Philips DreamStation BiPAP autoSV User Manual page 9

Performance check device screening tool
Performance Check troubleshooting tool is a self-diagnostic utility built into the therapy device. It allows you
to quickly evaluate a therapy device remotely. If a patient calls indicating that their therapy does not seem to
be operating properly, just direct them to click on Performance Check in the patient's My Provider menu. The
check operates the blower and screens the device for any operation errors. The screen then displays whether
the device passed the check (displays a green check mark) or should be returned for service (displays a red
X). If a modem is installed, Performance Check will automatically upload a troubleshooting dashboard to
the Encore Anywhere patient management software. This dashboard gives you an overview of key device
settings and statistics to help make troubleshooting over the phone easier. If there is not a modem installed
in the therapy device, you can direct the patient to read you the five codes off the Performance Check screen
over the phone. You can decode these codes in EncoreAnywhere, EncorePro or Encore Basic to populate the
troubleshooting dashboard.
Updating software using the SD card
You can update the device software using the SD card. The software update must be done when the therapy
is off.
1. Insert an SD card with the new software version into the device. A pop-up screen appears asking "Would
you like to upgrade software?"
2. Turn the control dial to select Yes and then press the control dial to start the upgrade. The busy icon
appears while the upgrade is in progress. Do not remove power from the device.
3. If the software update is successful, the Change Accepted icon appears on the screen. Removed the SD
card from the device to restart the device and use the new software.
4. If an SD card error is detected, the Change Rejected icon appears . Remove the SD card and reinsert. If
the alert continues to occur, contact Philips Respironics at 1-724-387-4000 or +49 8152 93060 for a new
SD card.
Clearing patient data for multiple users
If you are using the device on multiple users, you must use the Reset Data option, available through the
Device menu, to clear patient data from the device. See Device settings earlier in this document for more
information.
Specifications
See Chapter 6 in the user manual for device specifications.
DreamStation BiPAP autoSV
Provider guide | 7