Troubleshooting; Common Problems - Polaroid P420T User Manual

6. Troubleshooting

6.1 Common Problems

The following guide lists out the most common problems that you may encounter when using this
barcode printer. If the printer still does not function after applying the suggested solutions, please
contact the Customer Service Department of the reseller or distributor that you purchased the printer
from, for assistance.
Problem
Power indicator does not
illuminate
- The printer status from
DiagTool indicates
"Head Open".
- The LCD shows "Carriage
Open".
- The printer status from
DiagTool indicates "Ribbon
End Err." Or "Ribbon Encoder
Err."
- The LCD shows "No Ribbon".
- The printer status from
DiagTool shows "Out
of Paper".
- The LCD shows "No Paper".
- The printer status from
DiagTool shows "Paper Jam".
- The LCD shows "Paper Jam".
- The LCD shows "Take Label".
Possible Cause
* The power cord is not
properly connected.
* The printer cover is open.
* Running out of ribbon.
* The ribbon is installed
incorrectly.
* Running out of label.
* The label is installed
incorrectly.
* Gap/black mark sensor is not
calibrated.
* Gap/black mark sensor is not
set properly.
* Make sure label size is set
properly.
* Labels may be stuck inside
the printer mechanism.
* Peel-off function is enabled.
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Suggested Solution
* Plug in the power cord to printer and outlet.
* Switch on the printer .
* Please close the print cover.
* Install a new ribbon roll.
* Please refer to the steps on section 3.2 to
re-install the ribbon.
* Install a new label roll.
* Please refer to the steps on section 3.3 to
re-install the label roll.
* Calibrate the gap/black mark sensor.
* Calibrate the gap/black mark sensor.
* Set label size correctly.
* If the peel-off module is installed, please
remove the label.
* If there is no peel-off module in front of the
printer, please switch off the printer and
install it.
* Check if the connector is plugging
correctly.