Troubleshooting Tips - NETGEAR XS728T Installation

Smart Control Center Utility Access
The Smart Control Center Utility runs on Windows-based computers. The
utility is on the resource CD that came with the switch. You can also visit
support.netgear.com/product/SCC to download the utility.
Install the Smart Control Center Utility From the CD
Note: The Smart Control Center Utility requires Adobe Air. If Adobe Air
is not detected during Smart Control Center Utility installation, you are
prompted to allow Adobe Air to be installed.
1. Insert the resource CD into a computer that is on the same network and
the same subnet as the switch.
2. Click the Smart Control Center Utility link and follow the prompts to
install the program.
The utility is installed in the program directory of your computer and a
Smart Control Center icon is placed on your desktop.
Note: If the Resource CD Center does not automatically launch, open
Windows Explorer, open the CD, right-click the Autostart file, and then
click Run as Administrator.
3. If prompted, allow Adobe Air to be installed.
Note: For optimal discovery performance, we recommend that you restart
your computer after installing the Smart Control Center Utility.
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Configure the Switch With the Smart Control Center
Utility
1. Connect the computer to the network.
The computer that is running the Smart Control Center Utility must be
on the same network (with same broadcast domain) as the switch.
2. Double-click the Smart Control Center icon.
The Smart Control Center displays.
3. Click the Discover button.
The Smart Control Center Utility finds Smart Managed Switches on the
network and displays each switch's MAC address, IP address, and model
number.
If the utility does not discover your switch, verify that the cable
connections are secure and that the computer's IP address is in the
same subnet as the switch, and click the Discover button.
You might need to temporarily turn off the antivirus program, firewall,
or both on the computer so that the utility can discover the switch.
4. Select the switch that you want to configure.
5. Click the Web Browser Access button.
6. When prompted, enter the password.
The default password is password.
7. Click the Login button.
The System Information page displays.
8. Configure the switch for your network.
For information about switch configuration, see the software
administration guide for your switch.
9. When you are finished with the configuration, return the computer's
antivirus program and firewall to their usual settings.

Troubleshooting Tips

Here are some tips for correcting simple problems that might occur:
• Be sure to power on your computer and switch in the following sequence:
1. Turn on the switch and wait two minutes.
2. Turn on the computer and connect it to the switch.
• Make sure that the Ethernet cables are plugged in. For each powered-on
computer or device connected to the switch, the corresponding switch
Ethernet port status LED is lit.
• Make sure that the network settings for the computer or device are
correct. You might need to temporarily turn off the antivirus program,
firewall, or both on the computer so that the utility can discover the switch.
• To use the Smart Control Center Utility, you must configure your
computer's security software to allow broadcast UDP packets to go through
to the destination IP address of 255.255.255.255. The Smart Control
Center Utility uses UDP source and destination ports 63323 and 63324.
Support
Thank you for selecting NETGEAR products. You can visit
www.netgear.com/support to register your product, get help, access the latest
downloads and user manuals, and join our community. We recommend that you
use only official NETGEAR support resources.
For the current EU Declaration of Conformity, visit
http://support.netgear.com/app/answers/detail/a_id/11621/.
For regulatory compliance information, visit
http://www.netgear.com/about/regulatory/.
See the regulatory compliance document before connecting the power supply.
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