4 | Rocker Switch BTE 312 and 13 Overview Features, Controls and Identification Your hearing aid controls include: Earhook Microphones Rocker Switch Battery compartment (on/off control) Tamper resistant battery compartment lock (not available on all hearing aids) Side indicator: is for right ear, BLUE...
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Rocker Switch BTE 312 and 13 Overview | 5 Serial number 00-000000...
6 | Control Surface BTE 312 and 13 Overview Features, Controls and Identification Your hearing aid controls include: Earhook Microphones Control Surface: Volume and/or Memory control Battery compartment (on/off control) Tamper resistant battery compartment lock (BTE, Power BTE and Power Plus BTE only) Side indicator: is for right...
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Control Surface BTE 312 and 13 Overview | 7 Serial number 00-000000...
8 | Preparation Batteries Your hearing aid uses a battery as its power source. This battery size can be identified by the orange (13) or brown (312) color code on the packaging. To insert or replace the battery: Use the finger pick on the battery door. Open the battery door gently and remove the old battery.
10 | Preparation My hearing aid has a tamper resistant battery compartment. See below. Tamper Resistant Battery Compartment To lock the battery door: Use an appropriate tool to slide the recessed switch to the left until it “clicks” and the colored mark is visible. To unlock the battery door: Slide the recessed switch to the right until it “clicks”...
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Preparation | 11 Helpful Hints • NEVER FORCE THE BATTERY DOOR SHUT. This could result in serious damage; if the door will not close securely, check that the battery is inserted correctly. • Do not open the battery door too far or damage is likely to occur.
12 | Preparation Insertion and Removal To insert the custom earmold and hearing aid: Hold the custom earmold with your thumb and forefinger on the outer side near the tubing. Tilt your hand slightly forward and gently insert the canal tip of the custom earmold into your ear canal.
14 | Preparation Instant Fit Earbud or Custom Eartip To insert the instant fit earbud or custom eartip: Insert the instant fit earbud/ custom eartip into your ear canal. Gently wrap the BTE over your ear until it rests securely behind your ear.
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Preparation | 15 Helpful Hints • Minor irritation and/or inflammation may occur as your ear becomes accustomed to having an object in it; if so, please contact your hearing professional. • If an actual allergic reaction occurs, alternative earmold materials are available; contact your hearing professional.
16 | Operation On & Off To turn ON: Insert a battery and completely close the battery door. To turn OFF: Open the battery door until the battery is no longer touching the battery contacts. Your hearing aid has a Power-On delay and may require a few seconds to power on.
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Operation | 17 Rocker Switch Volume Control Your hearing aid uses the rocker switch to control volume. To increase volume, press then release the top part of the switch. To decrease volume, press then release the bottom part of the switch. Sweep Volume Control Your volume control is a Sweep volume control.
18 | Operation at the minimum setting. The next time you touch the control surface, the volume will increase one step. Continue to touch and release until you reach the desired loudness. If 10 minutes or more have passed since the NOTE: last volume change, the volume will automatically decrease before it increases.
Operation | 19 Memory Your hearing professional can set up to four hearing programs for you. These additional programs are accessed by pressing the control surface/rocker switch. Your hearing aid uses the following controls: Rocker Switch Memory Control. Touch and Release Memory Control. Rocker Switch Memory Control When you press the switch, you may hear an alert indicating...
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20 | Operation Combined Volume and Memory Control Your hearing aid uses the following controls: Combined Rocker Switch Volume and Memory Control. Combined Sweep Memory and Volume Control. Combined Rocker Switch Volume and Memory Control Your hearing aid is set up to adjust volume and programs.
Operation | 21 To make sounds softer sweep your finger from A to B. To change memory/program, touch anywhere on the control surface. Telephone Use Your hearing aids are equipped with tools to help you effectively communicate on the telephone. Ask your hearing professional about your telephone solution.
22 | Operation Once the telephone is removed from the ear, the hearing aid will switch back to the normal listening mode. Consult with your hearing professional if your NOTE: hearing aid does not seem to switch to the telephone setting automatically.
Operation | 23 Direct Audio Input (DAI) My hearing aid is set up for DAI use. My hearing aid is not set up for DAI use. Your hearing aid has full direct audio input (DAI) capability. This allows you to connect your hearing aid to an electronic sound source such as a wireless FM system, computer audio or an MP3 player.
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24 | Operation To remove the DAI shoe: Turn the BTE on the side. Grasp the BTE in one hand and the DAI shoe in the other. Gently bend at the seam between the DAI shoe and the hearing aid. There are many FM systems available to help improve communication in challenging environments.
Accessories | 25 Wireless Accessories There are several wireless accessories that allow you to control and maximize the full potential of your hearing aid. These include a remote control as well as wireless connection to your cell phone and entertainment system. Consult with your hearing professional to determine if your hearing aids have wireless capabilities and which accessories may be best for you.
26 | Hearing Aid Care Hearing Aid Care Do your best to keep your hearing aid clean at all times. Heat, moisture and foreign substances can result in poor performance. • Use a cleaning brush or soft cloth to clean debris from around the switches, microphone and battery compartment.
Hearing Aid Care | 27 Standard Tubing Separate the custom earmold from the BTE by gently pulling the tubing away from the earhook. – Use a soft, damp cloth or a cleaning brush to clean debris from the custom earmold. –...
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28 | Hearing Aid Care Brush the debris off prior to removing the cleaner. Clean the earbud/eartip with a dry cloth or brush. If necessary, the earbud/eartip may be washed in warm, soapy water. Remove the earbud/eartip from the tubing prior to washing. Allow to dry overnight.
Hearing Aid Care | 29 Service and Repair If, for any reason, your hearing aid does not operate properly, do NOT attempt to fix it yourself. Not only are you likely to violate any applicable warranties or insurance, you could easily cause further damage. Should your hearing aid fail or perform poorly, check the guide on the next page for possible solutions.
30 | Hearing Aid Care Troubleshooting Guide SYMPTOM POSSIBLE SOLUTIONS CAUSES Low battery Replace battery Blocked Clean or replace wax earmold/tubing/ guard as needed earbud Not Loud Enough Contact your hearing Hearing change professional Clean both microphone Debris buildup and receiver with brush Low battery Replace battery Inconsistent...
Tips for Better Communication | 31 Your hearing professional will recommend an appropriate schedule to help you adapt to your new hearing aid. It will take practice, time and patience for your brain to adapt to the new sounds that your hearing aid provides. Hearing is only part of how we share thoughts, ideas and feelings.
32 | Tips for Better Communication For Your Family and Friends Your family and friends are also affected by your hearing loss. Request that they: • Get your full attention before beginning to speak • Look at you or sit face-to-face in a quiet room •...
Regulatory Information | 33 Safety Information INTENDED USE: An air conduction hearing aid is a wearable sound- amplifying device intended to compensate for impaired hearing. Hearing aids are available in multiple gain/output levels appropriate to treat hearing losses ranging from mild-to-profound. Your hearing aids are designed to comply with the most stringent Standards of International Electromagnetic Compatibility.
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34 | Regulatory Information We are required by regulations to provide the following warnings: WARNING: Use of wireless hearing aids directly next to other electronic equipment should be avoided because it could result in improper performance. If such use is necessary, note as to whether your hearing aids and the other equipment are operating normally.
Regulatory Information | 35 Required Information The following additional information is provided in compliance with U.S. Food and Drug Administration (FDA) regulations: WARNING TO HEARING AID DISPENSERS: A hearing aid dispenser should advise a prospective hearing aid user to consult promptly with a licensed physician (preferably an ear specialist) before dispensing a hearing aid if the hearing aid dispenser determines through inquiry, actual observation or review of any other available information concerning the prospective user that the prospective user has any of the following conditions:...
36 | Regulatory Information hearing aid dispensers now offer programs that permit you to wear a hearing aid for a period of time for a nominal fee after which you may decide if you want to purchase the hearing aid. Federal law restricts the sale of hearing aids to those individuals who have obtained a medical evaluation from a licensed physician.
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Regulatory Information | 37 WIRELESS TECHNICAL DESCRIPTION Your hearing aids may contain a radio transceiver operating in the 902-928 MHz (North America) or 863-865 MHz (EU) frequency band with a maximum effective radiated power of -20 dBm with transmission modulation type of 342KFXD. The receiver section of the radio has a bandwidth of 300kHz.
Such modifications could void the user’s authority to operate the equipment. Hereby, Starkey Hearing Technologies declares that the BTE is in compliance with the essential requirements and other relevant provisions of Directive 2014/53/EU. A copy of the Declaration of Conformity can be obtained from the addresses on...
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Regulatory Information | 39 Starkey Hearing Technologies 6700 Washington Ave. South Eden Prairie, MN 55344 USA Wm. F. Austin House, Bramhall Technology Park Pepper Road, Hazel Grove, Stockport SK7 5BX United Kingdom Waste from electronic equipment must be handled according to...
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