Monarch 9460 Service Manual
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Monarch 9460 Service Manual

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®
Monarch
9460™ Printer
TC9460SM Rev AB 05/00
©2000 Monarch Marking Systems, Inc. All rights reserved.

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Summary of Contents for Monarch 9460

  • Page 1 ® Monarch 9460™ Printer TC9460SM Rev AB 05/00 ©2000 Monarch Marking Systems, Inc. All rights reserved.
  • Page 2 édicte par le ministère des Communications du Canada. Trademarks Monarch is a registered trademark of Monarch Marking Systems, Inc. Monarch, 917, 9403, 9800, 9805, 9820, 9830, 9835, 9840, and 9856 are trademarks of Monarch Marking Systems, Inc. Paxar is a trademark of Paxar Corporation.

  • Page 3: Safety Summary

    A chip on a board is touching any circuit board or other electrical better protected than one in your hand. component. The Monarch Static Ground Kit contains Avoid touching pins coming out of a chip or the everything you need.

  • Page 4: Table Of Contents

    9460 Service Manual Confidential Preface Table of Contents Safety Summary Chapter 1. Printer Overview & Installation PURPOSE --------------------------------------------------------------------------------------------------------------------------------------------- 1 ELECTROSTATIC DISCHARGE --------------------------------------------------------------------------------------------------------------- 1 PUBLICATIONS -------------------------------------------------------------------------------------------------------------------------------------- 1 EQUIPMENT DESCRIPTION-------------------------------------------------------------------------------------------------------------------- 1 EQUIPMENT SPECIFICATIONS --------------------------------------------------------------------------------------------------------------- 2 Bar Codes------------------------------------------------------------------------------------------------------------------------------------------- 2 Additional Specifications ---------------------------------------------------------------------------------------------------------------------- 2...
  • Page 5 USER DIAGNOSTICS-----------------------------------------------------------------------------------------------------------------------------14 Password Entry ----------------------------------------------------------------------------------------------------------------------------------15 Diagnostics----------------------------------------------------------------------------------------------------------------------------------------15 Online Diagnostics------------------------------------------------------------------------------------------------------------------------------16 Setup ------------------------------------------------------------------------------------------------------------------------------------------------16 Service Diagnostics ----------------------------------------------------------------------------------------------------------------------------17 Exit ---------------------------------------------------------------------------------------------------------------------------------------------------17 MONARCH INITIALIZATION FILES (.MIF) -------------------------------------------------------------------------------------------------18 PC DIAGNOSTICS ---------------------------------------------------------------------------------------------------------------------------------19 IMMEDIATE COMMANDS ----------------------------------------------------------------------------------------------------------------------19 Chapter 5. Tests and Adjustments MAIN PCB ASSEMBLY--------------------------------------------------------------------------------------------------------------------------20 BATTERY TEST-------------------------------------------------------------------------------------------------------------------------------------20 SENSOR CALIBRATION-------------------------------------------------------------------------------------------------------------------------20 PRINTHEAD VERIFICATION -------------------------------------------------------------------------------------------------------------------20 Chapter 6.
  • Page 6 Figure C-3. RF PCB............................38 Figure C-4. IrDA Processor Board........................38 Figure C-5. IrDA Transceiver..........................39 List of Tables Table 1-1. Related Publications..........................1 Table 1-2. Specifications ............................2 Table 4-1. 9460 Printer Menu Structure........................ 14 Page iv January 2001...

  • Page 7: Chapter 1. Printer Overview & Installation

    Additional maintenance assistance is available in Appendix A, Error Codes; Appendix B, Care & Maintenance; Appendix C, Circuit Card Assembly The 9460 printer is portable, and can print an image Layouts. that is 1.89 inches wide on supplies up to 2.05 inches wide.

  • Page 8: Equipment Specifications

    Additional Specifications In on-demand (peel) mode, the on-demand sensor Specifications for the 9460 printer and its supplies are detects the removal of a label, and the printer prints and shown below. feeds the next label. In on-demand mode, the label is separated (peeled) from the supply liner.

  • Page 9: Installation And Checkout Procedures

    Figure 1-3. RS-232 Serial Port Connector Pinouts. 4. Print a test label. Use instructions in Chapter 4. ANSI/EIA-232-D 5. Review setup instructions with operator. Refer to 9460 Operator’s Handbook (TC9460OH). Contact # Circuit Description 6. Connect communications cable as shown. Ensure...
  • Page 10 9460 Service Manual Confidential Printer Overview & Installation The following cables are available to connect the 9460 printer to other devices. Cable Number Type 12029306 Symbol 3800 LRT/LDT 12029309 Telxon 960 12029314 DB9 to DB9 female serial port 12029315 DB9 to DB25 female serial...

  • Page 11: Chapter 2. Physical/Functional Description

    Confidential CHAPTER 2. PHYSICAL/FUNCTIONAL DESCRIPTION This chapter contains a physical and functional description of the 9460 printer modules shown below. • • Front Case Assembly Main PCB Assembly • • Battery Pack Keyboard/Display Assembly • • Print Module Assembly Back Outer Case Assembly •...

  • Page 12: Front Case Assembly 11998901/03

    9460 Service Manual Confidential Physical/Functional Description Peel Door Roller Compression Spring Front Flex Assembly RF PCB Supply Holder Assembly Platen Roller Figure 2-2. Front Case Assembly. • RF PCB Assemblies (if ordered as an option- FRONT CASE ASSEMBLY 11998903) 11998901/03...

  • Page 13: Supply Holder Assembly 119991

    Confidential Supply Holder Side Idler Gear Extension Spring Supply Holder Side Supply Hubs Figure 2-3. Supply Holder Assembly. Supply Holder Assembly 119991 Peel Roller Assembly The Supply Holder Assembly is made up of a molded The peel mechanism is made up of a formed sheet part that has a gear rack and provisions for a single metal peel edge, a peel roller 116951 and a peel door spring on the underside.

  • Page 14: Front Flex Assembly 119995

    9460 Service Manual Confidential Physical/Functional Description BATTERY PACK 120095 Front Flex Assembly 119995 The printer is powered by a 2 high-capacity Lithium Ion The Front Flex Assembly contains the black mark cells inside a battery pack for a combined output of 7.4 sensor and RF connector.

  • Page 15: Print Module Assembly 11997501/02

    Physical/Functional Description Confidential 9460 Service Manual Stepper Motor 119980 PRINT MODULE ASSEMBLY 11997501/02 The M09460 supply feed is accomplished by means of a stepper motor driving an elastomeric drive roller through a gear train. This drive roller is the platen roller The Print Module contains: for the printhead.

  • Page 16: Main Pcb Assembly 119810

    9460 Service Manual Confidential Physical/Functional Description The display is used to indicate the status of the printer. MAIN PCB ASSEMBLY If the printer is in diagnostics mode, the display is used to lead the operator through diagnostics menus and 119810 display the results of the diagnostics test.

  • Page 17: Chapter 3. Troubleshooting

    Confidential CHAPTER 3. TROUBLESHOOTING Troubleshooting the 9460 printer is accomplished through messages displayed by the printer, built-in test diagnostics, and manual troubleshooting. Certain errors are identified by error codes. Error codes and hardware failure messages are listed in Appendix A.

  • Page 18: Print Image Missing Dots, Creating A White Line Through Image Area

    9460 Service Manual Confidential Troubleshooting NO DISPLAY AT POWER UP PRINT IMAGE MISSING 1. Check battery pack. Charge/replace as necessary. DOTS, CREATING A WHITE 2. Replace the following items one at a time and LINE THROUGH IMAGE retest: • Display/Keyboard PCB Assembly AREA •...

  • Page 19: Battery Condition Check

    Troubleshooting Confidential 9460 Service Manual BATTERY CONDITION CHECK PRINTER SHUTS COMPLETELY OFF WHILE 1. A fully charged battery pack should show as close PRINTING to the full designator on the display as possible upon power up of the printer. 2. To verify exact voltage reading, go to Diagnostics, The printer was printing more than the maximum black Printer, then Battery.

  • Page 20: Chapter 4. Diagnostics

    Battery Check If the battery voltage is less than 7.3 volts, a low The 9460 printer has a diagnostics utility in flash battery indication will be displayed causing no printer memory when it is shipped from the factory. It tests operation until the battery is recharged.

  • Page 21: Password Entry

    Diagnostics Confidential 9460 Service Manual Diagnostics Setup Stock Energy Standard Special Displays the Main Diagnostics menu. High Energy Printer Exit Backlight Disable Displays the Printer Diagnostics menu. Enable Exit Test Label Contrast Displays the Test Label menu. Printer Contrast •...

  • Page 22: Online Diagnostics

    9460 Service Manual Confidential Diagnostics Display Setup Displays the Display Diagnostics menu. Displays the Setup Main menu. • Backlight Stock Energy Turns the backlight on and off (even if the backlight is disabled). Sets the type of supply being used.

  • Page 23: Service Diagnostics

    Diagnostics Confidential 9460 Service Manual Serial Comm. Sensor Cal Displays the Serial Communications Setup menu. Allows the service technician to select a sensor to perform a sensor calibration with installed supplies. • Baud Rate When the sensor type is changed in the Setup Main Selects the baud rate.

  • Page 24: Monarch Initialization Files (.Mif)

    Sets the ability for the Enabled To load a .MIF file, use the Monarch Flash Utility, and printer to be able to reprint then reboot the printer. To change the parameters, a batch.

  • Page 25: Pc Diagnostics

    ID, and the file size. For example: IMMEDIATE COMMANDS FONT :1001 4016 FONT :1002 5040 There are two 9460 MPCL immediate commands for FONT :1003 6720 service use only, as follows. FONT :1004 3808 Command Description...

  • Page 26: Chapter 5. Tests And Adjustments

    Confidential CHAPTER 5. TESTS AND ADJUSTMENTS Because of the complex test fixtures required to build To enter into MPCL Toolbox Diagnostics mode, you the sub-assemblies in the printer, Service will replace must enable online diagnostics on the printer and be at by sub-assembly instead of by component.

  • Page 27: Chapter 6. Disassembly Procedures

    Confidential CHAPTER 6. DISASSEMBLY PROCEDURES TOOLS REQUIRED REMOVING THE DB9 DOOR • 3/32 Allen wrench 1. Remove the boot. • #1 Phillips screwdriver 2. Remove the back outer case. • small straight slot screwdriver 3. Carefully spread the pins on the DB9 door, and remove them from the slots in the Back Inner Case REMOVING THE BOOT, Assembly.

  • Page 28: Removing The Cpu Board Assembly

    9460 Service Manual Confidential Disassembly Procedures REMOVING THE CPU BOARD REMOVING THE FRONT ASSEMBLY CASE ASSEMBLY 1. Remove the boot. 1. Remove the boot. 2. Remove the back outer case. 2. Remove the back outer case. 3. Remove the DB9 door.

  • Page 29: Chapter 7. Pc Diagnostics

    CHAPTER 7. PC DIAGNOSTICS The Printer Diagnostics utility is one of the 2. Press the A button under the p icon. You will components of the MONARCH MPCL Toolbox software. The Printer Diagnostics utility mimics the functionality available in the Manufacturing Sendfile program.

  • Page 30: Detecting The Printer

    9460 Service Manual Confidential PC Diagnostics DETECTING THE PRINTER being tested and the software version number Click Detect Printer to sense which printer is displays. connected and start using the utility. The model DOWNLOADING FILES TO THE PRINTER 2. Highlight the file to download and click Open.

  • Page 31: Displaying Mux Values

    PC Diagnostics Confidential 9460 Service Manual DISPLAYING MUX VALUES 1. Click Display MUX Values to show the current values for each sensor, contrast setting, printhead temperature, battery voltage, and more. The current voltages for the sensors are constantly monitored and updated. The displays correspond to the channels of the A/D converter on the CPU board.

  • Page 32: Displaying Stock History

    (The password for HISTORY modifying the service/machine totals is the common password [jmartin] for Monarch 1. Click Display Stock History to display the stock Marking service personnel.) If you enter the quality of the most recently printed labels/tags.
  • Page 33 PC Diagnostics Confidential 9460 Service Manual Information about the image is displayed, Click Upload Image. You will see such as the length and width of the image in dots (scan lines and scan columns), if batch separators are enabled, and the margin/print adjustments.

  • Page 34: Appendix A. Error Codes

    Confidential APPENDIX A. ERROR CODES This appendix provides a listing of error codes that may be generated by the 9460 printer. Format ID number must be 1 to 99. Name must be a printer-assigned name or be 1 to 8 characters inside quotes.
  • Page 35 Error Codes Confidential 9460 Service Manual End column is invalid. Line segment or box end column is defined outside of printable area. Dot pattern for line or box must be "" (literally just two double quotes). Line length is defined beyond the maximum length of 3.72".
  • Page 36 9460 Service Manual Confidential Error Codes Slash zero selection must be 0 (standard zero). Supply type must be 0 (black mark) or 1 (die cut). Ribbon selection must be 0 (direct) or 1 (transfer). Feed mode must be 0 (continuous) or 1 (on-demand).
  • Page 37 Error Codes Confidential 9460 Service Manual Insufficient memory is available for the downloaded font. Job request is invalid. Must be 0 to 4. The character immediately following { is invalid. Internal software failure. Field separator is not in the expected location.
  • Page 38 9460 Service Manual Confidential Error Codes Reference point off tag. Portion of field off tag. There may be an invalid character in the packet. Make sure you did not enter the letter O for the number 0. Internal overfull error.
  • Page 39 Error Codes Confidential 9460 Service Manual The file in flash memory is full. You cannot access flash memory. An error occurred in the flash program. An error occurred while erasing flash memory. There is a flash ID error. RAM test failure.

  • Page 40: Appendix B. Care & Maintainence

    Caution: Use isopropyl alcohol on the Platen Roller interior areas only; never use it on the exterior. • a Monarch cleaning pen (part number 114226) To clean the printhead, platen roller, and supply sensors: 1. Turn off the printer by pressing and holding the P button until the display is blank.

  • Page 41: Clearing Label Jams

    Care & Maintenance Confidential 9460 Service Manual 8. Clean the on-demand and black mark sensors 9. Reload the supply. with a cleaning pen or a clean soft cloth 10. Close the supply door until the release buttons moistened with isopropyl alcohol.

  • Page 42: Appendix C. Circuit Card Assembly Layouts

    Confidential APPENDIX C. CIRCUIT CARD ASSEMBLY LAYOUTS Figure C-1. Main PCB (Primary Side). January 2001 Page 36...

  • Page 43: Figure C-2. Main Pcb (Secondary Side)

    Circuit Card Assembly Layouts Confidential 9460 Service Manual Figure C-2. Main PCB (Secondary Side). January 2001 Page 37...

  • Page 44: Figure C-3. Rf Pcb

    9460 Service Manual Confidential Circuit Card Assembly Layouts Figure C-3. RF PCB. Figure C-4. IrDA Processor Board. Page 38 January 2001...

  • Page 45: Figure C-5. Irda Transceiver

    Circuit Card Assembly Layouts Confidential 9460 Service Manual Figure C-5. IrDA Transceiver. January 2001 Page 39...

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