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Error Status
Check where Jam 2 happens
Jam 2
1. Paper is curled and cannot exit.
2. Paper is curled in the exit cover?.
1. Tried to print and stack pages which
Jam 2 at face-up
tray
2. Does the too thin paper, which
1. Then paper is not drawn in because
Jam 2 at face-down
tray
2. Does it curl while coming out?
1. Check the spring of solenoid
Cutch error
2. Check the armature
3. Electrical check
1. Check the terminal output voltage
High voltage error
2. Check HVPS
1. Does the black film in MPF prevent
Feeding obstacles
2. Does the Plate-knockup prevent the
Is the Guide adjust set to the paper
Skew
width?
Samsung Electronics
Check
are not allowed for specific paper
type?
passed through the fuser, touch the
Cover Fornt?
of the stack of papers in the Out tray
assembly/cushion
the paper loading?
paper loading?
Maintenance & Troubleshooting
Solution
1. Remove paper using pinset or some tool and
watch if separate claws have any troble. Clean
around fuser.
2. Check locking works wells. Watch whether the
ribs of exit cover hace any burr or resisitive
edge. If they do, remove obstacles or replace.
1. When using the thick paper such as envelope,
card stock, label and OHP, one-sheet printing
is recommended
2. To use thin paper, face-down is recommended
1. Load recommended quantity of papers
2. Open the Cover Front and check whether roller
or spring, which are related to paper out, is not
out of position. If so, re-locate or replace.
1. Check whether the spring is expanded or not.
2. Check armature is well installed. It may be
unstable assemble.
3. Remove the Joint board.
1. Remove the Toner cartridge and open the
cover and press cover open switch lever and
measure the voltage with high voltage probe
and sending printing data. If the voltage is
normal, change the toner cartridge.
2. Disassemble the left side cover, and check HV
of the solder side of HVPS and change it.
1. Re-insert the film neatly into the front. When
inserting it, the Plate-knockup needs to be
aligned to the front.
2. Turn the power off and on. Open and close the
Top cover to return to the original state.
Fit the paper width using the Guide adjust.
7-23
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