Carry-In Service; Exchange Service - Canon imageClass MF414dw Service Manual

1. Carry-In Service

Carry-In Service provides the end-user with an Authorized Servicer of
record where they can carry in the defective product and have it repaired.
CITS will refer the end-user to the Authorized Servicer of record. The
Authorized Servicer will diagnose any problems with the machine, and if
required, provide Carry-In Service.
If there is no Authorized Servicer of record, the CITS help desk will
diagnose any problems with the machine over the telephone. If
telephone-based troubleshooting fails to resolve the problem, the CITS
help desk will provide the end-user with the contact information of the
nearest ASF (Authorized Service Facility) that can provide Carry-In
Service.
The end-user needs to contact the ASF to schedule a repair.

2. Exchange Service

The Exchange Service option enables Canon USA to ship the end-user a
replacement product for the defective product.
CITS will help the end-user over the telephone to diagnose any problems
with the machine first. If telephone-based troubleshooting fails to resolve
the problem, and Exchange Service is requested, the CITS help desk
issues the end-user a Return Authorization Number.
The end-user must provide the CITS help desk with the following
information:
• Product serial number
• A ship to location for the replacement product
Canon USA will ship a replacement product to the end-user by the next
business day (two (2) business days Exchange Service for Alaska and
Hawaii), provided the request is made prior to 4 P.M. EST, Monday
through Friday, except for holidays.
The replacement product includes a prepaid shipping label for the return
shipment of the defective product back to Canon USA. The end-user must
ship the defective product within ten (10) days of receipt of the
replacement product.
imageCLASS MF410dw Series Service Guide for AS
imageCLASS MF410dw Series Service Guide for AS
April 2016
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