Return Goods Policy - BRASSELER USA BSP MAX II Instructions For Use Manual

Return Goods Policy

If product needs to be returned, the following applies:
Consumable/Disposable Product:
Any unused consumable/disposable product may be returned for credit within ninety (90) days of invoice
date if it qualifies for resale (unopened and unmarked package). Products may be subject to a restocking
fee. Credit will not be issued for products that do not qualify for resale.
Capital Equipment:
Any unused capital equipment may be returned for credit within thirty (30) days of invoice date if it qualifies
for resale (unopened and unmarked package). Products may be subject to a restocking fee. Credit will not
be issued for products that do not qualify for resale.
Packaging and Shipping:
Returned items should be packaged in original packaging. Credit will not be issued for items damaged in
return shipment due to packaging inadequacy.
Note: It is unlawful to ship contaminated non-sterilized products.
Contact a Customer Service Representative at Brasseler USA® Surgical Power & Accessories at 800-535-6638
to obtain a "Return Merchandise Authorization" (RMA) number.
Please include the following information with the returned product(s):
• Catalog number, serial number and lot number (if applicable) of device.
• Return Merchandise Authorization (RMA) number noted with the return.
• Original invoice number or copy of original invoice.
• Original invoice date.
• Customer name, address and account number.
• Itemized packing list.
• Brief statement describing reason for product return.
Return to:
Brasseler U.S.A. Medical, LLC
4837 McGrath Street
Ventura, CA 93003
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