Black Box RS-MODERATOR User Manual page 25

CHAPTER 3: CONFIGURATION USING RS-MODERATOR
To set up service requests, tap "Room support services/Service." Settings on this page relate to the first of the two possible
support/service departments.
In the "Service request list" section, you can edit the list of possible interventions available from the given service department. You
can enter up to 15 items. The list is shared by the whole reservation suite.
In the "Displayed name" field, you can edit the name of the service department that will be displayed in the user menu, e.g. "Facility
service."
In the "Service request email" field, you can set the email address to which the service requests will be sent. Tap "Save" to save
changes.
To set up a custom service request, tap "Room support services/Custom service." Settings on this page relate to the second of the
two possible support/service departments.
In the "Custom service request list" section, you can edit the list of possible interventions available from the given service
department. You can enter up to 15 items. The list is shared by the whole reservation suite.
In the "Displayed name" field, you can edit the name of the service department that will be displayed in the user menu, e.g. "IT
support."
In the "Custom service request email" field, you can set the email address to which the custom service requests will be sent. Tap
"Save" to save changes.
Now you have to select which interventions will be available for each room. For example, "Air-conditioning issue" is one of the
items, but some rooms may not be equipped with air-conditioning. You can therefore enable this function only where relevant. For
each room, you can select up to 10 items from the list of available interventions. Select "Basic Setup/Rooms" and then tap on edit
button of the room to be set.
FIGURE 3-34. SET UP SERVICE REQUEST
FIGURE 3-35. SET UP CUSTOM SERVICE REQUEST
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