Technical Support Procedures - Supermicro X10DRT-B+ User Manual

6. To find out if a component is good, swap this component with a new one to
see if the system will work properly. If so, then the old component is bad.
You can also install the component in question in another system. If the new
system works, the component is good and the old system has problems.
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Technical Support Procedures

Before contacting Technical Support, please take the following steps. Also, please
note that as a motherboard manufacturer, Supermicro also sells motherboards
through its channels, so it is best to first check with your distributor or reseller for
troubleshooting services. They should know of any possible problem(s) with the
specific system configuration that was sold to you.
1. Please go through the 'Troubleshooting Procedures' and 'Frequently Asked
Question' (FAQ) sections in this chapter or see the FAQs on our website
(http://www.supermicro.com/) before contacting Technical Support.
2. BIOS upgrades can be downloaded from our website
com).
3. If you still cannot resolve the problem, include the following information when
contacting Supermicro for technical support:
•
Motherboard model and PCB revision number
•
BIOS release date/version (This can be seen on the initial display when your
system first boots up.)
•
System configuration
Chapter 3: Troubleshooting
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(http://www.supermicro.