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HP ProLiant DL320s User Manual

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HP ProLiant DL320s Server

User Guide

Part Number 431185-003
April 2007 (Third Edition)

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Summary of Contents for HP ProLiant DL320s

  • Page 1: User Guide

    HP ProLiant DL320s Server User Guide Part Number 431185-003 April 2007 (Third Edition)
  • Page 2 © Copyright 2006, 2007 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

  • Page 3: Table Of Contents

    Contents Component identification ....................... 6 Front panel LEDs and buttons ........................6 SAS and SATA drive numbers........................8 SAS and SATA hard drive LEDs........................8 SAS and SATA hard drive LED combinations ....................9 Rear panel components..........................10 Rear panel LEDs and buttons........................11 System board components........................
  • Page 4 SmartStart software........................48 SmartStart Scripting Toolkit ......................48 HP ROM-Based Setup Utility......................49 HP ProLiant Essentials Rapid Deployment Pack .................... 50 Option ROM Configuration for Arrays ....................... 51 Array Configuration Utility........................51 Re-entering the server serial number and product ID..................51 Management tools...........................
  • Page 5 Grounding methods to prevent electrostatic discharge .................. 81 Specifications ..........................82 Environmental specifications ........................82 Server specifications ..........................82 Technical support........................84 Before you contact HP..........................84 HP contact information ..........................84 Customer Self Repair ..........................84 Acronyms and abbreviations......................92 Index............................97...

  • Page 6: Component Identification

    Component identification In this section Front panel LEDs and buttons ........................6 SAS and SATA drive numbers........................8 SAS and SATA hard drive LEDs ......................... 8 SAS and SATA hard drive LED combinations ....................9 Rear panel components........................... 10 Rear panel LEDs and buttons ........................11 System board components........................
  • Page 7 Item Description Status Internal health LED Green = System health is normal. Amber = System is degraded. To identify the component in a degraded state, see system board LEDs. Red = System critical. To identify the component in a critical state, see system board LEDs.

  • Page 8: Sas And Sata Drive Numbers

    SAS and SATA drive numbers SAS and SATA hard drive LEDs Item Description Status Fault/UID LED Amber = Drive failure Flashing amber = Fault-process activity Blue = Unit identification is active Off = No fault-process activity Online/activity LED Green = Drive activity Flashing green = High activity on the drive or drive is being configured as part of an array...

  • Page 9: Sas And Sata Hard Drive Led Combinations

    SAS and SATA hard drive LED combinations Online/activity Fault/UID LED Interpretation LED (green) (amber/blue) On, off, or Alternating amber and The drive has failed, or a predictive failure alert has been flashing blue received for this drive; it also has been selected by a management application.

  • Page 10: Rear Panel Components

    Rear panel components Item Description Power supply USB connectors (2) PCI Express x8 expansion slot 2 (full-length) Video connector Mouse connector Keyboard connector Serial connector iLO 2 NIC PCI Express x1 expansion slot 1 (low-profile, half-length) NIC controller 1 NIC controller 2 UID button/LED Component identification 10...

  • Page 11: Rear Panel Leds And Buttons

    Rear panel LEDs and buttons Item Description LED color Status Activity LED Green On or flashing = Network activity Off = No network activity Link LED Green On = Linked to network Off = Not linked to network UID LED Blue On = Activated Flashing = Server remotely managed...

  • Page 12: System Maintenance Switch

    Description Item Description Item PCI Express x8 connector Fan 3 connector PCI Express x1 connector Fan 4 connector System maintenance switch Main power connector (on page 12) NMI switch ("NMI Processor socket functionality" on page 13) Battery Auxiliary power connector Front panel LED board DIMM slot 1 (bank A) connector...

  • Page 13: Nmi Functionality

    • Short the NMI jumper pins • Press the NMI switch • Use the iLO Virtual NMI feature For additional information, see the whitepaper on the HP website (http://h20000.www2.hp.com/bc/docs/support/SupportManual/c00797875/c00797875.pdf). System board LEDs Item LED description Status Reserved —...
  • Page 14 Item LED description Status Fan 1 Amber = One or more fans in this module have failed. Off = All fans in this module are operating normally. Processor Amber = Processor has failed. Off = Processor is operating normally. Fan 2 Amber = One or more fans in this module have failed.

  • Page 15: Internal Usb Connectors

    Combinations of illuminated system LEDs and the internal health LED indicate system status. The front panel health LEDs indicate only the current hardware status. In some situations, HP SIM may report server status differently than the health LEDs because the software tracks more system attributes.

  • Page 16: Battery-Backed Write Cache Leds

    System LED and Internal Health Status Color LED Color Amber • DIMM in slot X has reached single-bit correctable error threshold. • DIMM in slot X is in a pre-failure condition. • DIMM in slot X is an unsupported type, but valid memory exists in another bank.
  • Page 17 A fully- charged battery can normally preserve data for at least 2 days. The battery lifetime also depends on the cache module size. For further information, see the controller QuickSpecs on the HP website (http://www.hp.com). —...

  • Page 18: Fan Assembly Location

    Fan assembly location Component identification 18...

  • Page 19: Setup

    Registering the server..........................25 Optional installation services Delivered by experienced, certified engineers, HP Care Pack services help you keep your servers up and running with support packages tailored specifically for HP ProLiant systems. HP Care Packs let you integrate both hardware and software support into a single package. A number of service level options are available to meet your needs.

  • Page 20: Rack Planning Resources

    HP servers draw in cool air through the front door and expel warm air through the rear door. Therefore, the front and rear rack doors must be adequately ventilated to allow ambient room air to enter the cabinet, and the rear door must be adequately ventilated to allow the warm air to escape from the cabinet.

  • Page 21: Temperature Requirements

    CAUTION: If a third-party rack is used, observe the following additional requirements to ensure adequate airflow and to prevent damage to the equipment: • Front and rear doors—If the 42U rack includes closing front and rear doors, you must allow 5,350 sq cm (830 sq in) of holes evenly distributed from top to bottom to permit adequate airflow (equivalent to the required 64 percent open area for ventilation).

  • Page 22: Electrical Grounding Requirements

    Because of the high ground-leakage currents associated with multiple servers connected to the same power source, HP recommends the use of a PDU that is either permanently wired to the building’s branch circuit or includes a nondetachable cord that is wired to an industrial-style plug. NEMA locking-style plugs or those complying with IEC 60309 are considered suitable for this purpose.

  • Page 23: Installing A Storage Enclosure Into The Rack

    • Phillips screwdriver • Hardware options • Operating system or application software • Keyboard • Mouse • External USB CD-ROM drive • External USB floppy drive • USB key Installing a storage enclosure into the rack To install the server into the rack: Secure the front end of the rails to the rack.
  • Page 24 Slide the shipping bracket forward until it engages the chassis. Tighten the thumbscrew. If you are installing the server into a telco rack, order the appropriate option kit at the RackSolutions website (http://www.racksolutions.com/hp). Follow the server-specific instructions on the website to install the rack brackets. Setup 24...

  • Page 25: Installing Hardware Options

    Remote deployment installation—The operating system can be remotely deployed using PXE boot over an Ethernet connection. Follow the on-screen instructions to begin the installation process. For information on using these installation paths, see the SmartStart installation poster in the HP ProLiant Essentials Foundation Pack, included with the server. Registering the server To register the server, refer to the HP Registration website (http://register.hp.com).

  • Page 26: Operations

    Operations In this section Power up the server ..........................26 Power down the server..........................26 Removing and replacing the access panel....................26 Removing the upper tray ......................... 27 Removing the PCI riser board assembly ....................28 Hot-plug fan operation ..........................29 Power up the server To power up the server, press the Power On/Standby button.

  • Page 27: Removing The Upper Tray

    Slide the access panel and lift off the server. To replace the access panel, reverse the previous steps. Removing the upper tray Power down the server (on page 26). Remove the access panel ("Removing and replacing the access panel" on page 26). CAUTION: Do not detach the cable that connects the battery pack to the cache module.

  • Page 28: Removing The Pci Riser Board Assembly

    Loosen the thumbscrews, and lift the upper tray from the server. Removing the PCI riser board assembly CAUTION: To prevent damage to the server or expansion boards, power down the server and remove all AC power cords before removing or installing the PCI riser board assembly. Power down the server (on page 26).

  • Page 29: Hot-Plug Fan Operation

    Hot-plug fan operation The server supports variable fan speeds. The fans operate at minimum speed until a temperature change requires a fan speed increase to cool the server. The server shuts down in the following scenarios: • At POST: The BIOS suspends the server for 5 minutes if it detects a cautionary temperature level. If the cautionary temperature level is still detected after 5 minutes, the BIOS performs an orderly shutdown and enters Standby mode.

  • Page 30: Hardware Options Installation

    ECC DDR2 SDRAM DIMMs. NOTE: By default, the server is set to Advanced ECC Support. Refer to "HP ROM-Based Setup Utility (on page 49)" for more information. The server supports standard memory configuration for maximum performance with up to 8 GB of active memory (four 2-GB memory modules).

  • Page 31: Installing Dimms

    Single-bank mode: DIMMs installed in one bank only. • Dual-bank interleaved mode: DIMMs installed in both banks with equal bank capacities. The following table lists some, but not all, possible configurations. For best performance, HP recommends dual-bank interleaved mode configurations. Slot 1A...

  • Page 32: Installing The Pci Riser Board Assembly

    Installing the PCI riser board assembly CAUTION: To prevent damage to the server or expansion boards, power down the server and remove all AC power cords before removing or installing the PCI riser board assembly. Power down the server (on page 26). Remove the access panel ("Removing and replacing the access panel"...

  • Page 33: Installing A Sas Or Sata Hard Drive

    Installing a SAS or SATA hard drive CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank. Remove the hard drive blank. Prepare the hard drive. Hardware options installation 33...

  • Page 34: Installing An Expansion Board

    Install the hard drive. IMPORTANT: When the drive is inserted, the drive LEDs flash for 2 seconds to indicate that the drive is seated properly and receiving power. Determine the status of the hard drive from the SAS and SATA hard drive LED combinations (on page 9).

  • Page 35: Battery-Backed Write Cache

    ("Removing and replacing the access panel" on page 26). Battery-backed write cache The HP BBWC protects against hard boot, power, controller, and system board failures. The server supports the following battery-backed options: • 256-MB BBWC option (ships with the server) •...
  • Page 36 Remove the battery pack. Remove the upper tray ("Removing the upper tray" on page 27). If the existing cache is connected to a battery, observe the BBWC Status LED ("Battery-backed write cache LEDs" on page 16). If the LED is blinking every 2 seconds, data is still trapped in the cache. Restore system power, and repeat the previous steps.
  • Page 37 Remove the cache module from the controller. Install the new cache on the controller. Press firmly above each connector to ensure good electrical contact. If the cache is not properly connected, the controller will not boot. Replace the controller in the server. The controller is installed in expansion slot 2. Replace the upper tray.

  • Page 38: Installing A Dvd-Rom Drive Assembly

    Replace the access panel ("Removing and replacing the access panel" on page 26). After installing a battery pack, you might see a POST message during reboot, indicating that the array accelerator (cache) is temporarily disabled. This behavior is normal because the new battery pack is likely to have a low charge.

  • Page 39: Installing A Rear Hard Drive Option

    Connect the DVD-ROM cable to the system board. Installing a rear hard drive option Remove the server from the rack. Remove the access panel ("Removing and replacing the access panel" on page 26). Remove the battery pack. CAUTION: Disconnecting the battery module cable will cause any unsaved data in the cache module to be lost.
  • Page 40 Disconnect the battery cable from the battery-backed write cache (BBWC) module, and set it aside. See the server user guide for appropriate BBWC handling procedures. Remove all system fans. Loosen the two thumbscrews on the fan assembly and remove the fan cage. Hardware options installation 40...
  • Page 41 Remove the air baffle from the hard drive option tray. Install the battery into the hard drive option tray. Hardware options installation 41...
  • Page 42 Connect the BBWC cable to the cache module. Connect the hard drive cable to port 2 on the controller. NOTE: If a HP Smart Array P800 controller is installed, the hard drive cable must be threaded under the controller assembly. Hardware options installation 42...
  • Page 43 Connect the hard drive option power cable. CAUTION: When routing cables, always be sure that the cables are not in a position where they can be pinched or air flow can be blocked. Attach the small air baffle to the fan cage assembly using the Velcro strap and replace the fan cage in the server.

  • Page 44: Installing The Single Power Supply Option

    Replace the air baffle on the hard drive option tray. Place the hard drive option tray in the server, and tighten the thumbscrews. Replace the system fans. Replace the access panel ("Removing and replacing the access panel" on page 26). Installing the single power supply option CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless...
  • Page 45 Disconnect the power cord from the power supply and remove the component as indicated. Install the power supply in slot 1 as indicated and install the power supply blank in slot 2. Hardware options installation 45...

  • Page 46: Cabling

    Cabling In this section Cabling overview........................... 46 Server cable routing ..........................46 BBWC cable routing..........................46 Cabling overview This section provides guidelines that help you make informed decisions about cabling the server and hardware options to optimize performance. Server cable routing CAUTION: When routing cables, always be sure that the cables are not in a position where they can be pinched or air flow can be blocked.
  • Page 47 Cabling 47...

  • Page 48: Software And Configuration Utilities

    Enabling access to the Array Configuration Utility (on page 51), Array Diagnostic Utility, and Erase Utility SmartStart is included in the HP ProLiant Essentials Foundation Pack. For more information about SmartStart software, refer to the HP ProLiant Essentials Foundation Pack or the HP website (http://www.hp.com/servers/smartstart).

  • Page 49: Hp Rom-Based Setup Utility

    Configuring memory options • Language selection For more information on RBSU, refer to the HP ROM-Based Setup Utility User Guide on the Documentation CD or the HP website (http://www.hp.com/servers/smartstart). Using RBSU The first time you power up the server, the system prompts you to enter RBSU and select a language.

  • Page 50: Hp Proliant Essentials Rapid Deployment Pack

    RBSU by pressing the F9 key when prompted. After the settings are selected, exit RBSU and allow the server to reboot automatically. For more information, refer to the HP ROM-Based Setup Utility User Guide on the Documentation CD or the HP website (http://www.hp.com/servers/smartstart).

  • Page 51: Option Rom Configuration For Arrays

    Servers running Microsoft® operating systems require Internet Explorer 5.5 (with Service Pack 1) or later. For Linux servers, refer to the README.TXT file for additional browser and support information. For more information, refer to the Configuring Arrays on HP Smart Array Controllers Reference Guide on the Documentation CD or the HP website (http://www.hp.com).

  • Page 52: Management Tools

    ASR increases server availability by restarting the server within a specified time after a system hang or shutdown. At the same time, the HP SIM console notifies you by sending a message to a designated pager number that ASR has restarted the system. You can disable ASR from the HP SIM console or through RBSU.

  • Page 53: Management Agents

    You must install and use HP SIM to benefit from the Pre-Failure Warranty for processors, SAS and SCSI hard drives, and memory modules. For additional information, refer to the Management CD in the HP ProLiant Essentials Foundation Pack or the HP SIM website (http://www.hp.com/go/hpsim).

  • Page 54: Usb Support

    (http://h18000.www1.hp.com/support/files/index.html). USB support HP provides both standard USB support and legacy USB support. Standard support is provided by the operating system through the appropriate USB device drivers. HP provides support for USB devices before the operating system loads through legacy USB support, which is enabled by default in the system ROM.

  • Page 55: Survey Utility

    For more information, refer to the Management CD in the HP ProLiant Essentials Foundation Pack. Array Diagnostic Utility The HP Array Diagnostics Utility is a web-based application that creates a report of all HP storage controllers and disk drives. This report provides vital information to assist in identifying faults or conditions that may require attention.

  • Page 56: Keeping The System Current

    Refer to the operating system support matrix (http://www.hp.com/go/supportos). Change control and proactive notification HP offers Change Control and Proactive Notification to notify customers 30 to 60 days in advance of upcoming hardware and software changes on HP commercial products. For more information, refer to the HP website (http://www.hp.com/go/pcn).

  • Page 57: Care Pack

    Care Pack HP Care Pack Services offer upgraded service levels to extend and expand standard product warranty with easy-to-buy, easy-to-use support packages that help you make the most of your server investments. Refer to the Care Pack website (http://www.hp.com/hps/carepack/servers/cp_proliant.html). Software and configuration utilities 57...

  • Page 58: Troubleshooting

    To obtain the guide, refer to any of the following sources and then select the HP ProLiant Servers Troubleshooting Guide: •...

  • Page 59: Warnings And Cautions

    Warnings and cautions WARNING: Only authorized technicians trained by HP should attempt to repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module-level repair. Because of the complexity of the individual boards and subassemblies, no one should attempt to make repairs at the component level or to make modifications to any printed wiring board.

  • Page 60: Symptom Information

    WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that: The leveling feet are extended to the floor. • • The full weight of the rack rests on the leveling feet. The stabilizing feet are attached to the rack if it is a single-rack installation. •...

  • Page 61: Loose Connections

    • Run HP Insight Diagnostics (on page 54) and use the survey page to view the current configuration or to compare it to previous configurations. • Refer to your hardware and software records for information. • Refer to server LEDs and their statuses.

  • Page 62: Service Notifications

    Select the appropriate server model, and then click the Troubleshoot a Problem link on the product page. Troubleshooting flowcharts To effectively troubleshoot a problem, HP recommends that you start with the first flowchart in this section, "Start diagnosis flowchart (on page 62)," and follow the appropriate diagnostic path. If the other flowcharts do not provide a troubleshooting solution, follow the diagnostic steps in "General diagnosis...

  • Page 63: General Diagnosis Flowchart

    General diagnosis flowchart The General diagnosis flowchart provides a generic approach to troubleshooting. If you are unsure of the problem, or if the other flowcharts do not fix the problem, use the following flowchart. Item Refer to "Symptom information (on page 60)" "Loose connections (on page 61)"...
  • Page 64 HP ROM-BIOS/Firmware Updates website (http://h18023.www1.hp.com/support/files/server/us/romflash.ht "General memory problems are occurring" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support) Server maintenance and service guide, located on the Documentation CD or the HP website (http://www.hp.com/products/servers/platforms) •...
  • Page 65 Server power-on problems flowchart Symptoms: • The server does not power on. • The system power LED is off or amber. Software and configuration utilities 65...
  • Page 66 Faulty internal component Item Refer to "Component identification (on page 6)" "HP Insight Diagnostics (on page 54)" or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support) "Loose connections (on page 61)"...
  • Page 67 Software and configuration utilities 67...

  • Page 68: Post Problems Flowchart

    "Symptom information (on page 60)" Server maintenance and service guide, located on the Documentation CD or the HP website (http://www.hp.com/products/servers/platforms) "Port 85 and iLO messages" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support) "General memory problems are occurring"...

  • Page 69: Os Boot Problems Flowchart

    OS boot problems flowchart Symptoms: • Server does not boot a previously installed operating system • Server does not boot SmartStart Possible causes: • Corrupted operating system • Hard drive subsystem problem • Incorrect boot order setting in RBSU Software and configuration utilities 69...
  • Page 70 Guide located on the Documentation CD or on the HP website (http://www.hp.com/support) • Controller documentation "HP Insight Diagnostics (on page 54)" or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support) •...

  • Page 71: Server Fault Indications Flowchart

    Server fault indications flowchart Symptoms: • Server boots, but a fault event is reported by Insight Management Agents (on page 53) • Server boots, but the internal health LED, external health LED, or component health LED is red or amber NOTE: For the location of server LEDs and information on their statuses, refer to the server documentation.
  • Page 72 CD or the HP website (http://www.hp.com/products/servers/platforms) • "HP contact information (on page 84)" "HP Insight Diagnostics (on page 54)" or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support) • "Hardware problems" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support)

  • Page 73: Post Error Messages And Beep Codes

    POST error messages and beep codes For a complete listing of error messages, refer to the "POST error messages" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support). WARNING: To avoid potential problems, ALWAYS read the warnings and cautionary...

  • Page 74: Regulatory Compliance Notices

    Regulatory compliance notices In this section Regulatory compliance identification numbers ................... 74 Federal Communications Commission notice ..................... 74 Declaration of conformity for products marked with the FCC logo, United States only........75 Modifications............................76 Cables ..............................76 Mouse compliance statement ........................76 Canadian notice (Avis Canadien) ......................

  • Page 75: Fcc Rating Label

    For questions regarding this product, contact us by mail or telephone: • Hewlett-Packard Company P. O. Box 692000, Mail Stop 530113 Houston, Texas 77269-2000 • 1-800-HP-INVENT (1-800-474-6836). (For continuous quality improvement, calls may be recorded or monitored.) Regulatory compliance notices 75...

  • Page 76: Modifications

    For questions regarding this FCC declaration, contact us by mail or telephone: • Hewlett-Packard Company P. O. Box 692000, Mail Stop 510101 Houston, Texas 77269-2000 • 1­281-514-3333 To identify this product, refer to the part, series, or model number found on the product. Modifications The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by Hewlett-Packard Company may void the user’s authority to operate the...

  • Page 77: Disposal Of Waste Equipment By Users In Private Households In The European Union

    Compliance with these directives implies conformity to applicable harmonized European standards (European Norms) which are listed on the EU Declaration of Conformity issued by Hewlett-Packard for this product or product family. This compliance is indicated by the following conformity marking placed on the product: This marking is valid for non-Telecom products and EU harmonized Telecom products (e.g.

  • Page 78: Bsmi Notice

    BSMI notice Korean notice Class A equipment Class B equipment Laser compliance This product may be provided with an optical storage device (that is, CD or DVD drive) and/or fiber optic transceiver. Each of these devices contains a laser that is classified as a Class 1 Laser Product in accordance with US FDA regulations and the IEC 60825-1.

  • Page 79: Battery Replacement Notice

    To forward them to recycling or proper disposal, please use the public collection system or return them to HP, an authorized HP Partner, or their agents. For more information about battery replacement or proper disposal, contact an authorized reseller or an authorized service provider.

  • Page 80: Taiwan Battery Recycling Notice

    For more information about battery replacement or proper disposal, contact an authorized reseller or an authorized service provider. Taiwan battery recycling notice The Taiwan EPA requires dry battery manufacturing or importing firms in accordance with Article 15 of the Waste Disposal Act to indicate the recovery marks on the batteries used in sales, giveaway or promotion.

  • Page 81: Electrostatic Discharge

    Electrostatic discharge In this section Preventing electrostatic discharge......................81 Grounding methods to prevent electrostatic discharge ................81 Preventing electrostatic discharge To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts. A discharge of static electricity from a finger or other conductor may damage system boards or other static-sensitive devices.

  • Page 82: Specifications

    Specifications In this section Environmental specifications ........................82 Server specifications ..........................82 Environmental specifications Specification Value Temperature range* Operating 10°C to 35°C (50°F to 95°F) Shipping -40°C to 70°C (-40°F to 158°F) Maximum wet bulb temperature 28°C (82.4°F) Relative humidity (noncondensing)** Operating 10% to 90%...
  • Page 83 Specification Value BTUs per hour 1,710 Power supply output Rated steady-state power 450 W Acoustic Noise* Sound power, L Idle 7.2 Bels Operating 7.2 Bels Bystander sound pressure, Idle 55 dBA Operating 56 dBA *The limits apply when operated in an ambient environment temperature of +23°C ± 2° (+73.4°F ± 2°). Specifications 83...

  • Page 84: Technical Support

    (http://welcome.hp.com/country/us/en/wwcontact.html). Customer Self Repair HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis period HP (or HP Technical support 84...
  • Page 85 HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP. In cases where it is required to return the defective part to HP, you must ship the defective part back to HP within a defined period of time, normally five (5) business days.
  • Page 86 La mancata restituzione del componente può comportare la fatturazione del ricambio da parte di HP. Nel caso di riparazione da parte del cliente, HP sostiene tutte le spese di spedizione e resa e sceglie il corriere/vettore da utilizzare.
  • Page 87 Si precisa asistencia técnica, puede llamar al Centro de asistencia técnica de HP y recibirá ayuda telefónica por parte de un técnico. Con el envío de materiales para la sustitución de componentes CSR, HP especificará si los componentes defectuosos deberán devolverse a HP.
  • Page 88 Si no enviara el componente defectuoso requerido, HP podrá cobrarle por el de sustitución. En el caso de todas sustituciones que lleve a cabo el cliente, HP se hará cargo de todos los gastos de envío y devolución de componentes y escogerá la empresa de transporte que se utilice para dicho servicio.
  • Page 89 Opcional – Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto.
  • Page 90 Technical support 90...
  • Page 91 Technical support 91...

  • Page 92: Acronyms And Abbreviations

    Acronyms and abbreviations ABEND abnormal end Array Configuration Utility Automatic Server Recovery BBWC battery-backed write cache BIOS Basic Input/Output System CMOS complementary metal-oxide semiconductor DDR2 double data rate-2 DIMM dual inline memory module disk operating system driver update error checking and correcting Extended Feature Supplement Acronyms and abbreviations 92...
  • Page 93 International Electrotechnical Commission iLO 2 Integrated Lights-Out 2 Integrated Management Log initial program load interrupt request light-emitting diode multi-processor specification NEMA National Electrical Manufacturers Association NFPA National Fire Protection Association network interface controller NiMH nickel metal hydride non-maskable interrupt NVRAM non-volatile memory ORCA Option ROM Configuration for Arrays...
  • Page 94 operating system peripheral component interface PCI Express Peripheral Component Interconnect Express PCI-X peripheral component interconnect extended power distribution unit POST Power-On Self Test processor power module ProLiant Support Pack Preboot Execution Environment RAID redundant array of inexpensive (or independent) disks RBSU ROM-Based Setup Utility Remote Desktop Protocol...
  • Page 95 serial attached SCSI SATA serial ATA SCSI small computer system interface SDRAM synchronous dynamic RAM Systems Insight Manager SIMM single inline memory module system power module support software diskette TMRA recommended ambient operating temperature unit identification uninterruptible power system universal serial bus Version Control Agent VHDCI very high density cable interconnect...
  • Page 96 Wake-on LAN Acronyms and abbreviations 96...

  • Page 97: Index

    NVRAM 12 front panel LEDs 6, 11 CMOS (complementary metal-oxide semiconductor) 12 component identification 6, 10, 11 general diagnosis flowchart 63 components 6 grounding methods 81 configuration of system 48 grounding requirements 22 connection problems 61 contacting HP 84 Index 97...
  • Page 98 84 HP Insight Diagnostics 54 Management Agents 53 HP ProLiant Essentials Foundation Pack 53 management tools 52 HP ProLiant Essentials Rapid Deployment Pack 50 memory 30, 31 HP Systems Insight Manager, overview 53 memory dump 13 HP technical support 84...
  • Page 99 serial connector 10, 46 power distribution unit (PDU) 22 power LEDs, system 6 serial number 51 Power On/Standby button 6, 26 series number 74 power requirements 21 server cable routing 46 power supplies 10, 44 server features and options 30 server specifications 82 power supply LEDs 15 powering down 26...
  • Page 100 20 video connector 10 website, HP 84 Index 100...

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