Authorized Servicer Program; Authorized Servicer Customer Registration System - Canon imageClass MF414dw Service Manual

VII.

Authorized Servicer Program

The Authorized Servicer program enables Canon's distribution product resellers
to become Authorized Servicers (authorized to service the Canon products they
resell). Refer to the imageCLASS Authorized Servicer Program Guide, found in
the Download Center section of the
guide helps you to become familiar with Canon USA's business processes and
the resources that are available to assist you.
Canon USA's Engineering Services and Solutions Division's Planning and
Business Support department is available to answer questions about the
Authorized Servicer program. The Warranty Control department can be
contacted at 1-631-330-2335, Monday through Friday, 9 A.M. to 5 P.M. EST.
A. Authorized Servicer Customer Registration System
The ASCR system is used to link the customer's product's serial number to
their Authorized Servicer. If a customer contacts the CITS help desk, and
service is required (warranty or post-warranty), the Authorized Servicer who is
registered to that customer's product is dispatched (referred). An ASF
services all unregistered units.
The Authorized Servicer must register the customer's product serial number
in the ASCR system to be eligible for warranty reimbursement.
imageCLASS MF410dw Series Service Guide for AS
imageCLASS MF410dw Series Service Guide for AS
e-Support Center Web site for details. This
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