Softkeys; Transferring Calls; Conference Calls; Missed Calls - Polycom VVX Series User Manual

Headset : When your headset is in use, this button will light up. If the phone is
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ringing, press the key to answer with your headset instead of the speaker or handset.

Softkeys

Underneath the screen on your Polycom VVX phone there are four keys. These keys link to
features that can be enabled from the phone. They are considered softkeys because the key's
function can change. If there are more than four softkeys, a More softkey will appear allowing
the user to scroll to the next set of keys.

Transferring Calls:

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Warm Transfer: A warm transfer involves speaking with the person to whom you are
transferring the call.
1. While on a call, press the
2. Dial the party you are transferring the call to.
3. After speaking with the receiving party, press the
complete the transfer.
•
Blind Transfer: A blind transfer involves transferring the call to another number without
speaking to the receiving party, regardless of whether or not they answer.
1. While on a call, press the BlindX softkey.
2. Dial the extension or the phone number of the party to whom you are
transferring the call.
3. Press the Send softkey to complete the transfer.

Conference Calls:

1. While on a call, press the Conf softkey.
2. Call the party you want to add to the conference.
3. After they answer, press the Conf softkey to merge the calls.

Missed Calls:

There are two ways to locate missed calls. The first is to press the
Down ↓ arrow key on your Polycom VVX phone. The second is below:
1. Press the Home Key
2. Select Directory followed by Option 2 – Recent Calls,
3. Select the Type softkey. It will bring up a list of check-boxes. Change All Calls to
Missed Calls, and then press the Back softkey.

Checking Voicemail:

You must not have a call on the line when attempting to check your voicemail.
1. Dial *86 or press the
2. Enter your voicemail passcode.
3. Select the option to listen to new or saved voicemails.
button.
to bring up the menu.
on your phone.
3 | P a g e
button again to
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