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Optelec
5.
Troubleshooting
Manufacturer's default settings
If you experience any difficulty operating the TwinView, you can reset the factory
default settings in the menu. You will need to reset the factory default settings in both
menu A and menu B.
No image on the TwinView monitor after it is switched on
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Check that all cables and hardware are connected properly and securely.
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Check that the unit is receiving power by verifying that the LED light is lit on the
front of the TwinView when the unit is switched on.
-
Ensure that the correct VGA or DVI video source is selected in the TwinView menu.
The video source can be set per channel. Make sure both for channel A in menu A
and channel B in menu B that the correct input is selected.
Image has low contrast
-
Ensure that the contrast and brightness levels are set correctly in the menu. The
contrast and brightness can be set per channel. To set the contrast for channel A,
select channel A prior to activating the menu. The same applies for channel B.
The computer image is not displaying
Verify the computer's video (VGA or DVI) connection to the TwinView and the PC.
-
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Ensure that the PC is connected to channel B.
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Ensure that the correct input, VGA or DVI, is selected in the menu.
-
Check the display settings of your PC to ensure that the TwinView monitor is
selected.
The PC image is not clear
Ensure that the computer's video resolution is set to 1920x1080.
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The split screen of the screen magnifier is not adjusting automatically
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Verify that the USB cable is connected to the TwinView and your PC.
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Verify that you are using MAGic version 13.1, ZoomText version 10.1 or SuperNova
version 15.02 or later.
-
Ensure that the TwinView software is installed and the TwinView controller is
running. The TwinView controller icon can be found on the taskbar next to the clock.
If the TwinView controller is not running, you can manually launch it from the start
menu.
-
Ensure that the TwinView controller is enabled by double clicking on the icon and
checking the status.
English
TwinView
13
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