Polycom VVX 501 Quick Start Manual page 2

THE PHONE
Your Extension
Touch Screen
Speaker
Dial Pad
Handset
Volume Key
THE BASICS
GET TO KNOW YOUR PHONE
In Idle state, your touchscreen will display your
extension and the soft keys. The Home screen is
displayed when you press the Home key. From here,
you can initiate new calls and access your messages,
directories, settings and applications.
ANSWER A CALL
To answer a call, simply pick up the handset or press
the Answer soft key, or .
PLACE A CALL
To place a call, simply pick up the handset or press the
New Call soft key, or . Then dial the number.
OTHER WAYS TO PLACE A CALL
To dial a recently placed call:
• Access the Recent Calls list
• From the Idle screen, press your extension or the
Callers soft key. The Recent Calls list will appear.
• From the Home screen, tap Directories, then press
Recent Calls.
SET UP VOICEMAIL
• Initiate a call.
• Press . (You may also dial *98 or your extension.)
Message Indicator
• At prompt, enter in a unique pass code, then press #.
• Re-enter your pass code, then press #.
Home Key
• Follow instructions to record your name.
• Follow prompts to:
• Access voicemail box
Headset Key
• Access greetings menu
• Change call forwarding options
Speakerphone Key
• Make a call
• Change pass code
Mute Key
• Exit voice portal
RETRIEVE VOICEMAIL MESSAGES
Microphone
A red "message waiting" indicator light notifies you
when you have a new voicemail message. If you have
more than one message, the count will be displayed near
the message icon.
• To check your voicemail, initiate a call and press
(You may also dial *98 or your extension.)
• Enter your voicemail pass code, then press #.
(If you forgot your pass code, please contact your
system administrator.)
• Follow the audio prompts.
HOLD AND RESUME A CALL
• To hold, press the
• To resume, press the
MAKE A THREE-WAY CALL
After first call is connected:
• Press the
The active call will be placed on hold.
• Dial the new party.
• When call connects, press the
• Note: You may drop off a three-way call, and the other
two parties will remain connected. (This is also an
effective method of transferring a call.)
DO NOT DISTURB
• To enable Do Not Disturb, press the
• To disable, press the
OTHER FEATURES
Hold soft key.
Resume soft key.
More soft key, then the Confrnc soft key.
Confrnc soft key again.
DND soft key.
DND soft key again.
TRANSFER A CALL
After the first call is connected, press the
(The active call will be placed on hold.)
• To transfer the call unannounced:
• Press Blind in the upper right-hand corner.
• Dial the number or extension.
• The call will transfer automatically.
• To announce the transfer:
• Dial the number or extension.
• When the second party answers, announce the
transfer.
• Press the Transfer soft key again to complete.
• To transfer the call directly to another user's voicemail:
• Press the Transfer soft key.
• Press the Blind soft key followed by #.
• Dial the extension, followed by #.
• A confirmation will announce the transfer is complete.
CALL FORWARDING
.
• Press .
• Tap the Forward icon. Tap your choice:
1. Call Forwarding Always
2. Call Forwarding No Answer
3. Call Forwarding Busy
• Enter destination number and press the
• To disable, follow same steps and press the
soft key.
SHORTCUTS
• Pick up handset and dial:
*72 = Call Forwarding Always
*90 = Call Forwarding Busy
*92 = Call Forwarding No Answer
• Enter destination number, then press #.
• To deactivate, dial:
*73 = Call Forwarding Always
*91 = Call Forwarding Busy
*93 = Call Forwarding No Answer
PAGE
• Press Page, and talk.
INTERCOM
• Dial the extension.
Transfer soft key.
Enable soft key.
Disable