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Chapter 12
Troubleshooting Guide
Requirements Before Contacting Samsung Customer Service Centre
Testing the Product
" Before calling Samsung Customer
Service Centre, test your product
Check if your product is operating normally by using the product test function.
as follows. If the problem persists,
If the screen remains blank while the power indicator blinks even when the product is correctly connected to a PC, perform product testing.
contact Samsung Customer Service
Centre.
1
2
3
4
If the screen remains blank, check the PC system, video controller and cable.
Checking the Resolution and Frequency
For modes that exceed the supported resolutions, the message
Set the PC resolution by referring to
Power off both the PC and product.
Disconnect all the cables from the product.
Power on the product.
If
No Signal
is displayed, the product is operating normally.
Preset Timing
"Not Optimum
Mode" appears briefly.
Modes.
105
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