Canon imageRUNNER ADVANCE C350iF Service Manual page 6

VIII. Educational Training ------------------------------------------------------------------------------------ 33
A. Training Program Overview ----------------------------------------------------------------------------------- 33
B. Prerequisites ------------------------------------------------------------------------------------------------------- 33
C. Certification -------------------------------------------------------------------------------------------------------- 34
D. Who Should Attend ---------------------------------------------------------------------------------------------- 34
E. Course Format ----------------------------------------------------------------------------------------------------- 34
F. Training Facilities ------------------------------------------------------------------------------------------------ 34
G. Course Equipment ----------------------------------------------------------------------------------------------- 34
H. Service Materials ------------------------------------------------------------------------------------------------- 35
IX. Servicing Notes ------------------------------------------------------------------------------------------- 36
A. Power and Plug Requirements ------------------------------------------------------------------------------- 36
B. Installation Space Requirements ---------------------------------------------------------------------------- 38
C. Estimated Installation Times ---------------------------------------------------------------------------------- 41
Remote Support Services ------------------------------------------------------------------------------------------ 43
1. imageWARE Remote ---------------------------------------------------------------------------------------- 43
2. Content Delivery System ------------------------------------------------------------------------------------ 43
D. Serviceability ------------------------------------------------------------------------------------------------------- 46
E. Less Maintenance Strategy ----------------------------------------------------------------------------------- 47
F. Device Configuration Management ------------------------------------------------------------------------- 48
1. DCM (Device Configuration Manager) ------------------------------------------------------------------- 48
2. Device Migration Navigator --------------------------------------------------------------------------------- 48
G. LMS (License Management System) ----------------------------------------------------------------------- 49
H. Content Delivery System Web Site ------------------------------------------------------------------------- 50
I. Recommended System Engineer Requirements ------------------------------------------------------- 51
J. Firmware Upgrades Using the Service Support Tool ------------------------------------------------- 52
K. Computer Requirements for Downloading Firmware ------------------------------------------------- 53
L. Hard Disk Drive Handling -------------------------------------------------------------------------------------- 53
M. Special Tools, Solvents and Oils ---------------------------------------------------------------------------- 54
N. Consumables ------------------------------------------------------------------------------------------------------ 55
O. Consumable Parts ------------------------------------------------------------------------------------------------ 57
P. Periodically Replaced Parts ----------------------------------------------------------------------------------- 58
Q. High-Durability Replacement Parts ------------------------------------------------------------------------- 58
R. Periodic Maintenance ------------------------------------------------------------------------------------------- 59
S. Counters ------------------------------------------------------------------------------------------------------------- 60
T. MEAP Counter ----------------------------------------------------------------------------------------------------- 61
X. Suggested End-User Customer Service Offerings -------------------------------------------- 62
A. Monthly Copy/Print Volume ----------------------------------------------------------------------------------- 62
B. Limited Warranty Support ------------------------------------------------------------------------------------- 62
1. End-User Limited Warranty Conditions ------------------------------------------------------------------ 62
2. GPR-51 Drum Unit Limited Warranty -------------------------------------------------------------------- 62
3. Flat-Rate Program -------------------------------------------------------------------------------------------- 63
4. Warranty Parts for Repair ----------------------------------------------------------------------------------- 65
5. e-Tag ------------------------------------------------------------------------------------------------------------- 67
6. Online Limited Warranty Credit Inquiry ------------------------------------------------------------------ 69
imageRUNNER ADVANCE C350iF/C250iF/C350P Series Service Guide
Revision 2
imageRUNNER ADVANCE C350iF/C250iF/C350P Series Service Guide
July 2015
Page v