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HP EliteBook 745 G2 Maintenance And Service Manual

Guide for thin client systems
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HP EliteBook 745 G2 Notebook PC
Maintenance and Service Guide for Thin Client
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Summary of Contents for HP EliteBook 745 G2

  • Page 1 HP EliteBook 745 G2 Notebook PC Maintenance and Service Guide for Thin Client systems...
  • Page 2 The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
  • Page 3 Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Removal and replacement procedures for Customer Self-Repair parts on page 29 for details. Accessing parts described in Removal and replacement procedures for Authorized Service Provider parts on page 41 can damage the computer or void your warranty.
  • Page 4 Important Notice about Customer Self-Repair Parts ENWW...
  • Page 5 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 6 Safety warning notice ENWW...

  • Page 7: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ......................... 5 Display ................................... 5 Top ..................................6 TouchPad ............................. 6 Lights ..............................7 Buttons and speakers ......................... 8 Keys ..............................9 Front ..................................10 Left ..................................11 Right ..................................
  • Page 8 Speaker assembly ..........................61 Display assembly ..........................63 7 Device management ............................ 69 8 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) ............71 Starting Computer Setup ............................. 71 Navigating and selecting in Computer Setup ...................... 71 Restoring factory settings in Computer Setup ....................72 Updating the BIOS ..............................
  • Page 9 Setting a MultiBoot Express prompt ................79 Entering MultiBoot Express preferences ............... 79 Using HP PC Hardware Diagnostics (UEFI) (select models only) ................ 80 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..........80 9 Diagnostics and Troubleshooting ......................... 83 LEDs ..................................83 Wake-on LAN ...............................
  • Page 10 ENWW...

  • Page 11: Product Description

    Graphics AMD UMA Graphics - with shared video memory Support dual-display ports through the dock UMA configurations support 3 independent displays when on the HP 2013 UltraSlim Docking Station Panel (35.6 cm) 14.0 in HD AG SVA 45% CG 200 nits (cd/m ) eDP 1.2 flat (1366x768) display with...
  • Page 12 On/off button Power requirements Supports the following AC adapters: ● 65 W HP Smart AC adapter (select models only) ● 45 W HP Smart AC adapter (select models only) ● 45 W 2-prong 7.4 mm DC jack AC adapter (select models only) Supports the following battery: ●...
  • Page 13 Category Description Security Supports the following security features: ● Security cable lock ● Trusted Platform Module (TPM) 1.2 (Infineon, soldered down) and TPM Enhanced Drive Lock ● Integrated Smart Card reader (active) ● Full volume encryption ● Preboot authentication (password, Smart Card) Operating system Preinstalled: Windows Embedded Standard 7e, 32-bit...
  • Page 14 Chapter 1 Product description ENWW...

  • Page 15: External Component Identification

    External component identification Display Component Description WLAN antennas (2)* Send and receive wireless signals to communicate with wireless local area networks (WLAN). WWAN antennas (2)* (select models only) Send and receive wireless signals to communicate with wireless wide area networks (WWAN). Internal microphones (2) Record sound.

  • Page 16: Top

    *The antennas are not visible on the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions. To see wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access the user guides, select Start > Hewlett-Packard > HP Documentation. TouchPad...

  • Page 17: Lights

    Lights Component Description Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a power- saving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off. Caps lock light On: Caps lock is on, which switches the keys to all capital letters.

  • Page 18: Buttons And Speakers

    Buttons and speakers Component Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep.

  • Page 19: Keys

    Keys Component Description Displays system information when pressed in combination with key. Executes frequently used system functions when pressed in combination with a function key, the num lk key, or the key. Windows button Displays the Windows Start menu. Function keys Execute frequently used system functions when pressed in combination with the key.

  • Page 20: Front

    Front Component Description Wireless light White: An integrated wireless device, such as a wireless local area network (WLAN) device and/or a Bluetooth® device, is on. Amber: all wireless devices are off. Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a power- saving state.

  • Page 21: Left

    Left Component Description Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating.

  • Page 22: Right

    For additional safety information, see the Regulatory, Safety, and Environmental Notices. To access the user guides, select Start > Hewlett-Packard > HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 23: Service Label

    Service Label When ordering parts or requesting information, provide the computer serial number and model number provided on the label. It is necessary to remove the battery to obtain these numbers. See Battery on page 31 for battery removal instructions. Item Component Description...
  • Page 24 Chapter 2 External component identification ENWW...

  • Page 25: Illustrated Parts Catalog

    Illustrated parts catalog NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. ENWW...

  • Page 26: Computer Major Components

    Computer major components Chapter 3 Illustrated parts catalog ENWW...
  • Page 27 Item Component Spare part number Display assembly: Non-touch display assemblies are spared at the subcomponent level only. For more display assembly spare part information, see Display assembly subcomponents on page Keyboard, with pointing sick, (includes cables) 776474–xx1 NOTE: For a detailed list of available keyboards, see Sequential part number listing on page Top cover (includes TouchPad):...

  • Page 28: Display Assembly Subcomponents

    Display assembly subcomponents Item Component Spare part number Display bezel 768808-001 Webcam 777326-001 Antenna kit (includes cables and transceivers) 780080-001 Display panel cable 730954-001 (35.6 cm) 14.0 in, display panel (HD, anti glare, LED, SVA [1366×768], 200 nits [cd/m 768809-001 flat) Display Hinge Kit (includes left and right hinges and hinge covers) 730957-001...

  • Page 29: Plastics Kit

    Plastics Kit Item Description Spare part number Plastics Kit 730958-001 SD card insert, illustrated RJ-45 spring RJ-45 door ENWW Plastics Kit...

  • Page 30: Miscellaneous Parts

    744893-001 45 W HP Smart AC adapter (non-PFC, RC 2 prong) 742437-001 65 W HP Smart AC adapter (RC/V, EM) for use in India and the People’s Republic of China 693710-001 Power cord (3-pin, black, 1.83 m): For use in Australia...

  • Page 31: Sequential Part Number Listing

    RTC battery 691740-001 4 GB memory module (PC3L, 12800, 1600 MHz) 693710-001 65 W HP Smart AC adapter (RC/V, EM) for use in India and the People’s Republic of China 717376-001 3 cell, 50 Wh, 4.50 Ah, Li-ion battery 730668-001 Broadcom BCM943228HMB WiDi 802.11 a/b/g/n 2x2 Wi-Fi + Bluetooth 4.0 combo (select models only)
  • Page 32 742437-001 45 W HP Smart AC adapter (non-PFC, RC 2 prong) 744893-001 45 W HP Smart AC adapter (non-PFC, 7.4 mm RC NSLIM) 755530-001 Power cord for use on all computer models in North America (3-pin, black, 1.0 m) 755530-011 Power cord for use on all computer models in Australia (3-pin, black, 1.0 m)
  • Page 33 Spare part Description number flag 776474-051 Keyboard with pointing stick for use in France (includes keyboard cable and pointing stick cable) 776474-061 Keyboard with pointing stick for use in Italy (includes keyboard cable and pointing stick cable) 776474-071 Keyboard with pointing stick for use in Spain (includes keyboard cable and pointing stick cable) 776474-081 Keyboard with pointing stick for use in Denmark (includes keyboard cable and pointing stick cable) 776474-091...
  • Page 34 Chapter 3 Illustrated parts catalog ENWW...

  • Page 35: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 36: Drive Handling

    Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 37: Packaging And Transporting Guidelines

    CAUTION: A product can be degraded by as little as 700 V. Typical electrostatic voltage levels Relative humidity Event Walking across carpet 35,000 V 15,000 V 7,500 V Walking across vinyl floor 12,000 V 5,000 V 3,000 V Motions of bench worker 6,000 V 800 V 400 V...
  • Page 38 ● Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these items only at static-free workstations. ● Avoid contact with pins, leads, or circuitry. ● Turn off power and input signals before inserting or removing connectors or test equipment. Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.

  • Page 39: Removal And Replacement Procedures For Customer Self-Repair Parts

    Customer Self-Repair is supported in your location. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures...
  • Page 40 Slide the service door release latch (1), remove the screw (if the optional screw is being used) (2), and then slide the release latch again (3) to release the service door. NOTE: If you do not want to use the optional screw, you can store it inside the service door. Slide the service door toward the front of the computer (4) and lift (5) to remove the service door.

  • Page 41: Battery

    Battery Description Spare part number 3-cell, 50-Wh, 4.5-Ah 717376-001 Before disassembling the computer, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 42: Solid-State Drive

    Solid-state drive Description Spare part number 16 GB SSD 790392-001 Before removing the solid-state drive, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 43 Reverse this procedure to reassemble and install the solid-state drive. ENWW Component replacement procedures...

  • Page 44: Memory Module

    Memory module Description Spare part number 4 GB memory module (PC3L, 12800, 1600 MHz) 691740-001 Update BIOS before adding memory modules Before adding new memory, make sure you update the computer to the latest BIOS (see Updating the BIOS on page 72).
  • Page 45 Remove the memory module (2) by pulling the module away from the slot at an angle. NOTE: Memory modules are designed with a notch to prevent incorrect insertion into the memory module slot. Reverse this procedure to install a memory module. ENWW Component replacement procedures...

  • Page 46: Wlan Module

    WLAN module Description Spare part number Broadcom BCM943228HMB WiDi 802.11 a/b/g/n 2x2 Wi-Fi + Bluetooth 4.0 combo (select models only) 730668-001 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
  • Page 47 Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: WLAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.

  • Page 48: Keyboard

    Keyboard NOTE: For a detailed list of available keyboards, see Sequential part number listing on page Description Spare part number Keyboard with pointing stick 776474-xx1 Before removing the keyboard, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 49 Insert a screw driver or similar thin tool into the keyboard release hole, and then press on the back of the keyboard until the keyboard disengages from the computer. Position the computer right-side up with the front toward you. Lift the rear edge of the keyboard upward. To remove the keyboard: Swing the keyboard up and forward (1) until it rests upside down on the palm rest.
  • Page 50 Disconnect the pointing stick cable from the zero insertion force (ZIF) connector (3) on the system board. Remove the keyboard (4). Reverse this procedure to install the keyboard. Chapter 5 Removal and replacement procedures for Customer Self-Repair parts ENWW...

  • Page 51: Removal And Replacement Procedures For Authorized Service Provider Parts

    Accessing these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures...
  • Page 52 Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer. Disconnect all external devices from the computer.
  • Page 53 On the back of the display panel, lift the tape that secures the display cable to the display panel (1), and the disconnect the display cable from the panel (2). Lift the display panel from the display enclosure. If it is necessary to replace the webcam/microphone module: Release the tape that secures the webcam cable to the module (1).
  • Page 54 Remove the module (3) from the display enclosure. (The module is attached to the display enclosure with double-sided tape.) Reverse this procedure to reassemble and install the display panel components. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ENWW...

  • Page 55: Rtc Battery

    RTC battery Description Spare part number RTC battery (includes cable and double-sided tape) 665733-001 Before removing the RTC battery, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 56: Internal Base Enclosure

    Internal base enclosure Description Spare part number Internal base enclosure 779684-001 Before removing the internal base enclosure, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 57 Remove the seven rubber screw covers from the screws outside of the service door. NOTE: The eight screws outside of the service door also have rubber covers. Remove the 16 Torx T8M2.5×5.0 screws that secure the internal base enclosure to the computer. ENWW Component replacement procedures...
  • Page 58 Remove the Phillips PM2.0×8.0 screw (1) near the media card reader and the six Phillips PM2.0×5.0 broadhead screws (2) inside the battery bay that secure the internal base enclosure to the computer. Lift the internal base enclosure off the computer. Reverse this procedure to install the base enclosure.

  • Page 59: Fan

    Description Spare part number Fan (includes cable) 730792-001 Before removing the fan, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 60: Card Reader Board

    Card reader board Description Spare part number Card reader board 768791-001 Before removing the card reader board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 61: Vga/Usb Board

    Reverse this procedure to install the card reader board. VGA/USB board Description Spare part number VGA/USB board 768792-001 Before removing the VGA/USB board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 62: Heat Sink

    Remove the VGA/USB board from the top cover (3). Reverse this procedure to install the VGA/USB board. Heat sink NOTE: The heat sink spare part kit includes replacement thermal material. Description Spare part number Heat sink 768790-001 Before removing the heat sink, follow these steps: Turn off the computer.
  • Page 63 Remove the heat sink: Following the 1, 2, 3, 4 sequence stamped into the heat sink, loosen the four captive Philllips screws (1) – (4) that secure the heat sink to the system board, and then remove the heat sink (5). NOTE: Due to the adhesive quality of the thermal material located between the heat sink and the system board components, it may be necessary to move the heat sink from side to side to detach it.
  • Page 64 The following illustration shows the replacement thermal material locations. The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink, processor, and system board spare part kits.

  • Page 65: Power Button Board

    Power button board Description Spare part number Power button board 730959-001 Before removing the power button board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 66 Slide the power button board toward the inside of the top cover, and then lift it off the top cover (3). Reverse this procedure to install the power button board. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ENWW...

  • Page 67: System Board

    System board NOTE: The system board spare part kit includes replacement thermal material. Description Spare part number System board with AMD A6-7050B G2 processor 768794-601 Before removing the system board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 68 Release the ZIF connector (1) to which the fingerprint reader cable is connected, and then disconnect the fingerprint reader cable (2) from the system board. Close the computer and position it upside down. Disconnect the smart card reader cable (1) from the smart card reader. Disconnect the VGA/USB board cable (2) from the system board.
  • Page 69 Note the routing location of the antenna cables (7) when removing them. Remove the three Phillips PM2.5×5.0 screws that secure the system board to the top cover. Lift the left side of the system board (1). ENWW Component replacement procedures...
  • Page 70 Remove the system board (2) by sliding it up and to the left at an angle. Reverse this procedure to install the system board. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ENWW...

  • Page 71: Speaker Assembly

    Speaker assembly Description Spare part number Speaker assembly (includes cable) 730798-001 Before removing the speaker assembly, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 72 Remove the speaker assembly (2) from the top cover. Reverse this procedure to install the speaker assembly. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ENWW...

  • Page 73: Display Assembly

    Display assembly NOTE: Non-touch displays are spared at the subcomponent level only. In non-touch models, you can remove the raw display panel with the display assembly still connected to the computer. For more information, see Display panel on page Description Spare part number Display enclosure (includes 4 transceivers with antennas) 779682-001...
  • Page 74 Release the wireless antenna cables (2) from the routing channel attached to the system board. Remove the four Torx TM2.5×6.0 screws (1) that secure the display panel to the computer. Rotate the display hinges upward to an angle (2) until the top cover is free for removal. Separate the display from the top cover (3).
  • Page 75 Remove the bezel from the display assembly (4). NOTE: In these steps, the display assembly will not be connected to the computer as shown in the illustration. If you need to remove the raw display panel, remove the four Phillips PM2.0×3.0 screws (1) that secure the display panel to the display enclosure.
  • Page 76 Lift the tape that secures the display cable to the display panel (1), and the disconnect the display cable from the panel (2). Lift the display panel from the display enclosure. If you need to replace the webcam/microphone module: Release the tape that secures the webcam cable to the module (1). Disconnect the cable (2) from the module.
  • Page 77 Remove the module (3) from the display enclosure. (The module is attached to the display enclosure with double-sided tape.) If you need to remove the display hinges, remove the six broadhead Phillips PM 2.0×2.0 screws (1), and then lift the hinges from the display enclosure (2). ENWW Component replacement procedures...
  • Page 78 If you need to remove the display cable, lift the cable straight up and out of the display enclosure. Use the following image to properly route the cable. If you need to replace the WLAN/WWAN antenna cables and transceivers: Release the antenna cables from the clips (1) and routing channel built into the display enclosure. Detach the WLAN antennas and transceivers (2) and the WWAN antennas and transceivers (3) from the display enclosure.

  • Page 79: Device Management

    Device management The HP EliteBook 745 G2 Notebook PC includes a license for HP Device Manager and has a Device Manager agent pre-installed. HP Device Manager is an optimized management tool used to manage the full life cycle of HP products to include Discover, Asset Management, Deployment and Configuration. For more information on HP Device Manager, please visit www.hp.com/go/hpdm.
  • Page 80 Chapter 7 Device management ENWW...

  • Page 81: Computer Setup (Bios), Multiboot, And Hp Pc Hardware Diagnostics (Uefi)

    Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) Starting Computer Setup NOTE: An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB legacy support is enabled. To start Computer Setup, follow these steps: Turn on or restart the computer, and then press while the “Press the ESC key for Startup Menu”...

  • Page 82: Restoring Factory Settings In Computer Setup

    HP Device Manager HP Device Manager can be used to update the BIOS. Customers can use a pre-built BIOS add-on or can use the standard BIOS upgrade package along with an HP Device Manager File and Registry template. For more information on HP Device Manager File and Registry templates, review the HP Device Manager User Guide found at www.hp.com/go/hpdm.

  • Page 83: Determining The Bios Version

    Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. To access HP Support, go to http://www.hp.com/support, and select your country. Select Drivers & Downloads, and then follow the on-screen instructions to access BIOS downloads.

  • Page 84: Computer Setup (F10) Utilities

    Post Messages Disabled suppresses most POST messages, such as memory count, product name, and other non-error text messages. If a POST error occurs, the error is displayed regardless of Chapter 8 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) ENWW...

  • Page 85: Using Computer Setup (F10) Utilities

    the mode selected. To manually switch to Post Messages Enabled during POST, press any key (except through F12). ● Enter the Asset Tag or property identification number assigned by the company to this computer. ● Enable the power-on password prompt during system restarts (warm boots) as well as during power- ●...

  • Page 86: Changing Bios Settings From The Hp Bios Configure Utility (Hpbcu)

    Custom Keys Fast Boot Disable Enable (Note: The default value may be varied depends on the OS) Runtime Power Management Enable Disable Idle Power Savings Extended Normal Chapter 8 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) ENWW...
  • Page 87 Num Lock State at Power- On Integrated Graphics Auto Disable, Force UMA Frame Buffer Size 512M 32M, 64M, 128M, 256M, 1G Multi-Processor Enable Disable Internal Speaker Enable Disable NIC Option ROM Download Disable ENWW Changing BIOS Settings from the HP BIOS Configure Utility (HPBCU)

  • Page 88: Using Multiboot

    Select the list based on the BIOS Boot Mode selected. To move the device up in the boot order, use a pointing device to click the up arrow, or press the key. – or – Chapter 8 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) ENWW...

  • Page 89: Dynamically Choosing A Boot Device Using The F9 Prompt

    To move the device down in the boot order, use a pointing device to click the down arrow, or press the key. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions.

  • Page 90: Using Hp Pc Hardware Diagnostics (Uefi) (Select Models Only)

    To start HP PC Hardware Diagnostics UEFI: Turn on or restart the computer, quickly press esc, and then press f2. After pressing f2, the BIOS searches two places for the HP PC Hardware Diagnostics (UEFI) tools in the following order:...
  • Page 91 Click Find Now to let HP automatically detect your product. Select your computer model, and then select your operating system. In the Diagnostic section, click HP UEFI Support Environment. – or – Click Download, and then select Run. ENWW Using HP PC Hardware Diagnostics (UEFI) (select models only)
  • Page 92 Chapter 8 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) ENWW...

  • Page 93: Diagnostics And Troubleshooting

    Diagnostics and Troubleshooting LEDs Status Power LED Off When the unit is plugged into the wall socket and the Power LED is off, the unit is powered off. However, the network can trigger a Wake On LAN event in order to perform management functions. Power LED On Displays during boot sequence and while the unit is on.

  • Page 94: Wake-On Lan

    Wake-on LAN Wake-on LAN (WOL) allows a computer to be turned on or resumed from sleep or hibernation state by a network message. You can enable or disable WOL in Computer Setup using the S5 Maximum Power Savings setting. To enable or disable WOL: Turn on or restart the computer.

  • Page 95: Troubleshooting

    Test Description Boot Block Checksum Tests boot block code for proper checksum value DRAM Simple write/read pattern test of the first 640k of memory Serial Port Tests the serial port using simple port verification test to determine if ports are present Timer Tests timer interrupt by using polling method RTC CMOS battery...

  • Page 96: Configuring A Pxe Server

    NOTE: All PXE software is supported by authorized service providers on a warranty or service contract basis. Customers that call the HP Customer Service Center with PXE issues and questions should be referred to their PXE provider for assistance. Additionally, refer to the following: –...

  • Page 97: 10 Restoring The Flash Image

    This restore method will not work with all USB flash devices. USB flash devices with multiple partitions generally do not support this restore method. The range of USB flash devices available on the market is constantly changing. Not all USB flash devices have been tested with the HP Thin Client Imaging Tool.

  • Page 98: Unpacking The Image And Tools For Deployment

    Connect your USB flash device (drive key) to your personal computer. Ensure that only one USB flash device is connected to the system. Click USB Format. Select the USB drive from the list, using the up and down arrows to display the correct drive letter. (If the USB drive does not appear in the list, click Update Drives, then scroll through the list again.) During the next step, the USB drive will be reformatted and all data on it will be erased before the bootable image is copied to it.

  • Page 99: 11 Adding An Image Restore Tool

    11 Adding an Image Restore Tool Ensure that the boot order is set to use the Network as the first boot device. Ensure that IBR.exe (Image Restore) and Flash.dd are stored in the same directory on the server. (e.g., c:\program files\altiris\express\deployment server\images) From the Altiris Deployment Server Console, click File >...
  • Page 100 Chapter 11 Adding an Image Restore Tool ENWW...

  • Page 101: 12 Specifications

    12 Specifications Computer specifications Metric U.S. Dimensions Width 33.9 cm 13.34 in Depth 23.7 cm 9.33 in Weight Equipped with 3 cell (50 Whr) battery, UMA graphics, one 1.70 kg 3.75 lbs memory module, WLAN module, and solid-state drive Input power Operating voltage and current 18.5 V dc @ 3.5 A - 65 W –...

  • Page 102: 35.6 Cm (14.0 In) Hd Sva Display Specifications

    35.6 cm (14.0 in) HD SVA display specifications Metric U.S. Dimensions Height 22.43 cm 8.83 in Width 36.0 cm 14.17 in Depth 0.38 cm 0.15 in Diagonal 35.6 cm 15.6 in Weight < 500 g (max) < 1.1 lbs (max) Contrast ratio 300:1 (typical) Brightness...

  • Page 103: 13 Statement Of Volatility

    Intel-based and AMD-based system boards contain nonvolatile memory subcomponents as originally shipped from HP assuming that no subsequent modifications have been made to the system and assuming that no applications, features, or functionality have been added to or installed on the system.

  • Page 104: Non-Volatile Memory Usage

    HP Sure Start models only) backup of The content is managed Embedded Controller. critical System solely by the HP Sure Start BIOS code, EC Embedded Controller. firmware, and critical PC configuration data for select...
  • Page 105 Code is updated when the writing data to this accessible) mouse, & system BIOS is updated. memory and is available battery on the HP website. Writing management). data to this ROM in an inappropriate manner can render the PC non- functional. DIMM Serial...
  • Page 106 Fingerprint Reader 512kByte Stores By enrolling in HP Only a digitally signed Flash fingerprint ProtectTools Security application can make the templates.

  • Page 107: Questions And Answers

    Questions and answers How can the BIOS settings be restored (returned to factory settings)? Turn on or restart the computer and press when prompted near the bottom of the display. Select Main, then select Restore defaults. Follow the on-screen instructions. Select Main, save changes and exit, then press Enter.

  • Page 108: Using Hp Sure Start (Select Models Only)

    BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start restores the BIOS to its previously safe state automatically, without user intervention. Those select computer models ship with HP Sure Start configured and enabled. Most users can use HP Sure Start with the default configuration.

  • Page 109: 14 Power Cord Set Requirements

    14 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 110: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO...
  • Page 111 Country/region Accredited agency Applicable note number The United States The flexible cord must be Type HO5VV-F, 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.
  • Page 112 102 Chapter 14 Power cord set requirements ENWW...

  • Page 113: 15 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/...
  • Page 114 104 Chapter 15 Recycling ENWW...

  • Page 115: Index

    Index Display Hinge Kit, spare part AC adapter, spare part numbers 20, cables, service considerations 25 numbers 18, 22 21, 22 caps lock light, identifying 7 display hinges, spare part numbers AC adapter/battery light 10 card reader board adding an image restore tool 89 removal 50 display panel antenna...
  • Page 116 55 removal 52 wireless 7, 10 spare part number 17, 22, 55 spare part numbers 17, 22, 52 power button, identifying 8 HP PC Hardware Diagnostics (UEFI) power connector, identifying 12 mass storage device downloading 80 power cord precautions 26...
  • Page 117 power requirements 2 setup utility VGA/USB board processors 1 navigating and selecting 71 removal 51 product name 1 restoring factory settings 72 spare part number 17, 22, 51 security 3 slots video, product description 1 serviceability 3 security cable 11 solid-state drive 1 smart card 11 Wake-on LAN (WOL) 84...
  • Page 118 108 Index ENWW...

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