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Troubleshooting
To assist you with troubleshooting, please refer to the list of possible solutions below.
If you still encounter issues with your device, please call Rand McNally Customer Support at 1-800-641-RAND (7263).
No power or intermittent
Unable to connect cellular modem,
power loss:
GPS, or Wi-Fi®:
Check power connection
Check communications
Ensure that the cable is secured to the device.
Move the truck to ensure that the issue is not
signal interference.
Reestablish the cable connections by unplugging
them, then plugging them back in. Make sure
Restart the device
locking collar is turned.
Restart the device by fi rst logging off, then press-
ing the Power button. This will cause the device
Unable to register:
to reset and reconnect.
Verify your customer number (Customer #)
Nothing appears on device:
If you have questions about your customer
number, please call Customer Support at
Check connections
1-800-641-RAND (7263).
Ensure that the cable is secured to the device.
Unable to send and receive
Screen not responding:
messages:
Calibrate the touch screen
Check communications
Hold down the Home button on the bottom right
Look for any crossed-out icons on the lower
corner of your device for 5 seconds. This will
right hand corner of the screen.
cause the Calibration screen to come up. Follow
the instructions provided on the screen.
Move the truck to ensure that the issue is not
signal interference.
Restart the device
Restart the device by pressing the Power button.
Restart the device
This will cause the device to reset and reconnect.
Restart the device by fi rst logging off, then press-
ing the Power button. This will cause the device
to reset and reconnect.
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765 Fleet Edition User Manual
J-bus not responding
To access compliance settings, add drivers, and use all the fl eet
Check connection
management tools of the TND
connect.randmcnally.com.
Make sure truck ignition is on
Restart the engine
NOTE: You must register your device before logging on to the Rand
McNally Connect web portal.
Restart the device
Restart the device by fi rst logging off, then press-
Please store your Rand McNally Connect web portal Log-in Email and
ing the Power button. This will cause the device
Password in a secure place for future reference.
to reset and reconnect.
Once your device is registered, go to connect.randmcnally.com and log
Stuck in Splash Screen:
in using the account information included in the "Activation" email you
Perform Home Menu Restart
received when you purchased your service plan.
If the login screen does not come on after 2
minutes of powering up the device, power off
Log in to the web portal to set your time zone, input your company
the unit. Press and hold the Home Menu button
information and DOT number, and adjust your Hours of Service settings.
while pressing the Power button at the same
The portal will push these settings to your device the next time you turn it
time, keeping the home button pressed until you
on.
see the calibration screen come up.
Rand McNally Connect web portal
™
765, visit the Connect web portal url at
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