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Rockwell Automation Support
Rockwell Automation provides technical information on the Web to assist you in using its products.
At http://support.rockwellautomation.com, you can find technical manuals, a knowledge base of
FAQs, technical and application notes, sample code and links to software service packs, and a
MySupport feature that you can customize to make the best use of these tools.
For an additional level of technical phone support for installation, configuration, and troubleshooting,
we offer TechConnect support programs. For more information, contact your local distributor or
Rockwell Automation representative, or visit http://support.rockwellautomation.com.
Installation Assistance
If you experience a problem within the first 24 hours of installation, please review the information
that's contained in this manual. You can also contact a special Customer Support number for initial
help in getting your product up and running.
United States
Outside United States
New Product Satisfaction Return
Rockwell Automation tests all of its products to ensure that they are fully operational when shipped
from the manufacturing facility. However, if your product is not functioning and needs to be
returned, follow these procedures.
United States
Outside United States
Allen-Bradley, Rockwell Automation, SLC, SLC 500, and TechConnect are trademarks of Rockwell Automation, Inc.
Trademarks not belonging to Rockwell Automation are property of their respective companies.
Publication 1746-IN020B-EN-P - July 2002
Supersedes Publication 1746-5.20 - February 1999
1.440.646.3434
Monday – Friday, 8 a.m. – 5 p.m. EST
Please contact your local Rockwell Automation representative for any
technical support issues.
Contact your distributor. You must provide a Customer Support case number
(see phone number above to obtain one) to your distributor in order to
complete the return process.
Please contact your local Rockwell Automation representative for the return
procedure.
Copyright © 2002 Rockwell Automation, Inc. All rights reserved. Printed in the U.S.A.
PN 957689-86
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