Troubleshooting - 3PLUS Cruz Owner's Manual

11. Troubleshooting

What do I do if the app fails to pair with the watch?
1. Check if your mobile device's network and Bluetooth
settings are turned on.
2. Check if the watch is near your mobile device. The
connection distance must be within 30 ft.
3. Make sure that the watch is not connected to another
account or mobile device.
4. Make sure your mobile device's OS is using either
Android 5.0 or higher or iOS 8.0 or higher.
What do I do if the app fails to sync my data?
1. Check if your mobile device's network and Bluetooth
settings are turned on. Your mobile device's Bluetooth
must be turned On in order to sync the data the app.
2. Check if your watch is near your mobile device. The
Bluetooth connection distance is within 30 ft. This may
vary depending on the amount of interference between
your mobile device and the Cruz Hybrid watch.
3. Make sure the watch is paired with your mobile device
and to the 3Plus Hybrid App.
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