9. AE Global Services 24 X 7 contact information
AE World Headquarters
Thermal product support
Power Control Module product support
High Voltage product support: HiTek Power,
Ltd.
High Voltage product support: UltraVolt, Inc.
57010163-00A
Office
Thyro-PX
Address:
1625 Sharp Point Drive
Fort Collins, CO 80525
USA
Phone (24 hrs/day, 7 days/week):
800.446.9167
or
+1.970.221.0108
Email: (We will respond to email by the next
business day.)
mailto:technical.support@aei.com
Contact by phone or email:
+1.360.694.7871
mailto:thermalapplications@aei.com
Contact by phone or email:
+49 (0) 2902 910370 10 (technical support
during German business hours)
mailto:powercontroller@aei.com
Contact by phone or email:
+44 (0) 1903 712400
mailto:support.centre@aei.com
Contact by phone or email:
+1.631.471.4444
mailto:sales.support-uv@aei.com
™
®
Anybus
Ethernet IP
™
®
Thyro-PX
Anybus
Ethernet IP
Contact
12
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