Troubleshooting Tips - NETGEAR GS752TPv2 Installation

Smart Control Center Utility
The Smart Control Center Utility runs on Windows-based computers. The utility
is on the resource CD that came with the switch. You can also visit
netgear.com/support/product/SCC to download the utility.
Install the Smart Control Center Utility From the CD
Note: The Smart Control Center Utility requires Adobe Air. If Adobe Air is not
detected during Smart Control Center Utility installation, you are prompted to
allow Adobe Air to be installed.
1. Insert the resource CD into a computer that is on the same network and the
same subnet as the switch.
2. Click the Smart Control Center Utility link and follow the prompts to install
the program.
The utility is installed in the program directory of your computer and a Smart
Control Center icon is placed on your desktop.
Note: If the Resource CD Center does not automatically launch, open
Windows Explorer, locate the CD content, right-click the Autostart file, and
then select Run as Administrator.
3. If prompted, allow Adobe Air to be installed.
Note: For optimal discovery performance, we recommend that you restart your
computer after installing the Smart Control Center Utility.
Configure the Switch With the Smart Control Center
Utility
1. Connect the computer to the network.
The computer that is running the Smart Control Center Utility must be on the
same network (with same broadcast domain) as the switch.
2. Double-click the Smart Control Center icon.
The Smart Control Center displays.
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3. Click the Discover button.
The Smart Control Center Utility finds Smart Managed Switches on the
network and displays each switch's MAC address, IP address, and model
number.
If the utility does not discover your switch, verify that the cable connections
are secure and that the computer's IP address is in the same subnet as the
switch, and click the Discover button.
You might need to temporarily turn off the antivirus program, firewall, or both
on the computer so that the utility can discover the switch.
4. Select the switch that you want to configure.
5. Click the Web Browser Access button.
6. When prompted, enter the password.
The default password is password.
7. Click the Login button.
The System Information page displays.
8. Configure the switch for your network.
For information about switch configuration, see the user manual for your
switch, which you can download from downloadcenter.netgear.com.
9. When you are finished with the configuration, return the computer's antivirus
program and firewall to their usual settings.

Troubleshooting Tips

Here are some tips for correcting simple problems that might occur:
• Be sure to power on your computer and switch in the following sequence:
1. Turn on the switch and wait two minutes.
2. Turn on the computer and connect it to the switch.
• Make sure that the network settings for the computer or device are correct.
You might need to temporarily turn off the antivirus program, firewall, or both
on the computer so that the utility can discover the switch.
• To use the Smart Control Center Utility, you must configure your computer's
security software to allow broadcast UDP packets to go through to the
destination IP address of 255.255.255.255. The Smart Control Center Utility
uses UDP source and destination ports 63323 and 63324.
• Make sure that the Ethernet cables are plugged in correctly. For each PoE
device connected to the switch, the corresponding lower port LED on the
switch lights solid green. (The LEDs are located to the left of the ports.) If the
corresponding lower port LED lights solid amber, a PoE fault occurred.
• Make sure that the PoE Max LED is off. If the PoE Max LED is solid amber,
disconnect one or more PoE devices to prevent PoE oversubscription.
Support
Thank you for purchasing this NETGEAR product. You can visit
www.netgear.com/support to register your product, get help, access the latest
downloads and user manuals, and join our community. We recommend that you
use only official NETGEAR support resources.
Si ce produit est vendu au Canada, vous pouvez accéder à ce document en
français canadien à http://downloadcenter.netgear.com/other/.
(If this product is sold in Canada, you can access this document in Canadian
French at http://downloadcenter.netgear.com/other/.)
For the current EU Declaration of Conformity, visit
http://kb.netgear.com/11621.
For regulatory compliance information, visit
http://www.netgear.com/about/regulatory/.
See the regulatory compliance document before connecting the power supply.
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are trademarks of NETGEAR, Inc. Any non-NETGEAR
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January 2018