Troubleshooting - 3PLUS Cruz Owner's Manual

11. Troubleshooting

What do I do if the app fails to pair with the watch?
1. Check if your phone network and Bluetooth settings
are turned on.
2. Check if the watch is near your phone. The connection
distance must be within 5 meters.
3. Make sure that the watch is not connected to another
account or smartphone.
4. Make sure your smartphone's OS is using either
Android 5.0 or higher or iOS 8.0 or higher.
What do I do if the app fails to sync my data?
1. Check if your phone network and Bluetooth settings
are turned on. Both the phone network and Bluetooth
must be turned on at the same time for data to sync to
from the watch the app.
2. Check if your watch is near your phone. The
connection distance is within 5 meters.
3. Make sure the watch is paired with your phone and to
the 3PLUS HYBRID App.
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