Part 2 - Returning A Latronics Product For Service Under Warranty; Part 3 - General Information - Latronics LS-2012 Instruction Manual

WARRANTY TERMS AND CONDITIONS FOR AUSTRALIA
Part 2 -
Returning a Latronics product for service under warranty.
If service is required contact your local supplier/installer or place of purchase for advice before following the below
steps. To claim under warranty:
1. You should contact Latronics customer care centre on 07 5491 6988 or complete the online service form at
http://latronics.com.au/support.
Product model number and serial number need to be readily available to enable prompt processing.
2. If, after investigation, the customer care centre determines the product is or may be defective in material or
workmanship and within the warranty period, they will issue instructions on how to proceed with return and
shipping to Latronics.
3. When packaging a Latronics product for return, appropriate measures must be taken by You to ensure the
products are safely packed for transit. Products damaged in transit due to inadequate packaging will be void of
warranty.
4. A Return Merchandise Authorisation (RMA) form with a valid RMA number must be completed and accompany
products being returned.
5. If, as a result of further investigation by or on behalf of Latronics, such a defect is confirmed, then Latronics must,
at its sole election, either repair or replace your Latronics product. Latronics will also, at their discretion, determine
the most appropriate means to return any warranty repairs (or replacements) to You in a timely manner.

Part 3 - General Information

Replacement of any part or labour involved in repairs will not have the effect of extending the original period of the
limited warranty of the goods. Any faulty part replaced under limited warranty becomes the property of Latronics
for purpose of examination and claim under proprietary warranty.
Under these product warranties, Latronics is not responsible for and You hereby agree to bear any costs associated
with removal, transportation, reinstallation of your Latronics products or any peripheral components in the balance
of any system used in conjunction with Latronics products.
Products returned to Latronics without prior authorisation will be returned to the sender at their expense.
All warranty repairs are completed ex-factory to ensure:
• Fast service turn around time.
• Specialised, factory trained technicians.
• All required components are available (except in the case of obsolescence).
• Thorough testing to all Latronics specifications.
• Dedicated test equipment.
• Upgrades/updates to latest Latronics standards/specifications (where applicable).
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled
to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or
damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality
and the failure does not amount to a major failure.
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