Canon imageRUNNER ADVANCE C350iF Service Manual page 75

To submit a new warranty claim, select the type of claim from the
drop-down list, shown below, and complete the required sections of the
e-Tag limited warranty claim form.
Figure 6
A copy of the e-Tag warranty claim form and the machine's service
history must be returned with the original defective parts to the address
provided on the bottom of the e-Tag warranty claim form.
The service history log can be handwritten or computer-generated, and
must include the following information:
• Dealer Name
• Machine's Installation Date
• Machine's Serial Number
• Part Number
• Work Performed (Highlight Current Service Call)
For defective drums, ship the drum to the address provided on the
bottom of the e-Tag warranty claim form, accompanied by a copy of the
e-Tag warranty claim form, the machine's service history log, a "before"
sample copy that depicts the problem, and an "after" sample copy that
shows that the problem has been resolved.
After a claim form is authorized, parts, drums, and labor credits are
posted on the CNA Web site the following business day.
imageRUNNER ADVANCE C350iF/C250iF/C350P Series Service Guide
Revision 2
imageRUNNER ADVANCE C350iF/C250iF/C350P Series Service Guide
–
e-Support: e-Tag Claim Console
• Part Description
• Date Part Was Removed
• Machine Copy Count
• Reason for Removal
July 2015
Page 68