Exchange Service - Canon imageFORMULA DR-M160II Service Manual

imageFORMULA DR-M160II Service Guide
3.

Exchange Service

The Exchange Service option enables Canon USA to ship the end-user a
replacement product for the defective product.
CITS will help the end-user over the telephone to diagnose any problems
with the imageFORMULA DR-M160II first. If telephone-based
troubleshooting fails to resolve the problem and Exchange Service is
requested, the CITS help desk issues the end-user a Return Authorization
Number.
The end-user must provide the CITS help desk with the following
information:
 Product serial number
 A ship to location for the replacement product
Canon USA will ship a replacement product to the end-user by the next
business day (unless in a rural or remote location), provided the request is
made prior to 4 P.M. E.T., Monday through Friday, except for holidays.
The replacement product includes a prepaid shipping label for the return
shipment of the defective product back to Canon USA. The end-user must
ship the defective product within ten (10) days of receipt of the
replacement product.
IMPORTANT: Exchange Service is not available to ASCR (Authorized
Servicer Customer Registration) registered customers. See "Authorized
Servicer Customer Registration System," on page 17.
imageFORMULA DR-M160II Service Guide June 2014
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