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TP-Link Cloud Service
TP-Link Cloud service provides a better way to manage your cloud devices.
For example:
Remote Management
Easily manage your home network when you are out and
about via the Tether app on your smartphone or tablet.
Timely Upgrade Notifications
Keep informed of the latest firmware updates, ensuring
that your router stays at its best.
One for All
Manage multiple TP-Link Cloud devices, all from a single
TP-Link ID.
You can set up and enjoy cloud functions via the Tether app or through the
web management page at http://tplinkmodem.net.
To learn more about TP-Link Cloud service and other useful features
supported by the modem router (including Guest Network, Parental
Controls, Access Control and more), please refer to the User Guide at
www.tp-link.com.
FAQ
(Frequently Asked Questions)
Q1. What should I do if I cannot access the web management page?
A1. If the computer is set to a static IP address, change its settings to obtain an IP address
automatically.
A2. Make sure http://tplinkmodem.net or http://192.168.1.1 is correctly entered in the web
browser.
A3. Use another web browser and try again.
A4. Reboot your modem router and try again.
A5. Disable then enable the network adapter in use.
Q2. What should I do if the DSL LED
does not turn solid on?
A1. Check your cables and make sure they are all plugged in correctly, including the
telephone lines and power adapter.
A2. Restore your modem router to its factory default settings.
A3. Remove the DSL splitter, directly connect the modem router to the phone jack and
follow this guide to reconfigure the modem router.
A4. Contact your ISP (internet service provider) to check the status of your DSL line.
A5. If the problem persists, contact our Technical Support.
Features
Ethernet WAN Connection
Connect an Ethernet cable (RJ45) from your fiber or cable modem to the
LAN4/WAN port of the modem router to use it as a wireless router. Refer to
the User Guide for wireless router configuration.
3G/4G Connectivity
Connect a 3G/4G USB mobile broadband modem to the router's USB port
to get wireless internet access through 3G/4G mobile networks. The USB
dongle can be configured as the primary internet connection, or as a
backup to enhance network reliability. Refer to the User Guide for
instructions.
USB Features
The USB port can be used for printer, file and media sharing, both locally
over your home network and remotely over the internet using the router's
built-in FTP server capability.
USB Sharing Ports
Remote Access
Local Storage
Media Sharing
via FTP Server
Sharing
To learn more about the USB features, visit
http://tp-link.com/app/usb or scan the QR code.
Q3. What should I do if I cannot access the internet?
A1. Make sure all telephone and Ethernet cables are correctly and securely connected to the
modem router.
A2. Try to log in to the web management page of the modem router using the default address
at http://tplinkmodem.net or http://192.168.1.1. If you cannot, change your computer
settings to obtain an IP address automatically from the modem router. If you can, try the
steps below.
A3. Consult your ISP (internet service provider) and make sure that the VPI/VCI (or VLAN ID),
Connection Type, account username and password are all correct. If they are not, please
replace them with the correct settings and try again.
A4. Restore the modem router to its factory default settings and reconfigure it by following the
instructions in this guide.
A5. Please contact our Technical Support if the problem persists.
Q4. What should I do if I forget my password?
For the web management page:
A1. If you are using a TP-Link ID to log in, click Forgot password on the login page and then
follow the instructions to reset it.
LED Indicators
LED
Status
Indication
On
System initialization is complete.
Flashing
The system is initializing or the firmware is being upgraded.
Power
Do not disconnect or power off the modem router.
Off
Power is off.
On
DSL synchronization is complete.
DSL
Flashing
DSL synchronization is in progress.
Off
DSL synchronization failed.
White
Internet service is available.
Orange
Internet connection is correct but internet service is
Internet
unavailable.
Off
Internet connection is incorrect, DSL synchronization
failed, or the modem router is operating in Bridge mode.
Wireless
On
The 2.4GHz wireless radio band is enabled.
2.4GHz
Off
The 2.4GHz wireless radio band is disabled.
Wireless
On
The 5GHz wireless radio band is enabled.
5GHz
Off
The 5GHz wireless radio band is disabled.
On
At least one LAN port is connected.
LAN
Off
No LAN port is connected.
On
The USB device is ready to use.
USB
Flashing
A new USB device is being identified.
Off
No USB device is plugged into the USB port.
Printer Sharing
On/Off
Turns On when a WPS synchronization is established and
automatically turns Off about five minutes later.
WPS
Slow Flashing
A wireless device is trying to connect to the network via
WPS. This process may take up to 2 minutes.
Note: You can turn the LEDs on or off by pressing the LED On/Off button.
A2. Alternatively, restore the modem router to its factory default settings and then set a
new password.
For the Wi-Fi network:
A1. The default Wi-Fi Password/PIN can be found on the Information Card that came in your
modem's packaging or on the product label at the bottom of the modem router.
A2. If the default wireless password has been changed, log in to the web management
page and go to Basic > Wireless to retrieve or reset your password.
Q5. How do I restore the modem router to its factory default settings?
A1. With the modem router powered on,
press and hold the Reset button on the
rear panel of the modem router for
approximately 10 seconds until all LEDs
turn back on, then release the button.
A2. Log in to the web management page of the modem router. Go to Advanced > System
Tools > Backup & Restore and click Factory Restore. The modem router will restore
and reboot automatically.
Reset Button Press & Hold for 10 Seconds
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