Troubleshooting - Genexis DRG 7000-Series Installation Manual

Troubleshooting

Issue
LED is off
LED is red or fl ashing
LED is off
LED is off
LED is off
*
LED is red
LED is off
*Not available on all models
Web interface is not reachable
Make sure the DRG is switched on and the ethernet cable from your computer is plugged into the correct LAN port. Ensure the URL you have
entered matches exactly what's shown on the label.
Perform factory reset
Press and hold the reset button for more than 5 seconds. Once the LEDs start fl ashing, release the button.
If none of these actions resolves your problem, please contact your service provider.
Action
Make sure you are using only the provided power adapter and have it connected to a working power outlet
and the power button is in the on position.
Turn the device off by removing the power adapter from the power socket.
Wait 1 minute and plug it back in.
There is a problem connecting to your service provider. Turn the DRG off, wait 1 minute and turn it back on
again.
The voice service is either not enabled or is not fully confi gured.
If voice functionality is part of your subscription, contact your service provider.
CATV is disabled. Please contact you service provider if a CATV signal is expected.
CATV is enabled but no signal is detected. Please contact your service provider if a CATV signal is expected.
Use the DRG's web interface to enable WiFi functionality.
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