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Maintenance & Troubleshooting
Paper Jam (Mis-feeding)
Sounds the
solenoid on when starts
print?
YES
Does the
paper move?
YES
Does the
paper move more than
100mm?
YES
Feeder
sensor and paper
width detect sensor
are assembled
reverse?
YES
Switch them
4-26
The engine board defected
-> Replace board
NO
The solenoid defected
-> Replace it
The pick-up unit is
NO
assembled wrong
-> Re-assemble or replace
the unit
NO
The sensor and
NO
joint boards defected
-> Repair/replace
Paper guides
fit the paper width?
YES
Paper end curled?
YES
Use the recommended
and quality paper
Too many
papers in the
feeder?
Reduce the amount
and re-test
NO
Take out the paper
and re-insert
Does the
NO
extender pulled out?
<Recommendation>
Use the MPF for the thick
paper such as envelope
and cardstock
YES
NO
Pull out the
extender
YES
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