Technical Support - MSB Technology Premier User Manual

Technical Support

If you are expierencing any issues with your MSB product, please contact your nearest dealer or try
our support page at www.msbtechnology.com/support. Please be sure you have the most current
edition of your products firmware installed. If your issue persists please feel free to contact MSB
directly. Emails are usually responded to in 24 - 48 hours.
Email: techsupport@msbtech.com
MSB Return Procedure (RMA)
If a customer, dealer, or distributor has a problem with an MSB product, they should email tech
support before sending anything back to the factory. MSB will do their best to respond within 24
hours. Should it be clear that a product must be returned, tech support should be informed and all
the following relevant information should be provided:
1. Product in question.
2. Serial number.
3. Detailed fault of the problem.
3. Exact configuration when symptom is observed along with a list with the input used, source material,
system connections, and amplifier.
4. Customer name.
5. Customer shipping address.
6. Customer phone number and email.
7. Special return shipping instructions.
MSB will issue an RMA number and create an invoice with all details outlined except the final price as
the product has not yet been seen. This invoice will be emailed so all the above information can be
checked and verified by the customer.
The product should be returned with the RMA number present on the box. Work can then begin
immediately and the product can be sent back quickly.
Any repair that is difficult and cannot be completed in two weeks will be identified and the customer
will be informed when it is to be expected. Otherwise the majority of repairs should be shipped back
within two weeks if all the required information is present on the invoice.
Link to page:
http://www.msbtechnology.com/faq/msb-product-return-procedure/