HP EliteBook 735 G5 Maintenance And Service Manual
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HP EliteBook 735 G5 Maintenance And Service Manual

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HP EliteBook 735 G5 Notebook PC
Maintenance and Service Guide

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Summary of Contents for HP EliteBook 735 G5

  • Page 1 HP EliteBook 735 G5 Notebook PC Maintenance and Service Guide...
  • Page 2 HP End User License Not all features are available in all editions of HP Inc. under license. Intel and Core are Agreement (EULA).
  • Page 3 Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts,"...
  • Page 4 Important Notice about Customer Self-Repair Parts...
  • Page 5 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 6 Safety warning notice...

  • Page 7: Table Of Contents

    Table of contents 1 Product description ............................1 2 Components ..............................6 Right ..................................6 Left ..................................8 Display ..................................9 Keyboard area ..............................10 TouchPad ............................10 Lights ..............................11 Buttons, speakers, and fingerprint reader ..................12 Action keys ............................13 Front ..................................
  • Page 8 Changing the boot order using the f9 prompt .................. 79 TPM BIOS settings (select products only) ......................79 Using HP Sure Start (select products only) ......................79 9 Using HP PC Hardware Diagnostics (UEFI) ....................... 80 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............80 viii...
  • Page 9 Creating recovery media and backups ........................ 82 Using HP Recovery media (select products only) ................82 Using Windows tools ......................... 83 Using the HP Cloud Recovery Download Tool (select products only) ..........84 Restore and recovery ............................84 Recovering using HP Recovery Manager ................... 84 What you need to know before you get started .............

  • Page 11: Product Description

    1920×1200 @ 60Hz (VGA) ● HP Elite USB-C Dock G3 and HP USB-C Dock G4: Maximum resolution - 2K @ 60Hz (DP1) and 2K @60Hz (DisplayPort 2) and 1920×1200 @ 60Hz (HDMI). HP Thunderbolt Dock 120W/23W G2: Maximum resolution - 2560×1440 @ 60 Hz (DisplayPort 1) and ●...
  • Page 12 The following support S3/S4/S5 wake on LAN: embedded NIC. The following support S3/S4/S5 wake on LAN/HBMA (via out of band): HP Elite USB-C Dock G3, HP USB-C Dock G4, HP USB-C Universal Dock, HP Thunderbolt Dock 120W, and HP USB-C Mini Dock.
  • Page 13 Two WWAN antennas (world wide 5 band, configured at top of display panel) Supports the following WWAN formats: ● LTE CAT4: Huawei HP lt4132, LTE/HSPA+ with GPS M.2 LTE CAT9: Intel XMM 7360 LTE-Advanced ● WWAN modules are compatible with a programmable removable eSIM...
  • Page 14 Touch fingerprint sensor (landed, touch with 8x8 sensor) (select models only): Smart Card reader (active)(select models only): Preboot authentication (password, smart card) Hardware enforced Firmware Protection: HP Hardware Root of Trust + Sure Start Gen4 Operating system Preinstalled: Windows 10 Home 64...
  • Page 15 Category Description Windows 10 Home 64 Plus Windows 10 Home 64 Plus Single Language Windows 10 Professional 64 Windows 10 Home 64 StF MSNA Standard Windows 10 Home 64 StF MSNA Plus FreeDOS 2.0 Restore Media: Windows 10 DRDVD Windows 10 DRUSB Windows 10 Pro 64 OSDVD Windows 10 Pro 64 OSUSB Certified:...

  • Page 16: Components

    For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide: Select the Start button, select HP Help and Support, and then select ▲ HP Documentation. ‒ or –...
  • Page 17 Connects an optional docking device. USB Type-C power connector and Connects an AC adapter that has a USB Type-C connector, supplying power Thunderbolt™ port with HP Sleep to the computer and, if needed, charging the computer battery. and Charge – and –...

  • Page 18: Left

    The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. USB 3.x SuperSpeed port with HP Connects a USB device, provides high-speed data transfer, and even when Sleep and Charge the computer is off, charges most products such as a cell phone, camera, activity tracker, or smartwatch.

  • Page 19: Display

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Select the Start button, select HP Help and Support, and then select HP Documentation. ▲ ‒ or –...

  • Page 20: Keyboard Area

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Select the Start button, select HP Help and Support, and then select HP Documentation. ▲ ‒ or –...

  • Page 21: Lights

    Lights Component Description Power light On: The computer is on. ● ● Blinking: The computer is in the Sleep state, a power-saving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.

  • Page 22: Buttons, Speakers, And Fingerprint Reader

    Buttons, speakers, and fingerprint reader Component Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep.

  • Page 23: Action Keys

    Action keys An action key performs the function indicated by the icon on the key. ▲ To use an action key, press and hold the key. Icon Description Switches the screen image among display devices connected to the system. For example, if a monitor is connected to the computer, repeatedly pressing the key alternates the screen image from computer display to monitor display to simultaneous display on both the computer and monitor.

  • Page 24: Front

    NOTE: On some models, the wireless light is amber when all wireless devices are off. Drive light ● Blinking white: The hard drive is being accessed. Amber: HP 3D DriveGuard has temporarily parked the hard drive. ● Chapter 2 Components...

  • Page 25: Cover

    Cover Component Description Internal microphone(s) (1 or 2 depending on model) Record(s) sound. Cover...

  • Page 26: Labels

    Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. Labels may be in paper form or imprinted on the product. IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a tablet kickstand.

  • Page 27: Illustrated Parts Catalog

    Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 28 Item Component Spare part number Display assembly, non-touch IMPORTANT: All display assemblies are spared at the subcomponent level only. For more display assembly spare part information,Display assembly subcomponents on page Display assembly, touch Keyboard (see Keyboard on page For a list of keyboard country codes, see Keyboard on page Without a backlight L13698-xx1...
  • Page 29 256 GB, PCIe, NVMe, value L13669-001 256 GB, SATA-3, Opal 2, TLC L13667-001 128 GB, SATA-3, TLC L13666-001 (17) WWAN module LTE CAT4: Huawei HP lt4132, LTE/HSPA+ w/GPS 845710-003 LTE CAT9: Fibocom Intel XMM 7360 LTE-Advanced L15398-003 (18) L13679-001 (19) Heat sink...

  • Page 30: Display Assembly Subcomponents

    Display assembly subcomponents Item Component Spare part number Bezel (includes camera shutter) For use in models with microphone modules L14934-001 For use in models with an HD camera L14933-001 For use in models with an IR camera L14932-001 For use in models with an IR camera and an ambient light sensor L14931-001 Raw panel Chapter 3 Illustrated parts catalog...
  • Page 31 Item Component Spare part number FHD, non-touch L14387-001 FHD, non-touch, for use in models with an IR camera and ambient light sensor L14390-001 FHD, touch L14395-001 FHD, privacy L13829-001 Camera module (includes microphone) IR camera L13676-001 HD camera L13677-001 Microphone module (not shown) L13689-001 Camera cables L13678-001 (Cable Kit)

  • Page 32: Miscellaneous Parts

    Spare part number AC adapter, non-PFC, 4.5 mm 65 W HP Smart AC adapter, 3 prong 710412-001 65 W HP Smart AC Adapter for use in Argentina 710340-850 65 W HP Smart AC adapter, EM 913691-850 65 W, wall mount, 3 pin, USB-C...
  • Page 33 Component Spare part number For use in India L19363-002 For use in Israel L19362-002 For use in Italy L19364-002 For use in Japan L19365-002 For use in North America L19367-002 For use in the People’s Republic of China L19368-002 For use in South Africa L19369-002 For use in South Korea L19366-002...
  • Page 34 Component Spare part number For use in Japan L19347-002 For use in North America L19348-002 For use in the People’s Republic of China L19349-002 For use in South Africa L19350-002 For use in Switzerland L19351-002 For use in Thailand L19352-002 For use in Taiwan L19353-002 For use in the United Kingdom...

  • Page 35: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Phillips P0 screwdriver ● ● Torx T8 screwdriver Plastic, non-marking pry tool ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 36: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.

  • Page 37: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.

  • Page 38: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

  • Page 39: Equipment Guidelines

    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a ● minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 40: Removal And Replacement Procedures For Customer Self-Repair Parts

    NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There are as many as 16 screws that must be removed, replaced, and/or loosened when servicing Customer Self-Repair parts.
  • Page 41 Loosen the five captive screws (1) and the two inset captive screws (2) that secure the bottom cover. Starting under the display (1), pry and lift the bottom cover off the computer (2). Reverse the removal procedures to install the bottom cover. Component replacement procedures...

  • Page 42: Solid-State Drive (Ssd)

    Solid-state drive (SSD) Description Spare part number 512 GB, PCIe, Gen3×4, Self-encrypting drive (SED), Opal 2, TLC L13671-001 512 GB, SATA-3, FIPS-140–2, TLC L13670-001 360 GB, PCIe Gen3×4, NVMe,TLC L13673-001 256 GB, PCIe, Gen3x4, SS, NVMe, TLC L13668-001 256 GB, PCIe, NVMe, value L13669-001 256 GB, SATA-3, Opal 2, TLC L13667-001...

  • Page 43: Memory Modules

    Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems. To update BIOS: Navigate to www.hp.com. Click Support & Drivers > click Drivers & Software. In the Enter a product name/number box, type the computer model information, and then click Search.
  • Page 44 Remove the memory module (2) by pulling the module away from the slot at an angle. NOTE: Memory modules are designed with a notch to prevent incorrect insertion into the memory module slot. NOTE: The computer uses two memory sockets. The socket labeled ‘2’ houses the expansion memory module and the socket labeled ‘1’...

  • Page 45: Wlan/Bluetooth Combo Card

    WLAN/Bluetooth combo card The computer uses a card that provides both WLAN and Bluetooth functionality. The WLAN module and WWAN module are not interchangeable. Description Spare part number Realtek RTL8822BE 802.11ac 2x2 Wi-Fi + Bluetooth 4.2 Combo Adapter 915623-001 Intel Dual Band Wireless-AC 8260NGW 802.11a/g/g/n+ac 2x2 WiFi + BT 4.2 combo adapter 851594-001 Before removing the WLAN module, follow these steps: Shut down the computer.
  • Page 46 Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: WLAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.

  • Page 47: Wwan Module

    The WLAN module and WWAN module are not interchangeable. The WWAN module is available on select models only. Description Spare part number LTE CAT4: Huawei HP lt4132, LTE/HSPA+ w/GPS 845710-003 LTE CAT9: Fibocom Intel XMM 7360 LTE-Advanced L15398-001 Before removing the WWAN module, follow these steps: Shut down the computer.
  • Page 48 Remove the WWAN module (3) by pulling the module away from the slot at an angle. NOTE: WWAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WWAN antennas are not connected to the terminals on the WWAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.

  • Page 49: Keyboard

    Keyboard In this section, the first table provides the main spare part number for the keyboards. The second table provides the country codes. Description Spare part number Keyboard, no backlight L13698-xx1 Keyboard, backlit L13697-xx1 Keyboard, backlit, privacy L15500-xx1 Pointing stick cable L13678-001 (Cable Kit) Pointing stick covers, quantity of 20 L15396-001...
  • Page 50 Remove the two Phillips M2.0×3.0 screws that secure the keyboard to the computer (1). NOTE: The screws are labeled with a keyboard symbol. Insert a screwdriver or similar thin tool into the hole near the fan, and then press on the back of the keyboard until it disengages from the computer (2).
  • Page 51 Pry and lift to disengage the top of the keyboard (1), and then lift the rear of the keyboard (2). Rotate the keyboard onto the palm rest (1). Disconnect the keyboard cable from the system board ZIF connector (2). Disconnect the pointing stick cable from the system board ZIF connector (3). Disconnect the backlight cable from the system board ZIF connector (4) (select models only).

  • Page 52: Removal And Replacement Procedures For Authorized Service Provider Parts

    NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There are as many as 77 screws that must be removed, replaced, and/or loosened when servicing Authorized Service Provider only parts.

  • Page 53: Battery

    Battery Description Spare part number Battery, 3 cell, 50 WHr, 4.33 Ah 933321-855 NOTE: It is recommended that the battery power cable be disconnected from the system board before removing any part. You can disconnect the cable without removing the battery. Before removing the battery, follow these steps: Shut down the computer.
  • Page 54 Rotate the top of the battery upward (1), and then lift the battery out of the computer (2). IMPORTANT: When installing the battery, insert the tabs on the bottom of battery into the clips built into the computer (3), and then rotate the battery into place Reverse the removal procedures to install the battery.

  • Page 55: Rj-45 Board With Bracket

    RJ-45 board with bracket Description Spare part number RJ-45 board with bracket L19425-001 Before removing the RJ-45 board and bracket, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 56: Heat Sink Assembly

    Heat sink assembly NOTE: The heat sink assembly spare part kit includes replacement thermal material. Description Spare part number Heat sink L13680-001 Before removing the heat sink assembly, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 57 Thoroughly clean the thermal material from the surfaces of the system board components (1) and the heat sink (2) each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. Reverse this procedure to install the heat sink.

  • Page 58: Rtc Battery

    RTC battery Description Spare part number RTC battery L13694-001 Before removing the RTC battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 59: Power Button Board

    Power button board Description Spare part number Power button board assembly L13687-001 Power button board cable L13678-001 (Cable Kit) Before removing the power button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 60: Speaker Assembly

    Speaker assembly Description Spare part number Speaker assembly (includes cable) L13684-001 Before removing the speaker assembly, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 61: Fingerprint Reader Assembly

    Fingerprint reader assembly Description Spare part number Fingerprint reader assembly (includes EMI gasket) L13681-001 Fingerprint reader cable L13678-001 (Cable Kit) Fingerprint reader bracket L13693-001 Fingerprint reader EMI gasket L13695-001 (Misc Parts Kit) Fingerprint reader insert (for use in models without a fingerprint reader) L13692-001 (Plastics Kit) Before removing the fingerprint reader assembly, follow these steps: Shut down the computer.
  • Page 62 Use a tool to release the fingerprint reader board from the computer (1), and then remove the assembly from the computer (2). Reverse this procedure to install the fingerprint reader assembly. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 63: Touchpad

    TouchPad Description Spare part number TouchPad without NFC antenna L13685-001 TouchPad with NFC antenna L15394-001 TouchPad cable L13678-001 (Cable Kit) Before removing the TouchPad, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 64: Touchpad Button Board

    TouchPad button board Description Spare part number TouchPad button board L19426-001 Before removing the TouchPad button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 65: Nfc Module

    NFC module Description Spare part number NFC module (includes antenna cable and foam) L13682-001 NFC module cable L13678-001 (Cable Kit) Before removing the NFC module, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 66: Smart Card Reader

    Smart card reader Description Spare part number Smart card reader L13690-001 Smart card reader plastic insert (for use in models without a smart card reader) L13692-001 (Plastics Kit) Smart card insert L13692-001 (Plastics Kit) Smart card reader cable (available in Cable Kit) L13678-001 (Cable Kit) Before removing the card reader, follow these steps: Shut down the computer.
  • Page 67 Remove the smart card reader from the computer (4). Reverse this procedure to install the smart card reader. Component replacement procedures...

  • Page 68: Fan

    Description Spare part number L13679-001 Before removing the fan, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 69 Remove the fan from the computer (3). Reverse this procedure to install the fan. Component replacement procedures...

  • Page 70: System Board

    System board NOTE: All system board spare part kits include replacement thermal material. All system boards use the following part numbers: xxxxxx-001: Non-Windows operating systems xxxxxx-601: Windows operating system Description Spare part number AMD Ryzen 7 PRO 2700U Mobile Processor L13665-xx1 AMD Ryzen 5 PRO 2500U Mobile Processor L13664-xx1...
  • Page 71 Remove the two Phillips M2.5×3.0 screws that secure the system board to the computer. Close the computer and position it upside down. Component replacement procedures...
  • Page 72 Disconnect the following cables from the system board: (1) Speaker cable (2) Display cable (3) Camera cable (4) Power button board cable (5) Smart card reader cable (6) NFC module cable (7) Fingerprint reader cable (8) RTC battery cable Remove the Phillips M2.5×3.0 screw (1) that secures the USB connector bracket to the computer, and the lift the bracket off the system board (2).
  • Page 73 Remove the six Phillips M2.5×3.0 screws (3) that secure the system board to the computer. Lift the right side of the system board up at an angle (1). Pull the system board up and toward the right to disengage the connectors from the left side of the computer, and then remove the system board (2).

  • Page 74: Display Assembly

    Display assembly Before removing the display assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer.
  • Page 75 Lift the display assembly straight up and remove it (3). CAUTION: When installing the display assembly, be sure that the wireless antenna cables are routed and arranged properly. Failure to properly route the antennas can result in degradation of the computer's wireless performance. If you need to remove the display bezel, flex the top (1) of the bezel, the inside edges of the left and right sides (2), and then the bottom (3) of the bezel until it disengages from the display enclosure..
  • Page 76 Remove the display bezel (4). The display bezel (kit includes camera shutter) is available using the following spare part numbers: Models with a microphone module: L14934-001 Models with an HD camera: L14933-001 Models with an IR camera: L14932-001 Models with an IR camera and an ambient light sensor: L14931-001 Two different camera modules are available.
  • Page 77 The HD camera module is available using spare part number L13677-001. The microphone module is available using spare part number L13689-001. IR camera Remove the tape from atop the module (1), lift upward to disengage the module from the adhesive on the display enclosure (2), disconnect the cables from the left and right sides of the module (3), and then remove the camera module from the display (4).
  • Page 78 If it is necessary to remove the ambient light sensor board, remove the foil shield from on top of the board (1), lift upward to disengage the board from the adhesive on the display enclosure (2), disconnect the cable from the board (3), and then remove the board from the display (4). The ambient light sensor board is available using spare part number L13688-001.
  • Page 79 On the back of the display panel, lift the tape from atop the connector (2), and then disconnect the display cable from the rear of the panel (3). The raw display panel is available using the following spare part numbers: FHD panel, non-touch: L14387-001 FHD panel, non-touch, models with an IR camera and ambient light sensor: L14390-001 FHD panel, touch: L14395-001...
  • Page 80 If it is necessary to replace the display hinge cover and/or hinges, rotate top of hinge cover away from display enclosure to disengage the tabs (1), and then pull the cover off the enclosure (2). The display hinge cover is available in the Hinge Kit using spare part number L13683-001 for non-touch displays and L17975-001 for touch screen displays.
  • Page 81 If it is necessary to replace the camera cable: Camera cables are available in the Cable Kit using spare part number L13678-001. HD camera models Disconnect the cable from the camera (1), and then remove the cable from the display enclosure (2).
  • Page 82 If it is necessary to replace the WLAN antenna cables, peel the antennas from the top of the display enclosure (1), remove the antenna cables from the routing path on the bottom of the display enclosure (2), and then remove the antenna cables (3). NOTE: The WLAN antennas are included with the display enclosure and available in the Antenna Kit, spare part number L19428-001.

  • Page 83: Top Cover

    Reverse this procedure to reassemble and install the display assembly. Top cover Description Spare part number Top cover (includes power button) L13675-001 The top cover remains after removing all other spared parts from the computer. Component replacement procedures...

  • Page 84: Interpreting System Validation Diagnostic Front Panel Leds And Audible Codes

    Interpreting system validation diagnostic front panel LEDs and audible codes During the system validation phase that occurs at system startup, the BIOS validates the functionality of the following subsystems and conditions: AC adapter ● ● System board power ● Processor failure BIOS corruption ●...
  • Page 85 BIOS The main area (DXE) of BIOS has CAP/NUM 2.2 - Power Follow the Crisis Recovery instructions at become corrupted and there is Blink = 2 http://support.hp.com/us-en/document/ no recovery binary image (red.white) c02693833/. available The embedded controller policy CAP/NUM 2.3 - Power...

  • Page 86: Computer Setup (Bios), Tpm, And Hp Sure Start

    Starting Computer Setup ▲ Turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. Using a USB keyboard or USB mouse to start Computer Setup (BIOS) You can start Computer Setup by using a keyboard or mouse connected to a USB port, but you must first disable FastBoot.

  • Page 87: Restoring Factory Settings In Computer Setup

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 88: Downloading A Bios Update

    Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.

  • Page 89: Changing The Boot Order Using The F9 Prompt

    If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 90: Using Hp Pc Hardware Diagnostics (Uefi)

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
  • Page 91 Additional BIOS crisis recovery tool HP provides a BIOS crisis recovery tool through the HP PC Hardware Diagnostics 3-in-1 USB key. This tool can be used by HP authorized service providers to recover systems that have failed due to a corrupted BIOS. For more information about using the 3-in-1 USB key for BIOS crisis recovery, go to http://www.hp.com/go/...

  • Page 92: 10 Backing Up, Restoring, And Recovering

    Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This ● step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...

  • Page 93: Using Windows Tools

    HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive.

  • Page 94: Using The Hp Cloud Recovery Download Tool (Select Products Only)

    HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery partition (select products only). If you have not already created recovery media, see...

  • Page 95: Using The Hp Recovery Partition (Select Products Only)

    Using HP Recovery media (select products only) on page ● If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not work, you can obtain recovery media for your system from support. You can find contact information from the HP website.

  • Page 96: Using Hp Recovery Media To Recover

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 97: 11 Specifications

    11 Specifications Computer specifications Metric U.S. Dimensions Length 229.3 mm 9.03 in Width 310.4 mm 12.22 in Height (non-touch) 17.7 mm 0.70 in Height (touch) 17.85 mm 0.70 in Weight Non-touch display 1.33 kg 2.94 lbs Touch display 1.51 kg 3.32 lbs Input power Operating voltage...

  • Page 98: 33.8-Cm (13.3-In) Display Specifications

    33.8-cm (13.3-in) display specifications Metric U.S. Active diagonal size 33.8-cm 13.3-in Resolution FHD: 1920×1080 Surface treatment Anti-glare (except touch screen) Brightness FHD (45% CG): 220 nits FHD (45% CG): 300 nits (touch) FHD (72% CG): 400 nits Viewing angle UWVA Backlight Aspect ratio 16:9...

  • Page 99: M.2 Pcie Solid-State Drive Specifications

    M.2 PCIe solid-state drive specifications 256-GB* 512-GB* Dimensions Height 1 mm 1 mm Length 50.8 mm 50.8 mm Width 28.9 mm 28.9 mm Weight < 10 g < 10 g Interface type ATA-7 ATA-7 Transfer rate Sequential Read Up to 2150 MB/s Up to 2150 MB/s Random Read Up to 300,000 IOPs...

  • Page 100: 12 Power Cord Set Requirements

    12 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 101 Country/region Accredited agency Applicable note number Sweden SEMKO Switzerland Taiwan BSMI The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

  • Page 102: 13 Statement Of Memory Volatility

    Intel-based and AMD-based system boards contain nonvolatile memory subcomponents as originally shipped from HP, assuming that no subsequent modifications have been made to the system and assuming that no applications, features, or functionality have been added to or installed on the system.
  • Page 103 If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu. Select Hard Drive Utilities, select DriveLock, then uncheck the checkbox for DriveLock password on restart. Select OK to proceed. Select the Main menu, and then select Reset BIOS Security to factory default.

  • Page 104: Nonvolatile Memory Usage

    HP Sure Start only) backup of The content is managed Embedded Controller. critical System solely by the HP Sure Start BIOS code, EC Embedded Controller. firmware, and critical computer configuration data for select...
  • Page 105 Fingerprint reader 512 KByte flash Stores Fingerprint reader memory is Only a digitally signed (select products fingerprint programmed by user application can make the only) templates. enrollment in HP call to write to the flash. ProtectTools Security Manager. Nonvolatile memory usage...

  • Page 106: Questions And Answers

    HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.

  • Page 107: Using Hp Sure Start (Select Models Only)

    BIOS to its previously safe state, without user intervention. Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 108: 14 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

  • Page 109: Index

    Index Symbols/Numerics Bluetooth label 16 `product description boot order display assembly ethernet 2 changing 86 removal 64 changing using the f9 prompt spare part numbers 64 subcomponents 20 AC adapter, spare part numbers 22 bottom 16 display bezel action keys 13 bottom cover removal 65 identifying 13...
  • Page 110 3 correcting boot problems 86 power 11, 14 USB 3.x SuperSpeed 6 starting 85 RJ-45 (network) 7 USB 3.x SuperSpeed port with HP HP Recovery media sharing or presenting 11 Sleep and Charge 8 recovery 86 wireless 11, 14...
  • Page 111 82 processors 1 screen brightness action keys 13 product name 1 screw kit, spare part number 24 Thunderbolt port with HP Sleep and security 4 security cable slot, identifying 8 Charge serviceability 5 security, product description 4...
  • Page 112 WLAN antenna spare part number 21 WLAN antennas, identifying 9 WLAN device 16 WLAN label 16 WLAN/Bluetooth combo card removal 35 spare part number 18, 35 WWAN antenna spare part number 21 WWAN antennas, identifying 9 WWAN module removal 37 spare part number 19, 37 102 Index...

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