Troubleshooting - Neurotech AvivaTens XP Instructions For Use & Warranty

Pain management system
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TROUBLESHOOTING

Problem
The display does not come on and
there is no signal from the unit
The unit turns on, but does not
carry out commands
Battery symbol flashing;
Ineffective stimulation
Commands performed irregularly,
only at high intensity, or not at all
Increasing intensity causes
unpleasant sensation
Alarm symbol on, unit beeping
15
Possible Cause
Battery discharged
Battery was incorrectly positioned
Lead not fully inserted
Broken lead
The battery is low
Faulty lead
Check your skin for lotions,
pigment marks, dry spots or
other factors that could increase
resistance
Faulty lead assembly
Electrode faulty
Poor skin/electrode contact
Solution
Replace battery
Remove battery, replace correctly
Remove plug, reinsert
Replace electrode/ lead assembly
Replace the battery
Replace lead
Slowly move electrode to an area
where the stimulus feels strongest
(always pause the unit first)
Moisten electrodes
Wash any oils from the skin
Check connections, replace if broken
Replace electrode
Check electrode contact with skin

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