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Product support
Help is always at hand
Troubleshooting
No power:
• Check the power plug connection at the back of the Soundbar and at the wall socket.
• Check that you are not in Standby mode. Press and release the Power button on the Soundbar or on the
remote control.
Unable to pair with a Bluetooth device:
• Check that you are in Bluetooth mode.
• Ensure that you are within range of the Soundbar for Bluetooth functionality, 10 metres or less (33 feet or less).
• Check that the device you are attempting to pair with supports A2DP stereo audio transmission.
• Move any other unnecessary Bluetooth devices/electrical equipment away from the Soundbar and if possible,
turn them off or disable their Bluetooth functionality.
No sound / Sound distortion:
• Adjust the volume
• Increase the volume on the secondary device and on your Soundbar.
• Check that you are in the correct mode for the music that you wish to listen to.
Remote control does not work:
• Reduce the distance between the remote control and the Soundbar.
• The remote control battery may be exhausted. Replace the remote control battery.
• The remote control needs clear line of sight, without obstacles, to function correctly. Direct sunlight or other
bright light sources shining on the remote sensor may affect the performance.
Source LEDs turn off:
• The Source LEDs on the Soundbar have been designed to turn off after approximately 60 seconds so that they
do not interfere with your TV viewing. Press any button (except Power) on the remote control to turn the LEDs
back on again.
Soundbar powers off:
• Your Soundbar has been designed to automatically go to Standby mode after approximately 15 minutes without
an audio signal, to save power. Press the Power button on the Soundbar or on the Remote control to turn
your Soundbar back on again.
If you require any technical guidance or find that your product is not operating as intended, a simple solution can often be found in the Troubleshooting section of these instructions,
Product support
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