Before Calling - Kenmore 417.6173 Series Use & Care Manual

Before Calling

Before calling for service, review this list. It may save both time and expense. The list
includes common occurrences that are not the result of defective workmanship or
materials in this laundry center.
Problem Possible Causes
NOISE
Rattling and • Foreign objects such as coins
clanking or safety pins may be in drum
noise or pump.
• Belt buckles and metal fasten-
ers are hitting wash drum.
Thumping • Heavy wash loads may pro-
sound duce a thumping sound. This is
usually normal. If sound con-
tinues, washer may be out of
balance.
Vibrating • Washer is not resting firmly on
noise floor.
• Wash load unevenly distrib-
uted in tub.
OPERATING
Washer does • Washer lid is open.
not start
• Electrical power cord may not
be plugged in or connection
may be loose.
• House fuse blown, circuit
breaker tripped, or a power
outage has
occurred.
• Water supply is not turned on.
• Motor is overheated. Washer
motor will stop if it becomes
overheated.
Washer • Lid is not completely closed.
won't spin
Residue left • Heavily soiled items.
in drum
Dryer does • Electrical power cord is not
not start securely plugged in or plug
may be loose.
• House fuse blown or circuit
breaker tripped.
• Thermal limiter tripped.
Solutions
• Stop washer and check drum. If noise
continues after washer is restarted,
objects may be in pump. Call an
authorized service provider.
• To prevent unnecessary noise and
damage to tub, fasten fasteners and
turn items inside out.
• Stop washer and redistribute wash
load.
• Move washer so it rests firmly on floor.
Adjust leveling legs. See Installation
Instructions for details.
• Stop washer and rearrange wash
load.
• Close washer lid. Washer will not op-
erate when the lid is open.
• Make sure plug fits tightly in wall
outlet.
• Reset circuit breaker or replace fuse.
DO NOT increase fuse capacity. If
problem is a circuit overload, have it
corrected by a qualified electrician. If
problem is a power outage, call local
electric company.
• Turn on water supply faucets.
• Wait for the motor to cool down be-
fore attempting to restart.
• Close washer lid. The washer will not
operate when the lid is open.
• Wipe drum with a nonabrasive house-
hold cleanser, then rinse. Shake or
brush excess dirt and sand from items
before washing.
• Make sure the plug fits tightly in wall
outlet.
• Reset circuit breaker or replace fuse.
• Make sure electrical line is not over-
loaded.
• Call authorized service person for
replacement.
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