Troubleshooting - Vaultek PROMXI Instruction Manual

Troubleshooting

More online at vaulteksafe.com under Support
If you experience any issues with your safe, try the following solution.
The app hisory clock data does not match up with my phone's clock.
A: The safe's internal clock will sync with your phone automatically when paired. All previous history, before the
sync, will appear from the safe's default clock and may not match your phone's clock.
Fingerprint scanner works sometimes and not others.
A: We have a few suggestions to help improve the success rate on page 11.
The keypad is not responding
A. Remove the battery and reinstall. This is a soft reset for the safe. See if you are able to open the safe using the
default code 1-2-3-4 or even reprogram the safe's master code. If you are still experiencing issues contact us at
support@vaulteksafe.com.
The lid is no engaging.
A: The lid requires a firm press. You will feel the latches engage if you press slowly. Feel/listen for the click.
Lights not working.
A: To toggle the interior light ON/OFF press and hold keys '5' and '7' together for 3 seconds. With the light toggled
to ON you can press the "LIGHT" button inside the safe to illuminate the light. If the light does not perform do
a soft reset. Remove the battery and reinstall. This is a soft reset for the safe. If you are still experiencing issues
contact us at support@vaulteksafe.com
Unable to change master pin code.
A: Refer to page 10 of the user manual or check our tutorials online at vaulteksafe.com under Support/Tutorials.
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Limited Warranty (Terms and Conditions)
Vaultek™ is committed to building high quality products and will make every effort to ensure our products are
free from any defects. We guarantee your safe will be free of defects in materials or workmanship for a period
of three years from the date of original purchase from an authorized dealer. This warranty does not cover abuse,
misuse, use in any manner for which is not designed, neglect, modification, damage inadvertently caused by the
owner, accidents, and/or tampering.
If you encounter a problem with your Vaultek™ safe, contact our support team online at vaulteksafe.com/support
for assistance. If you safe is determined to be defective and we are responsible for the cause we will have it
repaired at our expense, or we will send a new replacement at no cost to you. You will be required to return your
existing unit as well as all included accessories to Vaultek™ prior to replacement of the defective unit along with
your verification of purchase.
If it is determined your safe needs to be returned our customer support team will provide you with a Return
Merchandise Authorization (RMA) number. Please have the following information available when contacting us:
• Purchaser's name and mailing address, email address, and phone number
• Copy of receipt or online order number (if purchased directly from us or Amazon)
• Authorized dealer name (if applicable)
• Detailed description of problem
NEITHER SELLER NOR MANUFACTURER SHALL BE LIABLE FOR ANY INJURY, LOSS OR DAMAGE, DIRECT OR
CONSEQUENTIAL, ARISING OUT OF THE USE OF, OR THE INABILITY TO USE THE VAULTEK™ SAFE.
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