Conair EP2 series User Manual page 43

We're Here to Help
Conair has made the largest investment in customer support in the plastics industry. Our service experts are available to
help with any problem you might have installing and operating your equipment. Your Conair sales representative also can
help analyze the nature of your problem, assuring that it did not result from misapplication or improper use.
How to Contact Customer Service
To contact Customer Service personnel, call:
NOTE: Normal operating hours are 8:00 am - 5:00 pm (EST). After hours emergency
service is available at the same phone number.
From outside the United States, call: 814-437-6861
You can commission Conair service personnel to provide on-site service by contacting the Customer Service Department.
Standard rates include an on-site hourly rate, with a one-day minimum plus expenses.
Before You Call...
If you do have a problem, please complete the following checklist before calling Conair:
 Make sure you have all model, control type from the serial tag, and parts list numbers for your particular equipment.
Service personnel will need this information to assist you.
Make sure power is supplied to the equipment.
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 Make sure that all connectors and wires within and between control systems and related components have been
installed correctly.
Check the troubleshooting guide of this manual for a solution.
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 Thoroughly examine the instruction manual(s) for associated equipment, especially controls. Each manual may have
its own troubleshooting guide to help you.
Check that the equipment has been operated as described in this manual.
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Check accompanying schematic drawings for information on special considerations.
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