Print Image Missing Dots, Creating A White Line Through Image Area; Prints Compressed Image; Printer Does Not Feed; Printer Skips Labels - Monarch 9460 Service Manual

9460 Service Manual
PRINT IMAGE MISSING
DOTS, CREATING A WHITE
LINE THROUGH IMAGE
AREA
1. Inspect and clean printhead and platen.
2. Use diagnostics to check printhead.
3. Use diagnostics to print test pattern. If white line is
still visible, replace Print Module Assembly.
4. Ensure printhead flex is properly seated.
5. Replace Main PCB Assembly.
PRINTS COMPRESSED
IMAGE
1. Inspect and clean paper path and reload supply.
2. Verify platen bearings are locked into position.
3. Replace Print Module Assembly.
4. Replace the Main PCB Assembly.

PRINTER DOES NOT FEED

1. Check battery pack. Recharge or replace as
necessary.
2. Check feed path. Clear/clean as necessary.
3. Ensure Front Case Assembly is closed and
latched.
4. Verify platen bearings are locked into position.
5. If printer still does not feed, replace Print Module
Assembly.

PRINTER SKIPS LABELS

1. Check to ensure printer supply type is correct for
format.
2. Run diagnostics calibration test.
3. If sensor does not adjust:
a. Check sensor and/or Front Flex Assembly
connections.
b. Replace Print Module Assembly or Front
Case Assembly as applicable.
Page 12
Confidential
NO DISPLAY AT POWER UP
1. Check battery pack. Charge/replace as necessary.
2. Replace the following items one at a time and
retest:
•
Display/Keyboard PCB Assembly
•
Print Module Assembly
•
Front Case Assembly.
3. If there is a partial or light display, check display by
going to Diagnostics, Display then Pixel.
4. Adjust display contrast as necessary through
Setup, LCD Contrast.
5. Replace Display/Keyboard PCB Assembly.
INCORRECT OR NO
RESPONSE WHEN KEY IS
PRESSED
1. Run diagnostics keyboard test. If one key fails,
replace Keyboard Assembly and retest.
2. If test fails, replace Keyboard/Display Assembly.
3. If still no response, replace Display Flex Assembly.
4. Replace Main PCB Assembly.
NO COMMUNICATIONS
BETWEEN PRINTER AND
HOST
1. Run diagnostics serial port test. If printer fails test,
replace Print Module Assembly.
2. If printer passes loopback test, check/replace data
cable.
3. If communication is still not possible, the problem
is in the computer/host port or the data.
Note: Jumper JP1 must be set to pins 2 and 3 to
properly communicate with a Symbol terminal.
You must visually check that the jumper is on
the top two pins.
Troubleshooting
January 2001