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User Manual
QBN (QB43N QB49N QB55N QB65N QB75N)
QMN (QM43N QM49N QM55N QM65N QM75N)
The colour and the appearance may differ depending on the product, and the content in the
manual is subject to change without prior notice to improve the performance.
Recommended hours of use per day for the QBN models is less than 16 hours.
If the product is used for longer than 16 hours a day, the warranty may be void.
An administration fee may be charged in the following situations:
(a) An engineer is called out at your request, but it is found that the product has no defect (i.e.,
where the user manual has not been read).
(b) You bring the unit to a repair centre, but it is found that the product has no defect (i.e.,
where the user manual has not been read).
You will be informed of the administration fee amount before a technician visits.
© Samsung Electronics
Samsung Electronics owns the copyright for this manual. Use or reproduction of this manual in parts or entirety without the authorization of Samsung Electronics is prohibited. Trademarks other than Samsung Electronics are
property of their respective owners.
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Summary of Contents for Samsung QB43N
- Page 1 © Samsung Electronics Samsung Electronics owns the copyright for this manual. Use or reproduction of this manual in parts or entirety without the authorization of Samsung Electronics is prohibited. Trademarks other than Samsung Electronics are property of their respective owners.
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Page 2: Table Of Contents
Table of contents Before Using the Product Connecting and Using Multiple Display Control a Source Device Safety Precautions Cable Connection Safety symbols RS232C Cable Before Connecting Electricity and Safety LAN Cable Pre-connection Checkpoints Installation Connection Connecting to a PC Operation Control Codes Connection Using an HDMI Cable Cleaning... - Page 3 Table of contents Network Status Picture Options Reset OnScreen Display Colour Tone On/Off Timer Digital Clean View On Timer HDMI Black Level Off Timer Sound Adjustment Film Mode Holiday Management Dynamic Backlight Sound Mode Ticker Apply Picture Settings Balance URL Launcher Picture Size Settings Equaliser Picture Size...
- Page 4 Start Setup Play via Touch Control Touch Control Troubleshooting Guide Change PIN Admin Menu Lock Security Requirements Before Contacting Samsung Time Safety Lock On Customer Service Centre Clock Set Button Lock Testing the Product NTP Settings USB Auto Play Lock...
- Page 5 Table of contents Specifications General Preset Timing Modes Appendix Responsibility for the Pay Service (Cost to Customers) Not a product defect A Product damage caused by customer's fault Others Prevention of Afterimage Burn-in What is afterimage burn-in? Recommended prevention practices Licence...
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Page 6: Before Using The Product
Chapter 01 Before Using the Product Safety Precautions The following safety instructions are to ensure your personal safety and prevent property CAUTION damage. Please read the following to ensure the proper use of the product. RISK OF ELECTRIC SHOCK. DO NOT OPEN. Safety symbols CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE COVER (OR BACK). -
Page 7: Electricity And Safety
Electricity and Safety Insert the power plug all the way in so it is not loose. An unsecure connection may cause a fire. " The following images are for reference only. Real-life situations may differ from what is Clean any dust around the pins of the power plug or the power socket with a dry cloth. shown in the images. -
Page 8: Installation
An increased internal temperature may cause a fire. Only use the power cable provided with your product by Samsung. Do not use the power cable with other products. Do not install the product in a poorly ventilated space such as An electric shock or fire may result. - Page 9 If the product is installed in an unusual location, the surrounding environment may cause a serious quality problem. Therefore, be sure to contact Samsung Customer Service Centre before installation. (Places where many fine dusts are generated, places where chemicals are used,...
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Page 10: Operation
If the product is dropped or its appearance is damaged, turn off the • Product failure, an electric shock or fire may result. power switch and disconnect the power cord. Then contact Samsung Customer Service Centre. During a lightning or thunderstorm, power off the product and disconnect the power cord. - Page 11 There is a high voltage inside the product. Never disassemble, repair or modify the product yourself. • Contact Samsung Customer Service Centre for repairs. • An electric shock or fire may result. When you do not use the product for a long time due to vacation or other reason, disconnect the power cord from the power socket.
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Page 12: Cleaning
Cleaning Use only the specified standardised batteries, and do not use a new battery and a used battery at the same time. Otherwise, the batteries may be damaged or cause fire, personal injury or damage due Warning to a leakage of the internal liquid. Do not watch the product screen too closely and continuously for a long time. -
Page 13: Storage And Maintenance
Storage and Maintenance Cleaning the exterior and display Wipe the surface with a slightly wet, soft cloth, and then wipe with a dry cloth. Precautions Do not scratch the screen Do not spray water directly Due to the characteristics of with nails or sharp objects. -
Page 14: Preparations
Chapter 02 Preparations Checking the Components " Contact the vendor where you purchased the product if any components are missing. Warranty card " The appearance of the components Quick Setup Guide Regulatory guide Power cord may differ from the images shown. (Not available in some locations) "... -
Page 15: Parts
Parts " The colour and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality. Parts Description Remote sensor Press a button on the remote control pointing at the sensor on the front of the product to perform the corresponding function. - Page 16 " The power button is located in the lower centre of the product. Buttons Description " If you press the P button on the power button when the product is Power off the product. turned on, the control menu will be displayed. •...
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Page 17: Ports
Ports Port Description Connect to a USB memory device. USB 1 ¨(1.0A) " The colour and shape of parts may differ from what is shown. " The USB ports on the product accept a maximum constant current of 1.0A. Specifications are subject to change without notice to improve quality. If the maximum value is exceeded, USB ports may not work. -
Page 18: Remote Control
Remote Control " Using other display devices in the same space as the remote control of this product can cause the other display devices to be inadvertently controlled. " A button without a description in the image below is not supported on the product. Power on the product. - Page 19 Display information about the current input TOOLS INFO Quickly select frequently used functions by source. pressing it while a USB content is playing. Move to the upper, lower, left or right menu, or adjust an option's setting. Confirm a menu selection. RETURN EXIT Return to the previous menu.
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Page 20: Before Installing The Product (Installation Guide)
Before Installing the Product (Installation Ventilation Guide) " Contact Samsung Customer Service Centre for further details. Installation on a Perpendicular Wall To prevent injury, this apparatus must be securely attached to the floor/wall in accordance Minimum 40 mm with the installation instructions. -
Page 21: Installing The Wall Mount
We recommend you contact a technician for assistance when installing the wall mount bracket. • Samsung Electronics is not responsible for any damage to the product or injury to yourself or others if you select to install the wall mount on your own. -
Page 22: Wall Mount Kit Specifications (Vesa)
Samsung is not liable for these kinds of accidents. • Samsung is not liable for product damage or personal injury when a non-VESA or non-specified wall mount is used or the consumer fails to follow the product installation instructions. -
Page 23: Connecting And Using A Source Device
Chapter 03 Connecting and Using a Source Device Before Connecting Connecting to a PC • Do not connect the power cable before connecting all other cables. Pre-connection Checkpoints Ensure you connect a source device first before connecting the power cable. •... -
Page 24: Connection Using An Dp Cable
" The interface DP IN on the product and the provided DP cable are designed based on the VESA standards. Using a DP cable that is not VESA compliant may cause the product to function improperly. Samsung Electronics shall not be held responsible for any issues from using a cable that is not VESA compliant. -
Page 25: Connection Using An Hdmi-Dvi Cable
Connection Using an HDMI-DVI Cable After connecting a computer to the product with an HDMI-DVI cable, make sure to configure the settings as shown below to enable the video and audio from the computer. • Sound → set HDMI Sound PC(DVI) •... -
Page 26: Connecting An External Monitor
Connecting an External Monitor • Do not connect the power cable before connecting all other cables. Ensure you connect a source device first before connecting the power cable. " Connecting parts may differ in different products. " Only the ports that are marked as DAISY CHAIN are supported. "... -
Page 27: Connecting To A Video Device
Connecting to a Video Device • Do not connect the power cable before connecting all other cables. Ensure you connect a source device first before connecting the power cable. • You can connect a video device to the product using a cable. "... -
Page 28: Connection Using An Hdmi Cable
Connecting to an Audio System Connection Using an HDMI Cable Using an HDMI cable or HDMI to DVI Cable (UHD 30Hz) " Connecting parts may differ in different products. • An HDMI cable supports digital video and audio signals, and does not require an audio cable. •... -
Page 29: Changing The Input Source
Changing the Input source Source allows you to select a variety of sources and change source device names. You can display the screen of a source device connected to the product. Select a source from source list to display the screen of the selected source. "... -
Page 30: Web Browser
If you enter a keyword in the URL/keyword input field, Web Browser will open the Search Set the website to display when the web browser is refreshed. Results page. Choose the search engine you want to use. • Samsung Display Custom • Google / Bing Custom Enter the URL to set as the home page. -
Page 31: Remote Workspace
Remote Workspace Privacy & Security Ask websites not to track you. SOURCE → Remote Workspace → ENTER E Do Not Track • Use / Do not use This function allows you to connect your product to a remote PC or a cloud server. Enter the address of the PC or cloud server you want to connect to. -
Page 32: Multiple Display Control
Chapter 04 Multiple Display Control Control multiple display devices connected to a PC simultaneously. Cable Connection • Pin assignment 1 2 3 4 5 5 4 3 2 1 RS232C Cable Interface RS232C (9 pins) TxD (No.2), RxD (No.3), GND (No.5) Bit rate 9600 bps 6 7 8 9... -
Page 33: Lan Cable
LAN Cable • RS232C cable Connector: 9-Pin D-Sub to Stereo Cable • Pin assignment 1 2 3 4 5 6 7 8 -P2- -P1- -P1- -P1- -P2- -P2- STEREO Male type PLUG Pin No Standard Colour Signal (3.5ø) White and orange Orange White and green Blue... - Page 34 Cross LAN cable (PC to PC) • Connector : RJ45 Direct LAN cable (PC to HUB) RJ45 RJ45 Signal Signal RJ45 Signal Signal...
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Page 35: Connection
Connection • Connection 2 " Ensure you connect each of the adapters to the correct RS232C IN or OUT port on the Monitor 1 Monitor 2 Monitor 3 product. • Connection 1 Monitor 1 Monitor 2 Monitor 3 Monitor 4 RJ45 RJ45 RJ45... -
Page 36: Control Codes
Control Codes • All communications take place in hexadecimals. The checksum is calculated by adding up all values except the header. If a checksum adds up to be more than 2 digits as shown below (11+FF+01+01=112), the first digit is removed. Viewing control state (Get control command) E.g. - Page 37 Power control Volume control • Function • Function A product can be powered on and off using a PC. The volume of a product can be adjusted using a PC. • Viewing power state (Get Power ON / OFF Status) •...
- Page 38 Input source control • Header Command Data length Ack/Nak r-CMD Val1 • Function Checksum The input source of a product can be changed using a PC. "Input 0xAA 0xFF 0x14 Source" • Viewing input source state (Get Input Source Status) "Input Source": An input source code to be set on a product.
- Page 39 Screen size control Video Wall Mode Control • Function • Function The screen size of a product can be changed using a PC. Video Wall mode can be activated on a product using a PC. This control is only available on a product whose Video Wall is enabled.
- Page 40 Safety Lock Video Wall On • Function • Function PC can be used to turn the Safety Lock On function on or off on a product. Turn Video Wall on or off on the product from your computer. This control is available regardless of whether or not the power is turned on. •...
- Page 41 Video Wall User Control Wall_SNo: Product Number code assigned to the product 10x10 Video Wall Model : ( 1 ~ 100) • Function Turn the Video Wall function on or off on the product from your computer. Set Number Data •...
- Page 42 Wall_Div: Video Wall Divider code assigned to the product 10x10 Video Wall Model 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x11 0x12 0x13 0x14 0x15 0x16 0x17 0x18 0x19 0x1A 0x1B 0x1C 0x1D 0x1E 0x1F...
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Page 43: Using Mdc
Using MDC Click "Finish" in the displayed "InstallShield Wizard Complete" window. " Select "Launch MDC Unified" and click "Finish" to run the MDC programme immediately. The MDC Unified shortcut icon will be created on the desktop after installation. Multiple display control "MDC" is an application that allows you to easily control multiple "... -
Page 44: Player Feature
Chapter 05 Player feature Accessible using the HOME button on the remote control. Player Description Select between internal or external memory. HOME → Player → ENTER E Play content, templates and schedules configured on the server. Play a range of content such as channels with schedules assigned, templates or files. •... -
Page 45: When Content Is Running
When content is running Available menu Press the TOOLS button on the remote control during content playback to configure settings. Control buttons on the remote control Menu Description You can play, pause, or skip the content on the playlist by pressing buttons on the remote control. -
Page 46: File Formats Compatible With Player
File Formats Compatible with Player Sound output restrictions • More than one sound output cannot be used. • Supported file systems include FAT32 and NTFS. • Playback priority: network BGM > local BGM > video file in the main frame selected by the •... - Page 47 Content Frame rate Bit rate File Extension Container Video Codec Resolution Audio Codec (fps) (Mbps) *.avi 4096x2160: 30 H.264 BP/MP/HP *.mkv 3840x2160: 60 4096x2160 *.asf HEVC (H.265 - Main, Main10) *.wmv Motion JPEG 3840x2160 *.mp4 *.mov LPCM *.3gp ADPCM(IMA, MS) MPEG4 SP/ASP *.vro Window Media Video v9 (VC1)
- Page 48 Video Audio Image • 3D video is not supported. • Audio content with a Bit rate or Frame rate larger than the • Compatible image file format : JPEG, PNG, BMP rate specified in the table above can cause choppy audio •...
- Page 49 Power Point WORD • Compatible document file formats • Compatible document file formats • Compatible document file formats – Extension : ppt, pptx – Extension : pdf – Extension : .doc, .docx – Version : Office 97 ~ Office 2013 –...
- Page 50 Template files • Playback is only available in Templates. • Supported in Network Channel • Compatible document file formats – Extension: .lfd...
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Page 51: Schedule
Schedule You can check the schedule imported from a selected storage device. Description HOME → Schedule → ENTER E Select the saved location of the schedule. Schedule Sunday, January 14 08:45 AM View schedule of content playback. Internal Memory Schedule your content on a local channel. Send Delete Select to create a... -
Page 52: Clone Product
Clone Product Export settings on the product to an external storage device. You can also import settings from an external storage device. This option is useful when assigning the same settings to several products. HOME → Clone Product → ENTER E When a duplicate file is not found on the external storage device MENU Connect the external storage device, then run the... -
Page 53: Id Settings
ID Settings Assign an ID to a set. Device ID HOME → ID Settings → ENTER E Set a unique ID number for each product. (Range: 0~224) " Press u/d to select a number, and press E. " Enter the number you want using the number buttons on the remote control. Device ID Auto Set This feature automatically allots an ID number to a device connected via an RS232C cable. -
Page 54: Video Wall
Video Wall Customise the layout of multiple displays that are connected to form a video wall. In addition, display part of a whole picture or repeat the same picture on each of the connected multiple displays. To display multiple images, refer to MDC Help or the MagicInfo user guide. Some models may not support the HOME →... -
Page 55: Screen Position
Screen Position To rearrange split screens, adjust the number for each product in the matrix using the Screen Position feature. Selecting Screen Position will display the videowall matrix with the numbers assigned to the products that form the videowall. To rearrange products, use the direction buttons on the remote control to move a product to another desired number. -
Page 56: Network Status
Network Status Check the current network and Internet connection. HOME → Network Status → ENTER E Network Status " The displayed image may differ depending on the model. -
Page 57: On/Off Timer
On/Off Timer " You must set Clock Set before you can use this feature. On Timer HOME → On/Off Timer → ENTER E On Timer so that your product turns on automatically at a time and on a day of your choice. The power is turned on with the specified volume or input source. -
Page 58: Off Timer
Off Timer Set the off timer (Off Timer) by making a selection from one of the seven options. (Off Timer 1 Off Timer • Setup: Select Off, Once, Everyday, Mon~Fri, Mon~Sat, Sat~Sun or Manual. If you select Manual, you can choose the days you want Off Timer to turn off your product. -
Page 59: Ticker
Ticker Input text while a video or image is displayed and display the text on the screen. • • Message: Enter a message to display on the screen. HOME → Ticker → ENTER E • Time: Set the Start Time End Time to display a Message. -
Page 60: Url Launcher
URL Launcher For details on how to use the URL Launcher feature, contact the dealer the product was purchased from. " To use the URL Launcher feature, set Play via URL Launcher in System. (MENU m → System → Play via →... -
Page 61: Url Launcher Settings
URL Launcher Settings • Install Web App: Enter URL to install the web application. • Install from USB Device: Install the web application from the USB storage device. • Uninstall: Remove the installed web application. HOME → URL Launcher Settings →... -
Page 62: Screen Adjustment
Chapter 06 Screen Adjustment Configure the Picture settings (Backlight, Colour Tone, etc.). The layout of the Picture menu options may vary depending on the product. Backlight / Brightness / Contrast Your product has several options for adjusting picture quality. " When you make changes to Backlight, Brightness, Contrast or Sharpness, the OSD will be adjusted accordingly. -
Page 63: Colour Temperature
Colour Temperature It sets colour temperature. The value and temperature increase simultaneously, so the ratio of blue colour rises. (Range: 2800K–16000K) " Enabled when Colour Tone is set to Off. MENU m → Picture → Colour Temperature → ENTER E Picture Colour Temperature 10000 K... -
Page 64: Advanced Settings
Advanced Settings Configure advanced picture settings to create your preferred picture. Picture Enhancer MENU m → Picture → Advanced Settings → ENTER E Displays enhanced colour and sharpness. • Advanced Settings HDR+ Mode Picture Enhancer Automatically provide an optimal HDR effect based on the video source. HDR+ Mode •... -
Page 65: White Balance
White Balance Gamma Adjust the colour temperature of the picture so that white objects appear brighter. Adjust the primary colour intensity. • ST.2084 BT.1886 S Curve 2 Point " The HLG, ST.2084, and BT.1886 sub functions of Gamma vary depending on the input picture and the HDR+ Mode value. -
Page 66: Flesh Tone
Flesh Tone HDMI UHD Color Emphasise pink Flesh Tone. Enable to optimise picture quality for HDMI UHD connection. • HDMI1 (Off RGB Only Mode • HDMI2 (Off " It supports only the models with UHD resolution. Fine-tune the saturation and tint of the red, green, and blue colour channels. •... -
Page 67: Picture Options
Picture Options Colour Tone Select the colour tone that best suits your viewing preferences. MENU m → Picture → Picture Options → ENTER E • Cool Standard Warm1 Warm2 " Settings can be adjusted and stored for each external device connected to an input on the product. Picture Options Digital Clean View Colour Tone... -
Page 68: Apply Picture Settings
Apply Picture Settings Apply the picture settings to all external devices connected to the device or to the current source only. • All Sources Current Source MENU m → Picture → Apply Picture Settings → ENTER E Picture Apply Picture Settings All Sources "... -
Page 69: Picture Size Settings
Picture Size Settings Choose size and aspect ratio picture displayed on screen. Picture Size MENU m → Picture → Picture Size Settings → ENTER E Different screen adjustment options are displayed depending on the current input source. " Available ports may differ depending on the model. Picture Size Settings •... -
Page 70: Reset Picture
Reset Picture Restore all picture settings to the factory default. MENU m → Picture → Reset Picture → ENTER E Picture Reset Picture " The displayed image may differ depending on the model. -
Page 71: Onscreen Display
Chapter 07 OnScreen Display Display Orientation Onscreen Menu Orientation Configure the menu screen. MENU m → OnScreen Display → Display Orientation → ENTER E • Landscape: Display the menu in landscape mode (default). • Portrait: Display the menu in portrait mode on the right side of the product screen. Display Orientation Source Content Orientation Onscreen Menu Orientation... -
Page 72: Screen Protection
Screen Protection Auto Protection Time If the screen displays a still image for a certain period of time you define, the product activates the screen saver to prevent the formation of burnt in ghost images on the screen. MENU m → OnScreen Display →... - Page 73 Timer Screen Burn Protection You can set the timer for Screen Burn Protection. Pixel Shift Screen Burn Protection feature stops automatically after a specified period of time. Timer Timer Immediate display Repeat: Display the image retention-preventive pattern set in Mode at specified time intervals(Period).
- Page 74 Immediate display Screen Burn Protection Select the screen saver you want to display immediately. Pixel Shift • Pixel Rolling bar Fading screen Timer Immediate display " The displayed image may differ depending on the model.
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Page 75: Message Display
Message Display Source Info Select whether to display the source OSD when the input source changes. MENU m → OnScreen Display → Message Display → ENTER E • No Signal Message Message Display Select whether to display the no-signal OSD when no signal is detected. Source Info •... -
Page 76: Language
Language Set the menu language. " A change to the language setting will only be applied to the onscreen menu display. It will not be applied to other functions on your PC. MENU m → OnScreen Display → Language → ENTER E OnScreen Display Language English... -
Page 77: Sound Adjustment
Chapter 08 Sound Adjustment Sound Configure the sound ( ) settings for the product. Sound Mode You can select a sound mode to suit your personal preferences. • Standard: Selects the normal sound mode. • Music: Emphasises music over voices. MENU m →... -
Page 78: Balance
Balance HDMI Sound MENU m → Sound → Balance → ENTER E MENU m → Sound → HDMI Sound → ENTER E Adjust speaker volume levels for sound balance optimisation. Select whether to hear from AV(HDMI) or PC(DVI). • Balance L/R: Adjusts the balance between the left and right speaker. -
Page 79: Sound Output
Sound Output Auto Volume MENU m → Sound → Sound Output → ENTER E MENU m → Sound → Auto Volume → ENTER E Select speakers for sound output. Automatically adjusts the volume level when you change video sources or content so the level remains the same. -
Page 80: Network
Chapter 09 Network Network Status Open Network Settings MENU m → Network → Network Status → ENTER E MENU m → Network → Open Network Settings → ENTER E You can check the current network and Internet status. Configure network settings to use various smart hub features such as Internet search, content sharing through a home network and feature updates. -
Page 81: Network Settings (Wired)
Network Settings (Wired) • Depending on how your network is configured, you may be able to attach your product to your LAN by connecting the LAN port on the back of your product directly to a network wall outlet using a LAN cable. See the diagram below. - Page 82 Set the network connection to use Internet services such as perform software upgrades. How to set up manually Network Type Wired from the Open Network Settings page. Automatic Open Network Settings (Wired) The network test screen appears and the verification process starts. Press Cancel. The verification process stops.
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Page 83: Network Settings (Wireless)
7. If you select the Pure High-throughput (Greenfield) 802.11n mode and the Encryption type is set to WEP, TKIP or TKIP AES (WPS2Mixed) on your AP or wireless router, Samsung products If the router has security, enter the Enter the password for (AP Name). - Page 84 Manual Network Setup (Wireless) How to set up manually Network Type Wireless from the Open Network Settings page. Offices may use static IP addresses. Network function searches for available wireless networks. When done, it displays a list If this is the case, ask the network administrator for the IP address, subnet mask, gateway and of the available networks.
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Page 85: Use Wps
IPv6 Use WPS How to set up using Use WPS MENU m → Network → IPv6 → ENTER E Enable or disable IPv6. If your router has a Use WPS button, follow these steps. • Network Type Wireless from the Open Network Settings page. -
Page 86: Server Network Settings
7001, check with your server administrator to find the correct port number and then change the port number.) Device Name " For the MagicInfo Server user guide, visit the following website: http://displaysolutions. samsung.com > Support > Resources > MagicInfo Web Manual. MagicInfo Mode MENU m → Network →... -
Page 87: System
Chapter 10 System Accessibility High Contrast Set the background and font to high-contrast colours in Menu. Menu transparencies become opaque when the option is selected. MENU m → System → Accessibility → ENTER E • System Enlarge Accessibility Enlarge the size of the Menu area. •... -
Page 88: Start Setup
Start Setup Go through the initial setup steps like you did the first time you used this product. " Enter your 4 digit PIN number. The default PIN number is "0-0-0-0". If you want to change the PIN number, use the Change PIN function. -
Page 89: Time
Time You can configure Clock Set or DST. Configure various time-related settings. Clock Set MENU m → System → Time → ENTER E Select Clock Set. Select Date or Time, and then press E. Use the number buttons to enter numbers or press the up and down arrow buttons. Use the left and right arrow Time buttons to move from one entry field to the next. -
Page 90: Auto Source Switching
Auto Source Switching Turning on the display with Auto Source Switching On, and the previous video source selection is not active, the display will automatically search the different video input sources for active video. Auto Source Switching MENU m → System →... -
Page 91: Power Control
Power Control Auto Power On This feature automatically turns on the product as soon as it is plugged in. Pressing the power button is not needed. MENU m → System → Power Control → ENTER E • PC module power Power Control The PC module can be turned on/off separately from the product. -
Page 92: Standby Control
Standby Control Power Control You can set the screen standby mode to be applied when an input signal is received. Auto Power On • Auto Power-saving mode will activate if no input signals are detected even though a source device is connected to PC module power the display. -
Page 93: Eco Solution
Eco Solution Energy Saving Mode Reduce the power consumption by adjusting the screen brightness. MENU m → System → Eco Solution → ENTER E • Medium High Screen Lamp Schedule Eco Solution Energy Saving Mode Screen Lamp Schedule Screen Lamp Schedule Enable or disable the lamp schedule. -
Page 94: No Signal Power Off
No Signal Power Off Eco Solution Save power by turning the device off when no signal is received from any source. Energy Saving Mode • 15 minutes 30 minutes 60 minutes " This function does not operate if the display is in the standby mode. Screen Lamp Schedule "... -
Page 95: External Device Manager
External Device Manager Manage external devices connected to your signage. Input Device Manager MENU m → System → External Device Manager → ENTER E Set up keyboards to use with your product. You can add keyboards and configure their setting. External Device Manager Bluetooth Device List Input Device Manager... -
Page 96: Device Connection Manager
Device Connection Manager External Device Manager Allow devices, like smartphones and tablets, on your network to share content with your product. Input Device Manager Access Notification Device Connection Manager Display a notification when a device such as a smartphone or tablet, is connected. If you use a Wi-Fi network that requires a password, turn off this option to automatically connect with devices without viewing notifications. -
Page 97: Play Via
Play via Select the appropriate Play via mode depending on the environment where you are using the product. The home screen may be different depending on the setting. • MagicInfo URL Launcher MENU m → System → Play via → ENTER E System Play via MagicInfo... -
Page 98: Security
Security Safety Lock On " Enter your 4 digit PIN number. The default PIN number is "0-0-0-0". If you want to change the PIN number, use the Change PIN function. MENU m → System → Security → ENTER E Turn Safety Lock On on or off. -
Page 99: Mobile Connection Lock
Mobile Connection Lock Security Restrict other devices on your network, such as smart phones and tablets, to prevent them from sharing content on Mobile Connection Lock the product. • Remote Management Allow Remote Management Network Port USB Port You can Allow Deny external commands to access your device via a network. -
Page 100: General
Game Mode Samsung product remote control. The Anynet+ system can be used only with Samsung devices that have the Anynet+ feature. To be sure your Samsung device has this feature, check if there is an Anynet+ logo on it. Empty Storage •... - Page 101 Troubleshooting for Anynet+ Problem Possible Solution • Check if the device is an Anynet+ device. The Anynet+ system supports Anynet+ devices only. • Check if the Anynet+ device power cord is properly connected. • Check the Anynet+ device’s Video/Audio/HDMI cable connections. •...
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Page 102: Hdmi Hot Plug
" You can download a custom logo into the product from an external USB device. " The file name of the custom logo you want to download must be saved as “samsung” in all small letters. " When there are multiple numbers of external USB connections, the product will attempt to download the custom logo from the last device that has been connected to the product. -
Page 103: Game Mode
Game Mode General When connecting to a game console such as PlayStation™ or Xbox™, you can enjoy a more realistic gaming Smart Security experience by selecting game mode. • Anynet+ (HDMI-CEC) " If you connect other external devices while Game Mode is on, the screen may not be in good condition. -
Page 104: Support
Chapter 11 Support Software Update Contact Samsung MENU m → Support → Software Update → ENTER E MENU m → Support → Contact Samsung → ENTER E Software Update menu lets you upgrade your product software to the latest version. -
Page 105: Troubleshooting Guide
Chapter 12 Troubleshooting Guide Requirements Before Contacting Samsung Customer Service Centre Testing the Product " Before calling Samsung Customer Service Centre, test your product Check if your product is operating normally by using the product test function. as follows. If the problem persists, If the screen remains blank while the power indicator blinks even when the product is correctly connected to a PC, perform product testing. -
Page 106: Check The Followings
Check the followings. Installation issue (PC mode) The screen keeps switching on and off. Check that the cable between the product and the PC is connected correctly. The blank spaces found on the screen have nothing to do with the product. Blank spaces on the screen are caused by the PC or graphics card. - Page 107 Screen issue The screen appears unstable and shaky. Check that the resolution and frequency of the PC and graphics card are set within a range compatible with the product. Then, change the screen settings if required by referring to 'Preset There are shadows or ghost images left on the screen.
- Page 108 Check the cable connections. I see red, green, and blue. This issue may happen when the panel of the product is defective. Contact a Samsung Service Centre to resolve the issue. The screen may freeze when a resolution other than the recommended resolution is used or The display looks unstable and then freezes.
- Page 109 Sound issue If an HDMI cable or a DP cable is connected, check the audio output settings on the PC. Go to Sound and change Sound Output to Internal. If a source device is used • Make sure the audio cable is properly connected to the audio input port on the product. •...
- Page 110 Source device issue A beeping sound is heard when my PC is booting. If a beeping sound is heard when your PC is booting, have your PC serviced. Other issue The product smells like plastic. The plastic smell is normal and disappears over time. The monitor appears tilted.
- Page 111 Other issue To use several external devices compatible with the HDMI-CEC feature that are connected to the HDMI IN ports on the product, turn off the HDMI-CEC features on all the external devices. External devices include Blu-ray and DVD players. HDMI-CEC does not work.
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Page 112: Q & A
Q & A Question Answer " Refer to the user manual for your PC or graphics card for further Set the frequency on your graphics card. instructions on adjustment. • Windows 7: Go to Control Panel → Appearance and Personalization → Display → Adjust resolution →... -
Page 113: Specifications
Chapter 13 Specifications General Model Name QB43N / QM43N QB49N / QM49N QB55N / QM55N Size 43 CLASS (42.5 inches / 107.9 cm) 49 CLASS (48.5 inches / 123.2 cm) 55 CLASS (54.6 inches / 138.7 cm) Panel 941.184 mm (H) x 529.416 mm (V) 1073.78 mm (H) x 604.0 mm (V) - Page 114 " This is a class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures. " For detailed device specifications, visit the Samsung Electronics website.
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Page 115: Preset Timing Modes
" Horizontal Frequency Model Name QB43N / QB49N / QB55N / QB65N / QB75N QM43N / QM49N / QM55N / QM65N / QM75N The time required to scan a single 30 - 81 kHz (DVI), 30 - 90 kHz (HDMI), 30 - 134 kHz... - Page 116 Horizontal Vertical Horizontal Vertical Pixel Clock Sync Polarity Pixel Clock Sync Polarity Frequency Frequency Frequency Frequency Resolution Resolution (MHz) (H/V) (MHz) (H/V) (kHz) (Hz) (kHz) (Hz) IBM, 640 x 480 31.469 59.940 25.175 VESA, 1440 x 900 55.935 59.887 106.500 IBM, 720 x 400 31.469 70.087...
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Page 117: Appendix
External impact or drop. " When the service is requested, in spite of in warranty, we may charge you for a visit from a • Use of supplies or separatly sold product unspecified by Samsung. service technician in the following cases. •... -
Page 118: Prevention Of Afterimage Burn-In
20:30 20:30 Such a voltage difference between electrodes increases with time and makes the liquid crystals SAMSUNG SAMSUNG thinner. When this occurs, a previous image can remain on the screen when the pattern changes. 21:10... -
Page 119: Licence
YOUR USE OF THIS PRODUCT IN CONNECTION WITH HEVC ENCODED CONTENT IS DEEMED ACCEPTANCE OF THE LIMITED AUTHORITY TO USE AS NOTED ABOVE. For information on the Open Source Licence Notice, contact the Samsung Customer Centre or send email to oss.request@samsung.com.