Warranty / Technical Support - Surecom EP-824DX-FS User Manual

4. Warranty / Technical Support

2-Year Limited Warranty for this switch
Subject to the terms and conditions set forth herein, SURECOM provides this Limited warranty
for its product only to the person or entity that originally purchased the product from SURECOM
or its authorized reseller or distributor.
SURECOM warrants that the hardware portion of the SURECOM products described below will
be free from material defects in workmanship and materials from the date of original retail
purchase of the product, for the period set forth below applicable to the product type ("Warranty
Period"), except as otherwise stated herein.
2-Year Limited Warranty for the Product(s) is defined as follows:
•Hardware (excluding power supplies and fans) Two (2) Year
•Power supplies, fans, and cables are covered by a standard one-year warranty from date of
purchase.
•Spare parts and spare kits Ninety (90) days
•Software portion of the product ("Software") Ninety (90) days
Technical Support
You can find the latest software and user documentation on the SURECOM website.
http://www.surecom.com.tw
You also can contact SURECOM technical support through BBS, E-Mail, or by phone.
SURECOM Tech Support over the phone
886-2-8692-6200
AM 09:00~PM 18:00, Monday~Friday
(GMT +08:00)
SURECOM Tech Support over Web site
http://www.surecom.com.tw/00-support.htm
When contacting technical support, you will need the information below.
•Serial number of the unit
•Model number or product name
•Software type and version number
2D
Specifications are subject to change without notice.
© 2004 by SURECOM Technology Corporation. All rights reserved.
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