Troubleshooting; Help Desk - Hand Held Products PadCom TT1500 User Manual

Point-of-sale terminal control library

Table of Contents

For Microsoft

Windows

padcomw.lib and padcomwt.lib

Select the supported library and add it to the project. Add the common header file padcom.h or else the program will not

compile correctly. Transaction Team libraries are not differentiated based on the type of compiler used. For example,

padcomds.lib is available for both the Borland C++ and Microsoft

correct library. The automatic installation program puts these libraries in clearly marked folders.

Make sure the compiler settings comply with the memory model (or the thread option wherever applicable). Failure to do so

can result in unpredictable program failures.

Troubleshooting

Application development always involves debugging your application code. Hand Held Products has put together a highly

competent Technical Support Team to help you troubleshoot your applications quickly. However, there is some simple

troubleshooting that you can do on your end before calling Technical Support at Hand Held Products.

Hand Held Products strongly recommends that you always run the sample test programs you installed while installing the

library components. Call Hand Held Products immediately if any of these sample programs do not work on the intended

operating systems.

If the sample test programs work, but your applications do not, re-check the compiler settings, used libraries, and the sample

code. Before you call Hand Held Products Technical Support, note the operating system, environment, compilers, compiler

settings, used libraries, and other information that you think may be useful or relevant. This will help the Technical Support

personnel quickly diagnose and/or make recommendations.

Help Desk

If you need assistance installing or troubleshooting your software, please call your Distributor or the nearest Hand Held

Products technical support office:

North America:

Telephone:

(315) 685-2476 (8 a.m. to 6 p.m. EST)

Fax number:

(315) 685-4960

E-mail:

support@handheld.com

Europe:

Telephone-

European Ofc: Int+31 40 242 4486

U.K. Ofc:

Int+44 1925 240055

E-mail:

support@handheld.com

Asia:

Telephone:

Int+852-2511-3050 or 2511-3132

E-mail:

support@handheld.com

1. PadComwt.lib is available for the Microsoft compiler only.

1 - 4

95/98/2000/NT

are available.

Visual C++

compilers. It is your responsibility to use the

Table of Contents

This manual is also suitable for:

Padcom tt3100 series