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Vidicode Anuncio PRI Manual

Voice server
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Voice Server Anuncio
Voice Server Anuncio
Voice Server Anuncio
Voice Server Anuncio
for ISDN II & PRI
for ISDN II & PRI
for ISDN II & PRI
for ISDN II & PRI
Manual
Manual
Manual
Manual
VC2007
V2.1 1 1 1
V2.
V2.
V2.

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  • Page 1 Voice Server Anuncio Voice Server Anuncio Voice Server Anuncio Voice Server Anuncio for ISDN II & PRI for ISDN II & PRI for ISDN II & PRI for ISDN II & PRI Manual Manual Manual Manual V2.1 1 1 1 VC2007...
  • Page 2 Manual Voice Server Anuncio © 2009-2014 Vidicode®...
  • Page 3 The key will always exit the current operation. When editing text they function as explained in the table of the alpha-numerical functions below. Manual Voice Server Anuncio © 2009-2014 Vidicode®...
  • Page 4 Function- - - - keys desktop model Function keys desktop model Function Function keys desktop model keys desktop model Function keys 19” model Function keys 19” model Function keys 19” model Function keys 19” model Manual Voice Server Anuncio © 2009-2014 Vidicode®...
  • Page 5 Alfa- - - - numerical functions Alfa numerical functions Alfa Alfa numerical functions numerical functions Manual Voice Server Anuncio © 2009-2014 Vidicode®...
  • Page 6 Keep the Voice Server away from excessive dust and dirt. Do not use aggressive chemicals, cleaning solvents or strong detergents to clean the Voice Server. Manual Voice Server Anuncio © 2009-2014 Vidicode®...

  • Page 7: Table Of Contents

    Soft keys ................29 4.1.3 Frequently used key indicators ..........30 4.1.4 Save Changes ................30 ISDN procedures..............30 System configuration............ 32 Opening the System menu..........32 Call Statistics............... 32 Answering time..............32 No Answer Timeout ............33 Manual Voice Server Anuncio © 2009-2014 Vidicode®...
  • Page 8 Transfer messages ............54 Direct Connect and Notification messages ...... 54 Call Queue Transfer Messages.......... 56 8.2.1 Introduction to Call Queues ..........56 8.2.2 Configuration of the Call Queue..........58 8.2.3 More about Call Queues ............60 Manual Voice Server Anuncio © 2009-2014 Vidicode®...
  • Page 9 11.3 Call Statistics when the Voice Server is in service ..67 11.4 VC Reports software............67 11.4.1 Introduction to the report software ........68 11.4.2 Filtering and searching............68 11.4.3 Statistics ................69 Index................. 72 Manual Voice Server Anuncio © 2009-2014 Vidicode®...

  • Page 10: Introduction

    When a call is transferred this can be announced with a spoken message. When stations are busy the Voice Server can create a queue of callers waiting to be served. The caller will be informed about Manual Voice Server Anuncio © 2009-2014 Vidicode®...

  • Page 11: Call Statistics

    Because of pass through mode the Anuncio is equipped with loop- through relays to prevent disrupting telephone communication in case of a power failure or another malfunction. The loop-through relays then Manual Voice Server Anuncio © 2009-2014 Vidicode®...
  • Page 12 Manual Voice Server Anuncio © 2009-2014 Vidicode®...

  • Page 13: Installation

    2 or 4 ISDN cable with two RJ45 connectors (2 meter) 2 or 4 ISDN cable with two RJ45 connectors (30 centimetres) 2 or 4 ISDN T-adapters Brackets with screws for rack mount Headset This manual Manual Voice Server Anuncio © 2009-2014 Vidicode®...

  • Page 14: Connecting The Power Supply

    In some countries (Switzerland, Australia) no mains cable is supplied because it is not available in the country of manufacture (The Netherlands). Any standard computer mains cable will do. Manual Voice Server Anuncio © 2009-2014 Vidicode®...

  • Page 15: Connecting The Isdn Lines

    Voice Server Anuncio desktop model Voice Server Anuncio desktop model Voice Server Anuncio desktop model Menu keys Display Function keys Speaker Alfa-Numerical keys CryptoCard reader (not used) CD Drive (unavailable) Recorder keys Speakerphone key Volume adjustment Manual Voice Server Anuncio © 2009-2014 Vidicode®...
  • Page 16 Voice Server Anuncio Desktop model ISDN II Connections Voice Server Anuncio Desktop model ISDN II Connections Power Loudspeaker Microphone RS232 serial connection Ethernet/LAN ISDN BRI 4 ISDN BRI 3 ISDN BRI 2 ISDN BRI 1 Manual Voice Server Anuncio © 2009-2014 Vidicode®...
  • Page 17 Voice Server Anuncio PRI 19”model CD-drive (unavailable) Internal loudspeaker Menu keys Display Function keys Alfa-Numerical / Recorder keys Loudspeaker Microphone RS232 serial connection 10. Ethernet/LAN 11. ISDN PRI Out 12. ISDN PRI In Manual Voice Server Anuncio © 2009-2014 Vidicode®...

  • Page 18: Connecting To Basic Rate Isdn

    Connect the port of the splitter labelled TE with the NT1 box. Make the same connections for the ports ISDN 2, 3 and 4. The figure is an example of a possible setup of the Voice Server BRI. Manual Voice Server Anuncio © 2009-2014 Vidicode®...
  • Page 19 Connections ISDN II Connections ISDN II desktop model desktop model Connections ISDN II– – – – 19” model Connections ISDN II 19” model Connections ISDN II Connections ISDN II 19” model 19” model Manual Voice Server Anuncio © 2009-2014 Vidicode®...

  • Page 20: Connecting To E1 Primary Rate Isdn

    Voice Server PRI to the wall socket. The existing cable can be used to connect the Voice Server PRI to the PBX as is shown in the figure below. Connections Anuncio PRI Connections Anuncio PRI – – – – 19” model Connections Anuncio PRI Connections Anuncio PRI 19”...

  • Page 21: Connect The Network

    ISDN standard. If there is a problem, nothing will be damaged but you may need assistance from your dealer to provide the correct cable. Manual Voice Server Anuncio © 2009-2014 Vidicode®...

  • Page 22: Voice Server Configuration Software

    Please read Chapter 7.1 for detailed information on the Attendant list. The Attendant List is a list of phone numbers that are handled by the Announcer, each entry in the Attendant List has 2 fields, a phone Manual Voice Server Anuncio © 2009-2014 Vidicode®...

  • Page 23: Time Table

    Time table files contain the answering schedule of an attendant number. You can create a repeating schedule for weekdays. With Exception dates you can create a schedule for a particular date or period Manual Voice Server Anuncio © 2009-2014 Vidicode®...
  • Page 24 Creating a Time Table for an exception date or period Creating a Time Creating a Time Table for an exception date or period Table for an exception date or period Table for an exception date or period Manual Voice Server Anuncio © 2009-2014 Vidicode®...
  • Page 25 Edit a Time Edit a Time Table Table Table Step 1 - Select the period you want to edit Step 2 - Change the start time of the period Step 3 - Save the data Manual Voice Server Anuncio © 2009-2014 Vidicode®...

  • Page 26: Transfer Actions

    If the dialed number is busy or doesn't answer for some time, the Announcer can take back the call and jump to another action number. The No Answer Timeout can be changed in the normal installation menu. Manual Voice Server Anuncio © 2009-2014 Vidicode®...

  • Page 27: System Messages

    040 = Special Notification Message that can be included in recorded calls. 042 = Answering Machine Beep 043 = On Hold Beeps used in the Call Queue 044 = Phone Alerting Tone Manual Voice Server Anuncio © 2009-2014 Vidicode®...
  • Page 28 If not existing then the system looks for file MUSIC.WAV. If that doesn't exits then the normal on-hold-beeps are used. Import Recording Import Recording Import Recording Import Recording Use this option to import a recording from an existing .WAV file. Manual Voice Server Anuncio © 2009-2014 Vidicode®...

  • Page 29: Getting Started On Configuration

    The operation of the menu keys is determined by the text in the display right above the corresponding key. Throughout the manual figures representing the display are used to show the required action corresponding to the described feature. Manual Voice Server Anuncio © 2009-2014 Vidicode®...

  • Page 30: Frequently Used Key Indicators

    PBX will only answer calls that it was told to answer. Normally the PBX will only answer calls with MSN numbers you received from your network provider. When you have a Voice Server you do not have to pay Manual Voice Server Anuncio © 2009-2014 Vidicode®...
  • Page 31 MSN number. When configuring the Anuncio the subscriber number will be sufficient, because the Voice Server only used the last 5 digits. Manual Voice Server Anuncio © 2009-2014 Vidicode®...

  • Page 32: System Configuration

    Answering Time: 0.2s NEXT - CHANGE + STOP • Press + + + + or - - - - to increase or decrease the Answering Time by 0.1 second. Manual Voice Server Anuncio © 2009-2014 Vidicode®...

  • Page 33: No Answer Timeout

    Configure the number of lines the Anuncio acts on. This can be 2, 4, 6 or 8. If you use port 1 only, it must be set to 2, if you use port 1 and to 2, it must be set to 4, etc, up to 8. Manual Voice Server Anuncio © 2009-2014 Vidicode®...

  • Page 34: Protect The Voice Server With A Password

    NEXT to continue in the menu with the Clock setting (§ 5.9) If the Password has been set you will be prompted for the password before entering the menus and before playback of recordings. Manual Voice Server Anuncio © 2009-2014 Vidicode®...

  • Page 35: Remove Password Protection

    • Press NEXT NEXT to continue in the menu with the Language Language setting or NEXT NEXT Language Language press STOP STOP to exit the configuration configuration menu. STOP STOP configuration configuration Manual Voice Server Anuncio © 2009-2014 Vidicode®...

  • Page 36: Set The Language

    There is only a small difference between the language settings English and American. Normally the date format is displayed according to the European style convention (dd-mm-yy). When American is selected this will become (mm-dd-yy). Manual Voice Server Anuncio © 2009-2014 Vidicode®...

  • Page 37: Configuration Of The Ethernet Interface

    6.1 Network active To begin the network configuration on the desktop model: • Press the function key to enter the network settings. On the 19” model: • Press • Press LAN The display will show: Manual Voice Server Anuncio © 2009-2014 Vidicode®...

  • Page 38: Ftp Active

    • Press STORE STORE to save the FTP user name. STORE STORE • Press NEXT NEXT to move on to the next menu item. NEXT NEXT Manual Voice Server Anuncio © 2009-2014 Vidicode®...

  • Page 39: Ftp Password

    Use the numerical keys to enter the FTP server port number. • Press STORE STORE STORE to save the FTP server port number. STORE • Press NEXT NEXT NEXT to move on to the next menu item. NEXT Manual Voice Server Anuncio © 2009-2014 Vidicode®...

  • Page 40: Dhcp Server

    CHANGE to enter the IP address CHANGE CHANGE IP addr: »00.000.000.000 STORE CANCEL Use the numerical keys to enter the IP address. • Press STORE STORE STORE STORE to save the IP address. Manual Voice Server Anuncio © 2009-2014 Vidicode®...

  • Page 41: Ip Subnet Mask

    The Gateway is used if access from outside the network is required. If so the Gateway and the IP subnet mask must be entered. Gateway: 0.0.0.0 NEXT CHANGE STOP • Press CHANGE CHANGE to enter the Gateway address. CHANGE CHANGE Gateway: »00.000.000.000 STORE CANCEL Manual Voice Server Anuncio © 2009-2014 Vidicode®...

  • Page 42: Ip Name

    6.11 E-mail Status reports and malfunctions can be e-mailed to this E-mail address. E-mail: john@vididcode.com NEXT CHANGE STOP • Press CHANGE CHANGE CHANGE CHANGE to enter an E-mail address. E-mail: » STORE CANCEL Manual Voice Server Anuncio © 2009-2014 Vidicode®...

  • Page 43: Reply Address

    In case of an SMTP server outside the network both the Gateway Gateway and the Subnet Mask Gateway Gateway Subnet Mask Subnet Mask has to be set later on. Subnet Mask SMTP serv: 0.0.0.0 NEXT CHANGE STOP Manual Voice Server Anuncio © 2009-2014 Vidicode®...

  • Page 44: Smtp-Server Port

    NEXT to move on to the next menu item. 6.15 Domain name When the SMTP server is outside the network the domain name of this server is required. Contact your provider for more information. Manual Voice Server Anuncio © 2009-2014 Vidicode®...

  • Page 45: Dns Server

    Use the numerical keys to enter the DNS server. • Press STORE STORE to save the DNS server. STORE STORE • Press NEXT NEXT to move on to the next menu item. NEXT NEXT Manual Voice Server Anuncio © 2009-2014 Vidicode®...

  • Page 46: Ntp Server

    CHANGE to change the NTP server port number. NTP port: » CANCEL Use the numerical keys to enter the NTP port number. • Press STORE STORE to save the FTP server port number. STORE STORE Manual Voice Server Anuncio © 2009-2014 Vidicode®...

  • Page 47: Gmt Correction

    TelNet active: NEXT CHANGE STOP • Press CHANGE CHANGE to enable TelNet. CHANGE CHANGE TelNet active: NEXT CHANGE STOP • Press NEXT NEXT to move on to the next menu item. NEXT NEXT Manual Voice Server Anuncio © 2009-2014 Vidicode®...

  • Page 48: Service Timer

    RTR Call Monitor software. Monitor pwd: 0000 CHANGE STOP • Press CHANGE CHANGE to enter a password CHANGE CHANGE • Press STOP STOP to exit the network configuration. STOP STOP Manual Voice Server Anuncio © 2009-2014 Vidicode®...

  • Page 49: The Attendant List

    Day and night service must be set manually, every day. It is possible to have different schedules for day service and night service. That means, that there are 4 possibilities: • DAY service Manual Voice Server Anuncio © 2009-2014 Vidicode®...
  • Page 50 CLEAR BACK Timetable for 123456 Monday 13:45=? >> CLEAR BACK Pressing DAY DAY repeatedly will rotate the days of the week and the exception dates. A new exception date can be recognised by: Manual Voice Server Anuncio © 2009-2014 Vidicode®...

  • Page 51: More About The Attendant List

    The message number can include an audio file but must at least have an action to be taken. First Playback of the Audio file starts, then the action is taken. In some cases the action is "held" until the playback of the audio file has finished Manual Voice Server Anuncio © 2009-2014 Vidicode®...
  • Page 52 The lists are processed from top to bottom allowing exceptions to wildcards to be placed higher in the list. For a called Manual Voice Server Anuncio © 2009-2014 Vidicode®...
  • Page 53 The called number will then only be the subscriber number. Including any part of the area code in the numbers entered in the Attendant list will prevent matching. Manual Voice Server Anuncio © 2009-2014 Vidicode®...

  • Page 54: Transfer Messages

    Message Message key and you will see: Announcements & Transfers (press PLAY or REC) NEXT [400] CHANGE STOP Type: notification • Type a number from 400 to 699 e.g. 425. You will see Manual Voice Server Anuncio © 2009-2014 Vidicode®...
  • Page 55 Notification. The number can also be left as it is by default; unchanged. Then the Voice Server will connect to the number that was originally called. Next you must define what you want to happen if the extension is busy or does not answer. Manual Voice Server Anuncio © 2009-2014 Vidicode®...

  • Page 56: Call Queue Transfer Messages

    When the extensions are busy, the transfer message must point to a Queue message (e.g 406). Callers placed in the queue will hear the transfer message e.g.: Manual Voice Server Anuncio © 2009-2014 Vidicode®...
  • Page 57 Server does not know it, System 1 will behave just like System 2. If the number of extensions increases without the Voice Server knowing, the extra extensions will not receive calls. Therefore we recommend that you use System 2. Manual Voice Server Anuncio © 2009-2014 Vidicode®...

  • Page 58: Configuration Of The Call Queue

    • Press NUMBER NUMBER NUMBER NUMBER Type: Call Queue << >> CANCEL • Alter the message type of Call Queue with << << and >>. >>. << << >>. >>. • Press OK Manual Voice Server Anuncio © 2009-2014 Vidicode®...
  • Page 59 Busy/No Answer: <Off> [450] CANCEL Callers in the queue will remain in the queue. Even when the extensions are chosen by rotating through other Transfer pages. Manual Voice Server Anuncio © 2009-2014 Vidicode®...

  • Page 60: More About Call Queues

    System messages 050 to 071 The appropriate position in the present queue audio file is played when joining the queue followed by the System message 080 is specified audio file System Message 080. Manual Voice Server Anuncio © 2009-2014 Vidicode®...
  • Page 61 If the dialled number is busy or doesn't answer before the “No Answer Timeout” time, the Anuncio can take back the call and jump to another message number. The No Answer Timeout is changed in the Anuncio’s system menu. Manual Voice Server Anuncio © 2009-2014 Vidicode®...
  • Page 62 A common queue message number is possible by specifying a queue number as the phone number. The queue number must be prefixed with a "#" ("#1" defines queue 1) and the number passed to the PBX is the originally called number. Manual Voice Server Anuncio © 2009-2014 Vidicode®...

  • Page 63: System Messages

    MUSIC.WAV MUSIC.WAV. The specified message is played instead MUSIC.WAV MUSIC.WAV off queue position messages 050-070. They should be long enough for the maximum time a caller will be held in the queue. Manual Voice Server Anuncio © 2009-2014 Vidicode®...
  • Page 64 System Messages 80 to 99 are also optional and used only in a Call Queue. The user provides these messages and copies them to the VS using FTP. As with all cases of “broadcasting” music the user is responsible for the appropriate license: Manual Voice Server Anuncio © 2009-2014 Vidicode®...

  • Page 65: Acknowledgements

    Voice Server. Vidicode is not a source of official interpretation of laws of any country or state and shall not be construed as a source for making decisions.

  • Page 66: Appendix A Call Statistics

    It might be argued that call statistics are not that important in the given example, because the employees involved will be aware of the situation. Still the statistics form strong support for the solution because they provide accurate and unbiased information. Manual Voice Server Anuncio © 2009-2014 Vidicode®...

  • Page 67: The Example Of Many Unanswered Calls

    11.4 VC Reports software Vidicode provides an application (VC Report ) with which Call Statistics can be graphically displayed. The software can be found on the installation CD. Locate the software Utils\vcReportInstall.exe.

  • Page 68: Introduction To The Report Software

    11.4.1 Introduction to the report software This software can be used to retrieve call statistics from Vidicode Voice Servers. At the first startup, the following screen is displayed: Fill in the name, IP-address, FTP username and password, and click OK.

  • Page 69: Statistics

    The clear filter button resets the filter. This has the effect that all calls will be included, after clicking on OK. 11.4.3 Statistics There are three ways to view the statistics: Grid Grid Grid Grid Manual Voice Server Anuncio © 2009-2014 Vidicode®...
  • Page 70 Chart Chart Chart Chart Manual Voice Server Anuncio © 2009-2014 Vidicode®...
  • Page 71 Report t t t Repor Repor Repor Manual Voice Server Anuncio © 2009-2014 Vidicode®...

  • Page 72: Index

    Domain Name Server, 45 MSN numbers, 30 Multipoint, 33 E E E E N N N N E-mail address Fax Server, 42, 43 Network Ethernet interface, 11, 37 FTP, 38 gateway, 41 IP address, 40 Manual Voice Server Anuncio © 2009-2014 Vidicode®...
  • Page 73 TelNet, 47 remove, 35 Total lines, 33 Point to Multipoint, 33 transfer messages, 54 Point-to-point, 33 Power supply, 14 U U U U R R R R User interface, 29 Recorder settings, 32 Manual Voice Server Anuncio © 2009-2014 Vidicode®...

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