Transfer Actions - Vidicode Anuncio PRI Manual

3.2 Transfer Actions

There are three types of transfer actions:
1. Direct Connect 1. Direct Connect 1. Direct Connect 1. Direct Connect
The message is played and in the mean time the Announcer dials the
number. The message stops as soon as the call is taken. If the message
ends before the call is taken, the phone alerting/ringing tone is heard.
2. Notification 2. Notification
2. Notification 2. Notification
The message is played, and after it ends, the Announcer dials the
number. The caller must listen to the whole message before he/she is
connected.
3. Call Queue 3. Call Queue
3. Call Queue 3. Call Queue
The message is played and after that, the caller is placed in the call
queue. There are two queue modes, depending on the "Phones in
Queue" setting:
0 - Auto mode: The announcer dials the PBX every 3 seconds. The PBX
must return 'busy' if all phones behind this number are occupied.
1-30 - Represents the number of available telephones (users) behind the
queue number. The announcer itself keeps track of the busy lines and
only dials the PBX after a phone is/becomes free.
During waiting the Announcer uses System Messages 050 till 071 and the
On Hold Beeps. It is also possible to use music-on-hold. Create and
Upload the Music on Hold System Message and in this form select the
checkbox use music on hold. See also Chapter 8.2.1
More then one queue is possible: The original called phone number will
distinguish between them. If no type is defined for a transfer action, it
will act as Direct Connect. All transfer actions can change the phone
number. That optional number is then used to dial the PBX. If no
number is entered then the original called number from the incoming
call is used.
For each transfer action a Busy and/or No Answer action number can be
entered. If the dialed number is busy or doesn't answer for some time,
the Announcer can take back the call and jump to another action
number. The No Answer Timeout can be changed in the normal
installation menu.
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