Service Authorization; Education Training; Overview; Technician Certification - Canon imageFORMULA DR-M160II Service Manual

II.

Service Authorization

To become authorized and maintain authorization to service an imageFORMULA
DR-M160II scanner, each authorized dealer location must have at least one (1)
service technician who has completed the imageFORMULA DR-M160II Online
Training and received certification.
III.

Education Training

A.

Overview

The imageFORMULA DR-M160 Self-Paced On-line Training course provides
technicians with the theoretical concepts to install, configure, and support the
imageFORMULA DR-M160II. The course outlines the setup of the scanner
and its software, provides scanner component details, lists consumable parts,
and provides basic information on the power supply and electrical parts, along
with their locations for troubleshooting.
The imageFORMULA DR-M160 Self-Paced On-line Training course is
available
(http://www.support.cusa.canon.com) Training Center.
Table 5 – Canon imageFORMULA DR-M160II Technician Training
imageFORMULA DR-M160II Self Paced On-line Training Course
2 Item Numbers and Part Numbers are subject to change without notice.
B.

Technician Certification

After completing the imageFORMULA DR-M160 Self Paced On-line Training
Course and passing the assessment, students will receive certification on the
following imageFORMULA desktop scanner:
 imageFORMULA DR-M160 desktop scanner
 imageFORMULA DR-M160II desktop scanner
Dealer technicians, who are already certified on the imageFORMULA DR-
M160, are automatically certified to service the imageFORMULA DR-M160II.
C.

Who Should Take This Training

Field Technicians who are required to install, service, or support the
imageFORMULA DR-M160II machines must take this course for certification.
Note: Our current support policy dictates that only those technicians who
have completed the training program and pass the final assessment exam are
entitled to live, phone-based support through our TSC (Technical Support
Center). However, self-service support (software downloads, knowledgebase
articles, support forums, technical publications) is available through our
e-Support Center Web Site
section on the e-Support Center Web Site for entitlement details.).
imageFORMULA DR-M160II Service Guide
on Canon USA's
Module Name
for all technicians. (Refer to the Technical Support
imageFORMULA DR-M160II Service Guide
e-Support Center Web Site
2
Course Code
18IFSM1600O
June 2014
Page 4