End-User Service Offerings; Imageformula Dr-Scanner Limited Warranty; Technical Support For The End User; Telephone Support - Canon imageFORMULA DR-M160II Service Manual

V.

End-User Service Offerings

A.

imageFORMULA DR-Scanner Limited Warranty

One (1) year after delivery to the original purchaser.
For detailed limited warranty information, please refer to the Warranty terms
and conditions located in the in the Appendix.
Note: No warranty is given on any consumables such as paper.
B.

Technical support for the End User

1.

Telephone Support

The first technical support call from the end-user is handled by CITS
(Canon Information Technology Services). The CITS helpdesk, at 1-800-
423-2366, is available Monday through Friday, 8 A.M. to 8 P.M. E.T.
(Eastern Time), except for holidays. The CITS help desk provides the
following support:
 Answers product related questions.
 Assists the end-user with pre-sales and post-sales inquiries.
 Redirects the end-user calls to the Authorized Servicer of record. If
there is no Authorized Servicer of record the CITS Help Desk will:
 Attempt to resolve hardware, software and operational problems.
 Assist the customer with installation and setup
 If telephone based troubleshooting fails to resolve a problem, CITS
either provides the end-user with the contact information of the nearest
third party service provider, or processes and Exchange Service
2.

Internet Support

End-user support is also available via the Canon USA consumer Web
Site: http://consumer.usa.canon.com. The end-user can access software
downloads, FAQs (Frequently Asked Questions), register their product,
review promotions, and research products. Information for technical
support by telephone, e-mail, and third-party service provider locations is
also available on the consumer Web Site.
imageFORMULA DR-M160II Service Guide
imageFORMULA DR-M160II Service Guide
June 2014
Page 13