Appendix; Troubleshooting - Pioneer AVIC-Z910DAB Operation Manual

Appendix

Troubleshooting

If you have problems operating this
product, refer to this section. The most
common problems are listed below, along
with likely causes and solutions. If a
solution to your problem cannot be found
here, contact your dealer or the nearest
authorised Pioneer service facility.
Common problems
A black screen is displayed, and
operation is not possible using the touch
panel keys.
→ [Power OFF] mode is on.
– Press any button on this product to
release the mode.
– Press and hold to release the rear
view camera screen and then change
the camera polarity setting to
[Battery].
Problems with the AV screen
CD or DVD playback is not possible.
→ The disc is inserted upside down.
– Insert the disc with the label upward.
→ The disc is dirty.
– Clean the disc.
→ The disc is cracked or otherwise
damaged.
– Insert a normal, round disc.
→ The files on the disc are in an irregular
file format.
– Check the file format.
→ The disc format cannot be played back.
– Replace the disc.
→ The loaded disc is a type this product
cannot play.
– Check what type of disc it is.
The screen is covered by a caution
message and the video cannot be shown.
→ The handbrake lead is not connected or
the handbrake is not applied.
– Connect the handbrake lead correctly,
and apply the handbrake.
→ The handbrake interlock is activated.
– Park your vehicle in a safe place and
apply the handbrake.
No video output from the connected
equipment.
→ The [AV Input] or [AUX Input] setting is
incorrect.
– Correct the settings.
The audio or video skips.
→ This product is not firmly secured.
– Secure this product firmly.
No sounds are produced. The volume
level will not rise.
→ Cables are not connected correctly.
– Connect the cables correctly.
→ The system is performing still, slow
motion, or frame-by-frame playback
with DVD-Video.
– There is no sound during still, slow
motion, or frame-by-frame playback
with DVD-Video.
→ The system is paused or performing fast
reverse or forwards during the disc
playback.
– For the media other than music CD
(CD-DA), there is no sound on fast
reverse or forwards.
The icon is displayed, and operation is
impossible.
→ The operation is not compatible with
the video configuration.
– The operation is not possible. (For
example, the DVD playing does not
feature that angle, audio system,
subtitle language, etc.)
The picture stops (pauses) and this
product cannot be operated.
→ The reading of data is impossible during
disc playback.
– Stop playback once, then restart.
The picture is stretched, with an incorrect
aspect ratio.
→ The aspect setting is incorrect for the
display.
– Select the appropriate setting for that
image.
A parental lock message is displayed and
DVD playback is not possible.
→ The parental lock is on.
– Turn the parental lock off or change
the level.
The parental lock for DVD playback
cannot be canceled.
→ The code number is incorrect.
– Input the correct code number.
The DVD video is not played back with
the audio/subtitle language specified in
[DVD/DivX Setup].
→ The DVD does not support the
language selected in [DVD/DivX Setup].
– Playback in the selected language is
not possible if the language selected
in [DVD/DivX Setup] is not recorded
on the disc.
The picture is extremely unclear/
distorted and dark during playback.
→ The disc features a signal to prohibit
copying. (Some discs may have this.)
– Since this product is compatible with
the copy guard analogue copy protect
system, the picture may suffer from
horizontal stripes or other
imperfections when a disc with that
kind of protection signal is viewed on
some displays. This is not a
malfunction.
iPod cannot be operated.
→ The iPod is frozen.
– Reconnect the iPod with the USB
interface cable for iPod/iPhone.
– Update the iPod software version.
→ An error has occurred.
– Reconnect the iPod with the USB
interface cable for iPod/iPhone.
– Park your vehicle in a safe place, and
then turn off the ignition switch (ACC
OFF). Subsequently, turn the ignition
switch to on (ACC ON) again.
– Update the iPod software version.
→ Cables are not connected correctly.
– Connect the cables correctly.
Sound from the iPod cannot be heard.
→ The audio output direction may switch
automatically when the Bluetooth and
USB connections are used at the same
time.
– Use the iPod to change the audio
output direction.
Problems with the phone screen
Dialing is impossible because the touch
panel keys for dialing are inactive.
→ Your phone is out of range for service.
– Retry after re-entering the range for
service.
→ The connection between the mobile
phone and this product cannot be
established.
– Perform the connection process.
En
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