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Address Verification ( AVS )
Visa and MasterCard offer the Address Verification Service
(AVS) to merchants.This service reduces chargebacks by
allowing merchants to check customers'addresses and/or
ZIP codes against their credit card account numbers while
performing authorizations.
Address verification is usually performed for manuall y
entered sales,mail/phone orders and other transactions in
which the credit card is not present.If your terminal
prompts for AVS address or ZIP code verification,please
follow these steps.
If your terminal prompts AVS Address?
Enter only the first five numeric digits (or up to the first space)
of the customers home address; do not attempt to enter any
alpha characters for street names.
Example: If address is ...
You enter ...
One Main Street
1
123 First Ave.
1 2 3
23 Main St., No. 56
2 3
4567 Main St, Apt. 89
4 5 6 7
34567 Main St., Apt. C-12 3 4 5 6 7
• Press ENTER.
If your terminal prompts for AVS ZIP?
• Enter the customers 5 or 9 digit ZIPcode, press ENTER.
Transaction complete. Sale captured.
• Receipt prints if transaction is approved. Wail till finished.
• Have customer sign receipt and place in cash register drawer.
• Terminal displays transaction response. Press Clear.
If address information was entered, a one-character verification
response code is returned along with the approval code. Please
consult your financial institution for a current list of verification
response codes and information regarding the use of these codes.
A - Address matches, ZIPcodes does not match.
E - Ineligible transaction.
N - Address and ZIPcode do not match.
R - Re-enter, system unavailable.
S - Service not supported.
U - Address information not available.
W - Nine digit ZIPcode matched, address does not match.
X - Exact match of address and nine digit ZIPcode.
Y - Five digit ZIPcode matches, address does not.
E T C - 0 4 8
E-Commerce
E-commerce transactions are those where the cardholder
supplies their credit card information to the merchant over
the Internet.
E-commerce transactions must be properly identified in
the authorization request sent to Visa or MasterCard.If
you accept E-commerce transactions your terminal will
prompt you to identify those transactions.
If your terminal prompts for E-commerce?
• Press 9 for yes, 6 for no.
• If yes is selected and the card is a Visa, the following prompts
will occur:
- 7 = Channel Encrypted
- 8 = Non-Secure
• If the customers order information was entered on a secure
order page press "7". If the customers order information was
delivered via e-mail or another non-secure method, press "8".
NOTE:For additional information or questions regarding
E-commerce transaction requirements,please contact
your financial institution.
Additional Terminal Functions
Void A Credit Transaction.
• Press FOUR key on the terminal.
• Enter item # or press ENTER for the last transaction.
•If correct item is displayed, then press E N T E R .
• Screen will display Void-Press E N T E R, press the E N T E R k e y.
•Terminal will display ENTER to confirm.
• Hit ENTER one more time to void transaction.
NOTE:Debit transactions cannot be edited or voided.
View A Credit Transaction.
• Press BLUE function key, then the ONE key.
•Enter card type, press the E N T E R k e y.
•Enter item # or press E N T E R for the first transaction.
•Hit the E N T E R key to scroll till desired item is displayed.
•Use the * or # keys to scroll through the detail of the transaction.
Terminal Displays:
Item#
Trans Type
Total Amount
001
S
View Terminal Totals.
• Press BLUE function key, then the TWO key.
•Select 1 for Card Totals, or 2 for Operator ID totals.
•If Option 1 Card Totals was chosen the following prompt displays:
- Enter Card Type. Key in card type or press E N T E R.
Terminal Displays:
Trans Type
TT
•If Option 2 Operator ID Totals was chosen the following
prompt displays:
Terminal Displays:
Count
N
Close Batch.
• Press NINE key on the terminal.
• E n t e r A M O U N T. Key the appropriate information, press E N T E R .
• Reporting Y/N? (Press 9 for yes, 6 for no).
• If yes was chosen the terminal will prompt for Print Option.
- Option 1 = Detail Report
- Option 2 = Totals
NOTE:All reports must be printed prior to settlement.
If your terminal is set for AU TO CLOSE, it will automatically
close and print a closing report at the preset time each day.
Reprint a Receipt.
• Press BLUE Function key, then the FIVE key .
•Terminal will display Print Option?
•Press the T H R E E key for reprint.
•Terminal will display Enter Item #.
•Key the appropriate information, then press the E N T E R k e y.
Card Name
Amex:
Diners:
Discover:
VISA/MC:
Customer Support:
$$$$$.cc
Count
Total Amount
S
$$$$$.cc
Operator
Operator Amount
NN
$$$$$.cc
Merchant Number
Phone Number
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